Verified Company
We had an awesome experience with Neo Flooring! From our consultation with Georgea, to making our flooring selection, to removal of existing hardwood flooring throughout our house, to installation of new LVP flooring, the entire experience was great!
Georgea and Gus were knowledgeable, professional, considerate, and most of all excellent communicators. Georgea educated us on the different types of flooring which was very helpful. She went above and beyond doing all the legwork by dropping off and picking up samples at our house and believe me there were many. We never felt pressured at any time during the decision-making process
During demolition and installation, Gus came by our house several times daily to check on everything. He kept us informed daily on what the next steps would be.
Felipe also stopped by a couple of times to check the progress of our job.
Compared to estimates we received from two other flooring companies, we found Neo’s estimate process easy to understand and follow.
We are so happy with our new LVP flooring and can’t thank the Neo team enough for doing an outstanding job. We highly recommend them!
Donna D
Neo did my flooring, and the service and customer care were exceptional! They were timely, flexible, and their work was top-notch. I couldn't be happier with the results. Georgea is awesome! Highly recommend Neo for anyone looking for quality flooring and excellent customer service.
I recently had the pleasure of working with Neo Flooring and their service was exceptional. Being able to find the right floor for my home was a task that I wanted to ensure I was satisfied at the end. Georgea was instrumental in providing me with a variety of options and following up to ensure that I was happy with my selection. Samples were dropped off at my house, which allowed me to see the product in my space and compare various options. I never felt pressured to make a quick decision but rather inspired, based on the options presented to me.
The entire process was well explained prior to me deciding, and it turned out exactly as I was told. The flooring arrived within the promised timeframe, the installation was completed on time, and the installers were respectful of our home, leaving the place clean and orderly. Throughout the project, I had constant contact with Georgea and the project manager, which gave me peace of mind and guaranteed that the installation would be of top standard, which it was.
I highly recommend Neo Flooring for their professionalism, and exceptional customer service.
We recently had the pleasure of working with Neo Flooring to replace my laundry room floors and my bathroom tile with stunning marble, and I couldn't be happier with the results! From start to finish, the experience was exceptional.
Georgia, the salesperson, was incredibly helpful and patient. She provided a wide variety of samples, guiding me through the options and helping me find the perfect tile that fit my style and budget. The installer was equally impressive. She completed all of the demo and tile work in about 4 days.
My husband and I are extremely happy with our new floors. I highly recommend Neo Flooring to anyone looking for quality flooring solutions and outstanding customer service!
I love my new floor- so happy that I chose Neo Flooring to replace the hardwood in my kitchen. Neo Flooring is ⭐️⭐️⭐️⭐️⭐️ Company.
Georgea was my first point of contact.
She was such a delight. She came to my home and we talked about options. She explained to me in detail about the process and what would be done.
She took the measurements and got back to me quickly. I was very impressed with her knowledge and professionalism.
Gus was the project manager and a real gentlemen. He kept me abreast of the schedule and came over several times to check on the installation- making sure that the work was being completed perfectly.
Haendel was the installer -such a professional and skilled craftsman.
I cannot speak more highly of the team.
Professional, Respectful, Knowledgeable.
I would not hesitate to work with Neo Flooring in the future.
The Neo Flooring team did a wonderful job replacing the flooring on our entire main level. We were very pleased with how smoothly the process was from start to finish. Project was completed within the estimated timeframe. We will definitely keep Neo Flooring in mind for future flooring projects. Thank you for an all around fantastic flooring project experience!
Reply from Neo Flooring
2024.08.12
Kristin,
Thank you so much for trusting us and for your support, it was great working with you!
Thank you so much for trusting us and for your support, it was great working with you!
Wow just wow! Neo Flooring is top notch. I am always skeptical of any contractors doing work in our home, but this company is truly fantastic. They were professional, on time both days of our install, and the floors look amazing. This is one of the most professional companies I have worked with. I will be using them again and recommending everyone to use them.
Reply from Neo Flooring
2024.08.08
Haley,
It was such a pleasure working with you and your family!
It is our goal to make sure our clients are completely happy with their final result. Thank you for trusting the Neo Flooring Team!
It was such a pleasure working with you and your family!
It is our goal to make sure our clients are completely happy with their final result. Thank you for trusting the Neo Flooring Team!
After deciding we needed new flooring we were in for several surprising experiences. First came the home visit from Connor of NEO Flooring, polite, likable and professional using up to date technology digitally measured our floor plan. From here was his quote and his expertise in helping to decide what was best for us. Next surprise experience was the Neo Flooring showroom. More than professional and helpful we were able to choose the product we wanted and given two samples to test against the lighting in our home. We made our perfect choice, set a date for installation. Here is where NEO Flooring differs, several follow ups in emails and personal phone calls were made. The best surprise experience was the installers. Polite professional and with great work expertise and ethics, Handel and Pedro completed our installation in two days. during that time there was visits by Connor making sure we were happy with the installation and also by Gus taking several moisture meter readings and making sure the supplies and process was moving along well. I cannot emphasize how joyful and wonderful this experience was. NEO Flooring not only left a beautiful floor in our home but also left us with a rare belief in their company with such excellence and confidence in their products and their work ethics.
Reply from Neo Flooring
2024.07.29
Doug,
Thank you for sharing your experience with Neo Flooring!
We are beyond grateful for this amazing feedback and we hope to work with you again soon.
Regards,
The Neo Flooring Team
Thank you for sharing your experience with Neo Flooring!
We are beyond grateful for this amazing feedback and we hope to work with you again soon.
Regards,
The Neo Flooring Team
We were so impressed with the professional, courteous service from every staff member at Neo Flooring. Truly an outstanding group of people. We will definitely use them for future Flooring needs and can highly recommend them.
Reply from Neo Flooring
2024.06.25
Cindy,
Thank you so much for your feedback.
We will certainly be more than happy to assist you with all your future needs!
Best,
The Neo Flooring Team
Thank you so much for your feedback.
We will certainly be more than happy to assist you with all your future needs!
Best,
The Neo Flooring Team
They were very professional and great customer service!
Reply from Neo Flooring
2024.06.19
Jose,
We are so glad you enjoyed working with us! At Neo Flooring, we believe in reimagining spaces to bring our clients' visions to life. Your support inspires us to always be and do better.
Thank you for your support.
Best,
The Neo Flooring Team
We are so glad you enjoyed working with us! At Neo Flooring, we believe in reimagining spaces to bring our clients' visions to life. Your support inspires us to always be and do better.
Thank you for your support.
Best,
The Neo Flooring Team
Neo Flooring was fabulous. I had a small area of water damage in my pantry and some chipped boards I wanted replaced. My product specialist Conner was very thorough and made sure we matched the correct color. He even came back with boards to be sure it matched precisely. My project manager Gus was also on top of everything; he was present to check the work on replacement day. The 2 professionals on our job were on time, neat, and caused minimal disruptions. The floor looks amazing. I would recommend 100%.
Reply from Neo Flooring
2024.06.19
Hi Kristen,
Thank you for your wonderful feedback!
Neo Flooring team is dedicated to ensuring that every client has a great experience. Our collaborators' satisfaction is our top priority, and we're glad you are 100% satisfied with our services!
Thank you for your support and for recommending us.
Best,
The Neo Flooring Team
Thank you for your wonderful feedback!
Neo Flooring team is dedicated to ensuring that every client has a great experience. Our collaborators' satisfaction is our top priority, and we're glad you are 100% satisfied with our services!
Thank you for your support and for recommending us.
Best,
The Neo Flooring Team
We had a great experience with Neo Flooring! Conner and his team were very professional, kind and helpful. Conner was knowledgeable with good recommendations and details that helped us in making our final choice. The installation went smoothly and quickly. Couldn't be happier with the results!
Just wanted to share that over the weekend we had the team from Neo Flooring in Indian Land out to our home to rip up our upstairs carpets and put down a new floor and they were fantastic!
Punctual, professional, courteous and they got the entire job in one day. I worked with Felipe at Neo and would highly recommend them for your flooring needs. He made everything so easy for my wife and I.
I will also be having him back to my home in the upcoming weeks for an additional quote on our downstairs.
Reply from Neo Flooring
2024.04.22
Hello Marc!
Thanks so much for sharing your experience with Neo Flooring—I'm thrilled to hear you had such a fantastic time working with us!
We're looking forward to helping you out with the downstairs area soon. Just let us know when you're ready, and we'll be there!
Take care, and thanks again for choosing Neo Flooring.
Thanks so much for sharing your experience with Neo Flooring—I'm thrilled to hear you had such a fantastic time working with us!
We're looking forward to helping you out with the downstairs area soon. Just let us know when you're ready, and we'll be there!
Take care, and thanks again for choosing Neo Flooring.
We had someone from Neo Flooring come to our warehouse to give us an estimate on flooring. Conner Riketson was very professional and knowledgeable. He looked for ways for us to save money and he was very timely in getting us our estimate.
Excellent service!
I highly recommend Neo Flooring! They were excellent in communicating with me throughout the process, had a professional installation, and the floors look stunning! Their quality of work exceeded my expectations. If you need new flooring, give them a call. Also, I'd like to thank Conner for quickly coming out and assessing the job. He provided a detailed report of the damage that was very helpful for our insurance claim. Thank you!
