Verified Company
Got in on time, received excellent service and followup care. Great location, easy access building.
Follow up post: still receiving excellent care and outcomes for both my husband and I. I will always be a client at this place of business!
Follow up again: yet another flawless visit. Everyone is so nice and knowledgeable. They are efficient and respectful, highly recommend this practice
If I could give zero stars, I would.
We had the most awful experience with Newport Eyecare from start to finish. Most 5 stars reviews here are fake. Newport Eye Care has a D- rating with the Better Business Bureau, so be wary.
Their Google Maps location sent us to the wrong city, which made us arrive half an hour late through no fault of our own. Instead of acknowledging the issue or showing any basic professionalism, the staff told us we would simply have to forgo the appointment — no flexibility, no problem‑solving, nothing. I switched my husband into the other appointment, but he didn’t even want to go because the woman on the phone was so rude, argumentative, and unwilling to listen when I tried to explain the Google Maps issue.
We ended up finding a new eyecare provider and canceled the second appointment. When I called Newport Eyecare back to let them know, they were again incredibly rude and combative. They insisted their website clearly shows the old location as “permanently closed,” even though it absolutely did not — and it was obvious they had just updated it that day to cover their mistake.
I called back once more to confirm we wouldn’t be charged a no‑show fee, and the same woman repeatedly tried to put me on hold even after I said no and simply asked her to confirm we wouldn’t be charged. She refused to answer the question, repeating the same script over and over instead of addressing what I was asking.
They also claimed they sent letters to patients about the address change. We never received anything.
This office has the rudest, most incompetent staff I’ve ever dealt with. They don’t listen, they argue, they deflect blame, and they can’t keep their own information updated. Avoid at all costs.
