What customers say about Nava Health & Vitality Center
Recent reviews
Susan Faeth2026.10.13
Extremely Disappointed by Lack of Billing Transparency
I am extremely disappointed with my experience at Nava Health in Columbia, Maryland. I was charged $139 per month for an entire year, totaling $1,668, without realizing the charges were continuing. The bills were being sent to my husband’s office, so I did not discover the issue until much later.
Although Nava eventually refunded my money, they never explained why the charges had continued for an entire year. A refund does not erase the frustration or restore the trust I lost.
When it comes to healthcare, transparency, clear communication, and accountability are essential. Customers should never be left wondering why they are still being charged month after month. This experience was unacceptable to me, and I ultimately decided to stop using Nava Health because I no longer felt confident in their billing practices.
I am sharing my experience because I believe other customers deserve to be fully informed about recurring charges and membership terms. Unfortunately, my experience with Nava fell far short of the transparency and professionalism I expected.
I have been a member of NAVA for five years now, and I wanted to take a moment to recognize some truly wonderful people who have made such a difference in my experience.
My journey with NAVA began after I discovered that my liver function levels were elevated. Having lost my mother to cirrhosis five years after she was diagnosed with non-alcoholic fatty liver disease, I was terrified. I had watched her struggles firsthand and knew I needed to take my health seriously. That is what originally brought me to NAVA, and five years later, I am still here!
The wonderful experience starts the moment you walk through the door and are greeted by Romina. She always has a smile on her face, seems to know everyone, and is an absolute wealth of information! Anytime I have had an issue or needed help, Romina has jumped right in and taken care of it quickly. She truly makes you feel welcome and valued.
I also want to give a special shout-out to Hugo in the call center! I will admit, there was a time when I absolutely dreaded calling NAVA's call center. It could be frustrating, to say the least. But things have really improved, and Hugo is a big reason why I now feel so much better about calling. He is knowledgeable, friendly, and incredibly helpful. Best of all, when Hugo says he will call you back, HE ACTUALLY DOES! I love that he remembers who I am and always makes me feel like I am speaking with someone who genuinely cares.
There is also another fantastic young woman in the call center whose name I just cannot recall at the moment. She is another absolute gem! Always friendly, helpful, and a pleasure to speak with. I promise to come back and update this review as soon as I remember her name because she certainly deserves recognition too! NAVA has really come a long way with its call center team, and I appreciate that.
Over the years, I have worked with many wonderful people, including my former nutritionist, Nour, who was fantastic!
I am currently working with Samantha, and I cannot say enough good things about her. She is focused, thorough, and genuinely invested in helping me improve my health. She takes the time to go through all my lab results, explain what they mean, and discuss what we can do to make improvements. My husband also works with Samantha, and we both think she is wonderful!
My current nutritionist, Colleen, is another gem. She is always thorough, knowledgeable, and helpful, and I truly appreciate the time and attention she gives me.
And let's not forget the massage therapists! I definitely make good use of my massage credits, and Cara, Andrea, and Lily are all AMAZING! Each brings something special to the table, and you honestly cannot go wrong with any of them. They are all fantastic at what they do!
Has everything been perfect over the past five years? Of course not. There have been some bumps along the way, and I have certainly experienced a few frustrations. But what matters to me is seeing improvements and having people who genuinely care about making things right.
In my opinion, NAVA has a GOLDEN CREW at its Fairfax location, along with some wonderful people in the call center! These employees deserve recognition for the care, dedication, and personal attention they give their patients every day.
Thank you to everyone who has been part of my health journey over these past five years. It truly means more than you know!
Five stars for the people who make NAVA Fairfax such a special place! ⭐⭐⭐⭐⭐
Extremely disappointing experience. They made me wait for an entire hour just to get laser treatment on my face. I sat there wasting my time, only for the clinic to eventually close.
I had an excellent session with Colleen who is a knowledgable and helpful nutritionist. I was able to get feedback that related to my lab tests and gave me direction with the plan designed to help me heal my gut issues. She offered insight and a better understanding of the foods, supplements and strategies needed to make the plan more effective. The results are obvious in the improvements shown on my lab results and in the way I'm feeling. Overall I'm very encouraged and appreciate having her as a partner in healing.
i got the Groupon deal for two IV bags of vitamins. not a great deal-they are only half bags. had to fill out entire medical history (a ridiculous invasion of privacy). had to put a card on file. couldn't upgrade to full bags without blood work. just had blood work done at LabCorp. nope, has to be their blood work !?. no insurance taken, tests are hundreds and hundreds of dollars. second bag dispensed in 8 minutes, had dumping as a result. a money-grabbing boutique for people with money to burn.
They told me they was going to find the root cause it was a lie they did the exact thing conventional Doctor do a bunch of tests and instead of giving you medicine they give you supplements do Only differences it’s expensive waste of money and I’m still not better. You gave me testosterone replacement but not telling me what I have I ask Samantha what’s my diagnosis cause I’ve been searching for answers for almost 10 months. She said your diagnosis Doesnt it matter I just want you to get better that’s her way of saying is she don’t know what’s going on with me just like the regular doctors I’m miserable and I wasted A lot of money and time on Test and supplement I don’t recommend if you get a chronic disease they’re not gonna help it just won’t make you pay for stuff
Reply from Nava Health & Vitality Center2026.09.09
Ashley, we're sorry about your experience. If we haven't already we will contact you right away to get this resolved.
Neil Revollo2026.08.27
Romina is an absolute gem and an exceptional representative of NAVA in Fairfax. She consistently goes above and beyond to accommodate her customers, even on short notice, and makes every possible effort to find room in the schedule when help is needed.
She is always easygoing, gracious, and genuinely pleasant to speak with. What stands out most is that Romina truly lives and breathes the NAVA brand. Her confidence in the products and services she represents is evident in every interaction, and that kind of sincere enthusiasm speaks volumes about both her character and the quality of the company.
NAVA is fortunate to have someone as dedicated, personable, and customer-focused as Romina representing them. I have always appreciated the care and professionalism she brings to her work, and I am proud to call her a friend.
Three years in and I’m still the person referring everyone I know. My work demands everything—long days, a packed schedule, people counting on me. Nava is where I actually take care of myself instead of just saying I will.
I use their full spectrum: gut restore, IV therapy, acupuncture, massage, supplements, facial services. It’s part of my routine now, not an occasional splurge. What keeps me coming back is their team. They know my name, know my needs, and treat you like you matter.
I’m happier and healthier than I’ve been in years. If you give a lot to your work, you need a place that gives back. This is it.
Mixed Feelings
The gut restore was expensive but it worked! So I did the testosterone pellets through them and that was a disaster. My second pellet dose was increased substantially. It took 5 months for my levels to decrease to a point that I could start the cream (through Midi). During that time of high testosterone I started losing my hair. I mean a lot of hair.
This group is awesome. Eric gets you into an IV quickly and pain free… super smooth. I feel comfortable and in good hands! Highly recommend this location.
Do not buy on Groupon, they are never available. And they will not schedule your appointment until you sit through a video and then wait an hour. Anything they can do to make it inconvenient, not open on weekends. And never have availability waste of money
I’m updating my review because management took the time to call me, listen to my concerns, and acknowledge that the website and enrollment process need improvement. I truly appreciate that level of accountability and their willingness to listen to customer feedback.
My original concerns still remain: the required initial evaluation should be clearly stated on the website, customers should have the ability to contact their local office directly, and customer service representatives would benefit from a better understanding of the membership structure so they can provide clearer guidance.
That said, I genuinely like Nava Health’s overall concept and had a very positive experience with their healthcare professionals. I was a patient for over a year before temporarily relocating to another state. Had I not moved, I likely would have continued my care there and probably would never have encountered these enrollment issues. I’m encouraged by management’s response and hope the improvements they described will make the experience even better for future patients.
Reply from Nava Health & Vitality Center2026.07.25
Hey Janisse, we are to have a manager give you a call and walk you through your options.
To get start you don’t need need a membership. $499 will cover your labs, an hour medical consult, and an hour nutrition consult. Any services after that does not require a membership.
The memberships give you a 50% discount on the intake process listed above. Plus you get discounts and monthly credits towards services and the longevity includes some
Services at no cost. Neither membership is required but officers substantial discounts to give you more access to the list of services.
Please provide a time that we can have someone give you a call if you would like to have a better understanding of the process. Best.
John Rupp2026.07.29
The staff at Nava were very friendly, helpful, and professional. The review of my health data was thorough and they were willing to spend the time to answer all my questions.
Verified Company
