Nexgen Australia Reviews

Wutti 2025.12.19

     

I couldn't believe the speed of service NexGen can provide. Sent a request to program holiday voicemail on Saturday morning and an hour later, it's completed! Thanks to David for your speedy help.

Useful Report

Jonathon Weydling 2025.12.18

     

Fantastic service!! Thank you!!

Useful Report

Ekkalak Sanitwong na ayudtaya 2025.12.18

     

I would like to commend Nexgen customer service, especially David Nucum. He was extremely helpful and resolved all my issues in just one call. Everything was explained clearly, with no long waiting time. Excellent service.

Useful Report

Ruby Montallana 2025.12.16

     

Kendra provided exceptional support! She guided me through the entire setup process and made sure I had everything I needed to get started. Super patient and helpful, really made the whole process so much easier, truly deserving of 5 stars!

Useful Report

Reply from Nexgen Australia 2025.12.17

Thank you for the review Ruby. We will surely inform Kendra of this

Highgrove Penrith 2025.12.16

     

WAS ASSISTED IN A VERY EFFICENT AND PROFESSIONAL MANNER

Useful Report

Reply from Nexgen Australia 2025.12.17

Thank you so much for the review. We truly appreciate it

KM 2025.12.15

     

Helpful and patient Allan was very helpful and patient. Instructions for clear and precise.

Date of experience: 15 December, 2025

Useful Report

Simon Xu 2025.12.15

     

Hannah has helped me sorted the call queue issue she is very helpful!

Useful Report

Reply from Nexgen Australia 2025.12.17

Thank you Simon for the review. Hannah will surely love this

Mersal Lawyers 2025.12.15

     

Our office had an internet outage. However, after 12 min with David they were gone. Internet is back and stable again. Thank you, David.

Useful Report

Reply from Nexgen Australia 2025.12.17

Thank you for the review. We will surely inform David of this

Alena Robinson 2025.12.12

     

Gizelle was so friendly and sorted out my query quickly. She did lots of testing to ensure the matter was resolved and that we were happy with the outcome. Excellent customer service and easy to talk to. Thank you

Useful Report

Reply from Nexgen Australia 2025.12.14

Thank you so much for the review Alena. We truly appreciate it.

Amit Sood 2025.12.11

     

Excellent service, solved the issue in less than 10 mts Excellent service, solved the issue in less than 10 mts

Date of experience: 11 December, 2025

Useful Report

Edward Proh 2025.12.10

     

David is very helpful as always. He is very friendly & efficient

Useful Report

Reply from Nexgen Australia 2025.12.12

Thank you for the review Edward. We appreciate it so much

Swapna Sivathasan 2025.12.09

     

We are very happy with the prompt assistance by Wilmer.

Useful Report

Reply from Nexgen Australia 2025.12.09

Thank you Swapna for the review. Happy to be of service

maro Kazangas 2025.12.08

     

Gizelle was extremely helpful and friendly. She executed our request quickly and efficiently

Useful Report

Reply from Nexgen Australia 2025.12.09

Thank you Maro for the review. Gizelle will be happy to see this

Tariq Orient 2025.12.04

     

Extremely helpful, Spoke to Hannah and David and they both were fantastic

Useful Report

Reply from Nexgen Australia 2025.12.04

Thank you so much for the review Tariq. We will surely inform our team of this

Paramjot Kaur 2025.11.30

     

Excellent service. The service provider Gerald was so kind and patient. Resolved the issue in 20 mins.

Useful Report

Reply from Nexgen Australia 2025.12.04

Thank you so much for the review. Gerald will be happy to see this

Beata 2025.11.28

     

Webex call transfer option I was assisted by Carlos. He gave me all needed instructions in a very clear way, answering all my questions. Thank you for the professional assistance. Regards Beata in PRSR

Date of experience: 28 November, 2025

Useful Report

Prestige Travel Corporation 2025.11.28

     

I had an excellent experience with Russell from Nextgen. She was incredibly helpful and guided me step-by-step through the troubleshooting process to get my internet up and running again. Russell was very calm, patient, and reassuring throughout the entire call, which made the situation so much easier to deal with. Thank you, Russell, for your outstanding support and for making the whole process smooth and stress-free!

Useful Report

Reply from Nexgen Australia 2025.11.30

Thank you so much for the review. happy to be of service

Anna Siebert 2025.11.26

     

We’ve been happy with NexGen overall, but started having internet issues. In half an hour Alex sorted it all out for us and now everything is working well. Very pleased.

Useful Report

Reply from Nexgen Australia 2025.11.28

Thank you so much for the review Anna. We truly appreciate it.

mary 2025.11.25

     

Tech support David was extremely helpful and efficient, quickly able to help and resolve an issue that a previous tech could not

Date of experience: 13 November, 2025

Useful Report

redlands multi sports club inc 2025.11.21

     

club manager After weeks of service dropouts, with the help of Alexis all our problems have been resolved in quick time and managed in real time. Thank you again very much appreciated very professional in her manner pleasure to deal with..

Date of experience: 20 November, 2025

Useful Report