Verified Company
Jasmine @ Nation Maid Toa Payoh, has been absolutely understanding and patient, giving us her pair of listening ears, whereby she will do her utmost to match my family’s requirements and expectations with the experience and skills of the relevant domestic helper, achieving peace and harmony amongst everyone within the household.
I am writing to sincerely thank you Jennie , service manager, for your exceptional support in helping me with the transfer processes.
Your patience, responsiveness, and clear communication made a stressful process completely seamless.
A huge thank you to you for the outstanding service!
You went above and beyond to understand my issue and situation.
We truly appreciate your dedication!
Highly recommend this agency for Jennie’s professionalism and care.
We had a good experience with Nation Maid Agency, especially with Weiyi’s assistance. She was responsive, answered our questions promptly, and helped us find a suitable helper within a short period of time. The process was smooth and communication was clear throughout. Thank you for the support and professional service.
Very Good experience with Alex. He very passion with his job and recommend really good profile to us. He will proactively communicate with all party to ensure the maid hiring is smooth and present. Maid also guided well before hand to us. I strongly recommend Alex when you want to approach Nation Maid agency.
Michelle is awesome! She’s very friendly, genuine, and has a great sense of humor. She made the whole experience smooth, comfortable, and enjoyable. I really appreciated how real and down-to-earth she is. If you’re looking for a nation agent who is professional, caring, and fun to work with, Michelle is the one. Highly recommended!
Dear Alex,
I would like to express my sincere gratitude and appreciation for the exceptional service and support you provided during one of the most difficult periods in my family’s life.
My mum was diagnosed with a terminal illness at the end of May 2026, and I urgently needed to engage a caregiver. As a first-time employer hiring a domestic helper, I felt overwhelmed and uncertain about the process. After visiting a few agencies, I am truly grateful that I met you at Nation Maid.
From the moment I shared my situation with you, your empathy, patience, and genuine concern stood out. You took the time to understand my family’s needs and worked tirelessly to help find a suitable helper for my mum. Throughout the process, you provided honest advice, coordinated the interviews efficiently, and guided me through every step with professionalism and care.
What touched me most was the way you went beyond simply doing your job. You understood the urgency of my mum’s condition and did your best to expedite the necessary arrangements and documentation, ensuring that the helper could be deployed to my mum’s home before her next hospital treatment. Your dedication made a tremendous difference during a very challenging time.
Thank you for serving not only with professionalism but also with compassion, empathy, and humanity. Your support brought comfort and reassurance to my family when we needed it most.
I am deeply thankful to you and the team at Nation Maid for your outstanding service. I would highly recommend you to anyone looking for a trustworthy and reliable maid agency.
Thank you once again, Alex. Your kindness and commitment will always be remembered and appreciated.
With sincere gratitude,
Jennifer & Mum
As first-time employers hiring a domestic helper, we had many questions and concerns throughout the process. Ms Yeo was extremely helpful, patient, and informative from the very beginning. She took the time to understand our family’s needs, addressed all our concerns clearly, and guided us through each step of the hiring process.
We especially appreciated her professionalism and honest advice when recommending a helper who matched our requirements. Her prompt responses and willingness to help gave us confidence and peace of mind throughout the journey.
Thank you, Ms Yeo, for making our first maid hiring experience such a smooth and positive one. We would highly recommend her and the agency to anyone looking for a reliable and supportive agent.
I would like to express my appreciation to Jovi who handle my request for domestic maid with high efficiency and professionalism. She ensures my expectations are look into and work to achieve it. Despite running into some delay, it all ends up and happy with the service provided. Will not hesitate to consider them or recommend them to others interested in looking for domestic helper for their home. Thank you.
Dear Jovi,
I would like to express my sincere appreciation for your help in assisting my family with finding a suitable domestic helper. Although the placement did not materialise due to the helper not passing her medical examination, I was truly impressed by the way you handled the situation.
Throughout the process, you remained patient, humble and supportive. Your prompt responses and genuine willingness to help made what could have been a disappointing experience much easier to navigate.
Thank you for your dedication and excellent service. Wishing you and your team continued success. Thank you once again for your kindness and professionalism.
I wrote in to say a big thank you for the services rendered over my mum's late helper sudden demise. The staff, Carol, went all the way to render assistance for my family and the late helper. Listened to our agonies and offer comfort. She advised us what we can do. Her commitments are beyond 100% effort.
Jasmine Ee of Toa Payoh branch came to my ‘rescue’ when my last helper ( fr another agency) decided to leave urgently. My mum is 93 yo and needs a helper to go about her days.
I reached out to Jasmine for help and she was quick to find one for me, sending the helper’s biodata almost instantly and arranging an immediate video interview. She suggested I go to the Hougang branch where the transfer helper was located so that I could make a more informed decision on the suitability of the maid after a face to face interview.
Once decided, Jasmine sped to get the paperwork done so that the helper could start work as soon as possible given my difficult situation.
A week later, the helper is in my house. It’s been 3 mths and the helper has shown herself to be able to work as per my requirements.
Thank you Jasmine and Nation Maid Agency for taking immediate action to help me with my situation and finding a suitable helper for my household needs.
Weiyi is a nice person, she explain the details very clearly. this is the first time I employ helper. Hope this is a nice agent company.
Reply from Nation Human Resources Pte Ltd & Nation Employment Pte Ltd
2024.08.13
Dear Valued Customer,
We appreciate your review and are delighted to hear about your positive experience with Weiyi. We understand how important it is to have clear guidance, especially when hiring a helper for the first time. We're confident that you'll find our agency supportive throughout the process.
If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Nation!
Warm regards,
Nation Maid Agency
We appreciate your review and are delighted to hear about your positive experience with Weiyi. We understand how important it is to have clear guidance, especially when hiring a helper for the first time. We're confident that you'll find our agency supportive throughout the process.
If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Nation!
Warm regards,
Nation Maid Agency