Nexgen Australia Reviews

Cowra Glass 2026.04.22

     

Fast and friendly tech fix Carlo resolved the issue with our handheld phone in just minutes, turning what felt like a major drama into a quick and painless fix. His customer service was not only efficient but also incredibly friendly, which I especially appreciated as someone who's not very tech-savvy.
Date of experience: 20 April, 2026

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MBP Admin Team 2026.04.21

     

Outstanding assistance and service Allan provided exceptional assistance and made the entire experience seamless. His professionalism and dedication were truly impressive, and he went above and beyond to ensure everything was perfect. Thank you so much! - Mary from MBP Administrative Services
Date of experience: 21 April, 2026

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Jody Richter 2026.04.21

     

Hannah attended to my phone fault issue well, and sorted the exact problem. the Replacement part arrived at record speed. very grateful. thankyou Hannah

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Reply from Nexgen Australia 2021.07.01

Thank you Jody for the feedback. Allan will really appreciate this

Vicki Gardiner 2026.04.20

     

I had trouble with the voice mail Pass code but it was fixed very quickly & the staff were so lovely. Thankyou Nexgen.

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Tiza Quinones 2026.04.20

     

David was very patient while assisting me with my Webex app. I reported earlier that outgoing calls to landlines were restricted, and whenever I attempted to call one, the system stated the number was unavailable. He utilized TeamViewer to provide remote assistance. The call went through this time after we tried two different landline numbers. He informed me that the issue I experienced while attempting to call earlier was likely caused by the recipient. He advised that if the issue recurs, I should note the time and reference number, then contact their support team by phone.

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MCCULLOUGH 2026.04.20

     

Alyson Thank you Allan for your patience while assisting me with renewing the voicemail pin. The quick call back was greatly appreciated.
Date of experience: 20 April, 2026

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Contact - Calais Accounting 2026.04.20

     

The service and support provided by Wilmer were very efficient, polite, and proactive. He resolved all the issues we needed with excellence.

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Alexx Taylor 2026.04.17

     

David was amazing and solved my issues a hand seamlessly.

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Cath 2026.04.17

     

NBN Issues Orland assisted in getting our NBN working. Response time was good and was keep up to date with what was happening.
Date of experience: 17 April, 2026

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Info Amazon Power 2026.04.16

     

We would like to express our appreciation for the excellent service provided by the Next Gen team. From the initial stages through to the final setup, everyone involved was professional and consistently went above and beyond.

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Wonder on Woodlands ELC 2026.04.15

     

Thank you Orland Orland was very helpful in our internet and phone outage today and got our business back online quickly and promptly. Thank you.
Date of experience: 15 April, 2026

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Karen Miles 2026.04.15

     

Gizelle was a great communicator and sorted my office phone issue out in no time atall.

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Sandra Entermann 2026.04.15

     

Thank you, Gizelle, for your efficient professional manner and helping resolve a glitch in the system.

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Reply from Nexgen Australia

Thank you Sandra for the review. Gizelle will surely love this

Kane 2026.04.15

     

Orland Orland was very helpful and resolved our issue with efficiency.
Date of experience: 14 April, 2026

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Tracey Douglas 2026.04.15

     

The College of Health and Fitness outage review We had an internet and phone outage. Alexis was very professional and fixed the issue straight away. She was clear and concise over the phone and I was able to follow her instructions to the letter.
Date of experience: 15 April, 2026

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Pat 2026.04.14

     

Outstanding Customer Service I had a great experience with Hannah while re-setting up my Nexgen account. She was incredibly helpful, patient, and efficient throughout the process. Hannah clearly explained each step and made what could have been a frustrating task feel simple and straightforward. Her professionalism and friendly approach really stood out, and I genuinely appreciate the support she provided. Highly recommend!
Date of experience: 14 April, 2026

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Lara Jane Arellano 2026.04.10

     

I spoke to Gizelle to sort out an issue I had with the phone system at work. She was extremely helpful and resolved the issue very quickly, also Gizelle had a very sunny disposition, was easy to talk to! Thanks Gizelle

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Reply from Nexgen Australia

Thank you for the review Lara. Happy to be of service

Lou Nesci 2026.04.10

     

Once again Allan was quick, efficient and friendly with assisting us.

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Reply from Nexgen Australia 2023.03.30

Thank you Lou for the review. Allan will be thrilled

Matt 2026.04.10

     

Helpful support restoring internet service Carlo was very helpful in providing the information needed to restore the internet service at the site.
Date of experience: 09 April, 2026

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Tania 2026.04.09

     

Prompt Efficient Service Jurgen was prompt to reply to my request and completed the task with an acknowledgement. Always very prompt & efficient service from the Nexgen Team! Highly recommend.
Date of experience: 09 April, 2026

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