National Car Rental

National Car Rental Reviews

Good rating
4.4
220 reviews Verified
%title%

%offer%

Reviews (220)
Kelsey Wright
Kelsey Wright
2024.04.15
incredibly helpful and accommodating when work on my personal vehicle kept getting pushed back, and my rental needed to be extended (multiple times). excellent customer service - exceeded expectations - highly recommend!!
Reply from National Car Rental 2024.04.15
Thanks for your feedback! We hope to see you again soon.-Christopher
C King
C King
2024.04.09
Always great service here. Cars are great and staff is friendly and helpful. My go to spot for car rentals
Reply from National Car Rental 2024.04.09
Hi C King, thank you for taking the time to leave a review for us at National Car Rental. We're happy we could meet your expectations! Chris M
dhilg
dhilg
2024.04.09
Always super friendly, great service, and great people. The team in Carmel goes out of their way to make sure we are taken care of each time we rent!
Reply from National Car Rental 2024.04.09
Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! -Stacy
Kelly McCain Smith
Kelly McCain Smith
2024.04.09
Reply from National Car Rental 2024.04.09
Thanks for your rating! We hope to see you again soon. -ML
Ziad Al Mukatib
Ziad Al Mukatib
2024.03.20
Andrew, Allison, Cory all of them are excellent. Customer service top notch. Great variety of cars available.
Reply from National Car Rental 2024.03.20
Ziad, thank you for your kind review; we are happy to pass along your comments to the team here at National Car Rental! We look forward to your next visit! Take care! Chris M
Brian Schutt
Brian Schutt
2024.03.06
In fairness, the staff at this location was all pleasant and the car worked well for our trip. Our issue is more with the corporate side. When we turned the car in at another location, they claimed there was something broken on the front fender. Corporately, they wouldn't make any effort to reach out to this Carmel location to review video to see if our perspective was accurate. Lesson learned, get your own video for record keeping so some tiny part doesn't become your responsibility. A $207.79 lesson.
Reply from National Car Rental 2024.03.06
Brian, we would like to look into this further but need some more information. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
435 Dame
435 Dame
2024.02.15
Been executive for a while and usually go to the airport location for a drop off. Andrew saved the day helping me return my rental. I live down street on 116th and never knew this here. Very knowledgeable and resourceful.
Reply from National Car Rental 2024.02.15
435 Dame, we are glad we could help!-Christopher
Michael Foster
Michael Foster
2024.02.14
Very friendly people at this location!
Jeff Cole
Jeff Cole
2024.02.08
I frequently rent from this location for business, and they always take great care of me. I have never had an issue with a vehicle, and they have always tried to accommodate every request of mine. National is a fantastic car rental company, and this branch is one of the best I've ever worked with!
Reply from National Car Rental 2024.02.08
Mr. Cole, thank you for your kind review; we are happy to pass along your comments to the team here at National Car Rental! John
Marvin España
Marvin España
2024.01.17
Jason Maurella
Jason Maurella
2023.12.11
Andrew does a very good job. Professional and kind- works with the customer. Highly recommended this place!
Reply from National Car Rental 2023.12.12
Hi Jason, thanks for your praise and kind comments about Andrew and our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Kind Regards, -RA
Diana Keely
Diana Keely
2023.12.09
Customer service was amazing. She was so helpful. She definitely went out of her way to help me. Thanks!
Kevin Cousino
Kevin Cousino
2023.11.30
Nina at MSP definitely went out of her way to accommodate me on Monday evening and her customer service was amazing! One key reason why I am an Emerald member and will always use National!!
Reply from National Car Rental 2023.11.30
Thank you again for taking the time to let us know how we did. We hope you have a great day!-Christopher
Hannah Cordle
Hannah Cordle
2023.11.29
Love these guys and gals so much. Will always rent cars here.
Tiger
Tiger
2023.11.29
I get the best service every time I get my vehicle. Alison is the best she is the one I gave 5 stars She is friendly smart and treat you as if you are her best friend or family member. I myself would like to deal with her when I am there. On other hand your other associates need some training and need work on dealing with customers. For that I would give only one star. I and my wife were not satisfied or got what we were asking for and could get clarification.
Reply from National Car Rental 2023.12.01
Hi, we are so pleased you enjoyed your visits to National Car Rental. Thank you for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, -RA
Emily Grounds
Emily Grounds
2023.11.08
Alison (sp?) was extremely helpful and kind on the phone when answering questions, ensuring customers needs were met. She went above and beyond without asking or making it seem like it was out of her norm. Appreciated her kindness tremendously.
Reply from National Car Rental 2023.11.09
Hi Emily, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope to be of service to you again in the future. Best wishes, National Car Rental
Yvel Guelcé
Yvel Guelcé
2023.11.01
This place is filled with exceptional individuals who truly prioritize customer service. It's my go-to for rental cars, and their commitment to going above and beyond for customers is remarkable. Thank you, and please continue your outstanding work.
Patrick Ruprecht
Patrick Ruprecht
2023.10.29
Without a doubt the best car rental in the business. Executive club. You just walk down any aisle pick out a car and drive away. Had to use Avis last week because of work requirements. And they don't even come close to national!
Reply from National Car Rental 2023.10.29
Hi Patrick, we are very happy to have provided you with such a positive experience! We strive for 100% satisfaction, and we are delighted that you felt that way during your visit. Thank you for taking the time to let us know how we did. We look forward to your next visit! -ML
Brian Taylor
Brian Taylor
2023.10.18
Really simple/easy process checking in and out with friendly personnel at the Carmel Indiana location. Also had to switch out cars early in our ride - the team in the Dayton airport made the process simple and we were on our way again in 15-20 minutes. Thank you!
Reply from National Car Rental 2023.10.19
Hi Brian, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day! -KB
Sinbad
Sinbad
2023.10.10
Worst 'car rental' experience ever. Refused my families legal license when their policy online states it would be okay. Also checked a couple days previously and they said everything would be fine, so they are also liars and contradictory, which is the worst possible thing when trying to plan a trip with a schedule, and time frame. Ruined an important trip for my family and had to waste hours going to the airport to get a rental, which we had no problems.
Reply from National Car Rental 2023.10.12
Hello Sinbad, we would like to look into this further. Please email review@ehi.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA