Nexgen Australia Reviews

Mark 2026.08.23

     

Spammers, keep calling despite me telling them not to Spammers, they keep calling me despite me requesting that they stop and delete my details from their database. They say that I requested that they call back in 2 months hence why they are calling ... this is a lie. We are very happy with our current provider and dont want to change
Date of experience: 23 August, 2026

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Angela Darlington 2026.08.21

     

So impressed with Will, he has been amazing in helping with a few teething issues!

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Reply from Nexgen Australia 2026.08.21

Angela, thank you for the kind words! We're thrilled Will was able to help you through those teething issues and give you such great support. We'll be sure to pass along your praise to him. Looking forward to welcoming you back anytime you need us!

Accounts Barji Marine 2026.08.17

     

Wilmer sorted my naming issues on the phones quicky and with great communication. Thanks Wilmer

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Reply from Nexgen Australia 2026.08.18

Thank you for the kind words! We're so glad Wilmer could quickly sort out your naming issues on the phones and keep you well informed along the way. We'll be sure to pass along your thanks to him. Please don't hesitate to reach out again if you need any further assistance.

tahleigh cade 2026.08.13

     

Wilmer was very helpful!

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Reply from Nexgen Australia 2026.08.13

Thanks so much for the kind words, Tahleigh! We're glad Wilmer was so helpful during your visit. We'd love to see you again soon!

Member CMASA 2026.08.12

     

Thank you Allan for the quick response to fix our internet problem.

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Reply from Nexgen Australia 2026.08.12

Thank you, and thank you for taking the time to leave a review! We're so glad Allan was able to get your internet problem fixed quickly. Don't hesitate to reach out if you ever need a hand again.

Marketing CKV 2026.08.08

     

Kamyar was very helpful, he was organized and got the job done quickly and perfectly. David was also able to help me over the phone.

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Reply from Nexgen Australia 2026.08.08

Thanks so much for the kind words! We're glad Kamyar could keep things organized and get the job done quickly and perfectly, and that David was able to help you out over the phone too. We look forward to working with you again soon!

Sam Berzy 2026.08.07

     

Business telecom, nexgen finance and Grenke are big scammers. Hopefully they don't delete my review Business telecom, nexgen finance and Grenke are big scammers. Hopefully they don't delete my review as they did before.
Date of experience: 07 August, 2026

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Jodie Powell 2026.08.06

     

Terrible customer service - we have been a long standing customer and wanted to upgrade to a colour printer with them- they would not allow us to upgrade our contract and we now have to have a printer with an entirely different service who can meet our needs while still paying for this one. When I complained they just did not answer me for over a month. Don’t be fooled by their marketing team - this is not a good company to sign a long contract with.

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Durand Clark 2026.08.04

     

11 out of 10 customer service is rare! thank you! I spoke to Meg and she was extremely helpful and friendly. There's just something different about talking to Nextgen staff, and Meg in particular, where you feel that you're speaking to someone that listens and cares. 10 out of 10 all round.
Date of experience: 04 August, 2026

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Stephan 2026.08.04

     

Don't even think about it. One star is 2 stars too many. Don't do it. Don't risk your phones, your business, your internet or your sanity with these guys. Rotten to deal with. When they give you the contract time, really think long and hard before signing. I can't believe we have faster internet at home than I do at work, after hours, when I'm the only person on the system. And they won't do a damn effective thing about it, or they'll try and lock in a new contract... Not a chance pal! Not going to fall for that again!
Date of experience: 01 August, 2026

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Glenn Whitchurch 2026.07.31

     

Used Tech - Kamyar - very good

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Reply from Nexgen Australia 2026.07.31

Glenn, thanks so much for the great rating! We're glad Kamyar took such good care of you and provided such solid tech service. Looking forward to helping you again next time.

Paige Alexander 2026.07.31

     

Super helpful and quick. Highly recommend

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Reply from Nexgen Australia 2026.07.31

Paige, thank you so much for the kind words! We're so glad the service was quick and helpful for you. Come back and see us anytime!

Iriny Ghattas 2026.07.29

     

Quick and efficient support ALEXIS was incredibly helpful in resolving a technical issue we encountered. Their expertise and prompt assistance ensured everything was fixed within minutes. I truly appreciate the outstanding customer service and professionalism. Thank you for making the process so smooth!
Date of experience: 29 July, 2026

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Sam Reed 2026.07.24

     

Fantastic experience with Nexgen Australia. Every request has been handled quickly and efficiently, with clear communication throughout the process. I had the pleasure working with Matt Mateo from the provisioning team who genuinely values customer service and follows through on his word. Sam Reed. St George Vets QLD.

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Reply from Nexgen Australia 2026.07.24

Thank you for the review Sam. Happy to be of service

Clarissa T 2026.07.22

     

Great technical support. We were having issues with our cordless phone, Daniel was very patient and helped me troubleshoot the issue. He even called me back when I turned off the power and accidentally disconnected the call.

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Reply from Nexgen Australia 2026.07.24

Thank you for the review Clarissa. We will surely inform Daniel of this

tim products 2026.07.22

     

Quick Resolution no wait, fixed problem quickly, allowed me to run my business effeciently
Date of experience: 22 July, 2026

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Nigel 2026.07.21

     

Problem solved Prompt response time to dealing with issues and Alexis knew how to resolve my issues remote without another tech needing to attend
Date of experience: 21 July, 2026

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Jessica Dorrington 2026.07.20

     

David was extremely helpful and fixed the issues we were having with the WIFI

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Reply from Nexgen Australia 2026.07.24

Thank you Jessica for the review. We will surely inform David of this

Eastlake Golf Club 2026.07.17

     

Wilmer was of great help.

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Reply from Nexgen Australia 2026.07.24

Thank you so much for the review

Narelle 2026.07.16

     

Internet Network issues Orland was very helpful and diligent in trying to solve our network problem.
Date of experience: 10 July, 2026

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