The service i received at neccombs auto sale was EXCEPTIONAL The people there so friendly and kind im glad I came and would be glad to refer people to go and buy a car at the dealership.
Reply from Newcomb's Auto Sales - Auburn Hills2026.10.03
One of our favorite families hands down!! Thank you for trusting us again and again
Dustie Winters2026.09.30
Derek is the world's best sales man and dont get me started about the owner Roy. This place, this team are all FANTASTIC!!!! Highly recommend this place if you're in need of a new vehicle
We just bought our first family car from Newcombs with Derek. I honestly knew nothing about the whole process and Derek sat down with us and very patiently and thoroughly went through everything. He took all of our needs and wants into consideration and found us the perfect car. He was very upfront and honest about everything, and went above and beyond for us. When it comes time for us to buy our next car, Derek is the only one we'll go to!
It will be a full year on the 16th and Ill say the customer service had been awesome and very helpful. Yes there have been ups and downs here and there which everywhere has that. But I will say we got screwed over by this place. Lets start by the orange title and failing to tell me until paperwork was signed. Im young and have never bought a car and they took advantage of that. I also told them I wanted to stick with what I was currently paying. They doubled that. Im managing but my car is currently in the shop for an $11,200 transmission that I DO have documentation on. Not to mention the countless other issues this thing has had thats documented as well. For example, A cracked cat a week after getting the car and being argued with that it was just an 02 sensor that took 3 days to get the car done. Shortly after that a purge valve that was making a horrible ticking noise. And then the shuddering started in march which was the trans starting to go out (Specifically torque converter). All 4 tire sensors when I was told specifically by charlie they just did them. Has a major oil leak that has been continous since I bought it. Ive had to add a quart of oil 5,000 miles into an oil change since I've owned it. Now it is an orange title so there are going to problems yes. SHOULD THEY HAVE TOLD ME IT WAS AN ORANGE TITLE BEFORE I SIGNED PAPERWORK ALSO?! YES!!! They also told us to let our other car get repod instead of suggesting other better options. LET ME MAKE THIS CLEAR IM NOT DOGGING ON THE COMPANY!! THEY WERE NICE I JUST WISH THEY HELPED ME MOVE FORWARD INSTEAD IM GOING BACKWARDS!
Reply from Newcomb's Auto Sales - Auburn Hills2026.09.14
Gage thank you for taking the time to leave a review. Even though there is a new ownership team here I still wanted to take time to reply to your review. Lets start with selling you a car with a branded title. We DID let you know up front as you signed the title (which we have a copy of) as well as the bank both has you sign a disclosure that you acknowledge you know its a branded title and @ 5:49pm on the day you purchased the traverse the bank called you to verify that you knew it was a branded title and you told them you did. I do have everything you signed including the branded title etc. Unfortunately google wont let me attach proof. Secondly yes we did take two days to repair your car as it took a factory catalytic converter so they had to order it. For which you were zero out of pocket. The last time we had any communication with you is Early October about three weeks after you purchased the vehicle and since then we havent heard from you about any issues. Every incoming call is recorded and dated based on your phone number. Where i am confused is you stated this was the first vehicle you bought yet in the same review you stated we told you to let your car be repossessed. I see no car anywhere on your credit we pulled at the time. I appreciate you acknowledging we were kind but please make sure your facts are correct and that you don't publicly leave incorrect facts , it could be considered slander and libelous. That being said a simple call could have fixed many of these issues. We wish you the best in your future endeavors.
Hunter Doychich2026.09.12
I got my first car here and I had a great experience! Charlie Hersey was awesome!
Great Experience
Amazing experience with Derek! Made the whole process the easiest and most enjoyable car buying experience I've had in over 30 years! All my car purchases will be through Newcomb from now on.
Date of experience: 12 September, 2026
Reply from Newcomb's Auto Sales - Auburn Hills2026.09.04
So exciting to be a part of your car buying experience. Roy and I were so impressed with you. Keep up the hard work!!
Charmaine Slaughter2026.08.29
I worked with Charlie and Roy. It was an excellent experience from start to finish. Roy did exactly what he said he would do. Charlie was a joy to work with as well. Very efficient and fast. He broke everything down and welcomed questions. They don’t have you like a sitting duck all day. The office has a family vibe and everybody made me feel welcome to the Newcombs Auto family.
Reply from Newcomb's Auto Sales - Auburn Hills2026.08.29
Hey Charmaine! Thank you so much for taking the time to come in I knew from our first talk that you were gonna be awesome and you were nothing other than a great customer and somebody I look forward to working with in the future.. thank you so much for choosing us❤️- Roy
Todd Eurich2026.08.29
Derek made the entire process fast and professional. Happy with the quality and speed of service.
Verified Company
