Verified Company
The technician was excellent (i.e. - professional, knowledgeable, and very thorough)!…He was able to address the problem that others had been unable to rectify, and made me a very satisfied customer.
Reply from Nashoba Air
2026.08.07
Thank you for the perfect rating! We're pleased to know you had a great experience.
New customer. Don't really know what's "normal" in the industry. Was easy to schedule, I found their employees all very nice and capable, but the price they quoted for my minor repair was excessive. I think I would rather try another company in the future. Maybe this really is the best in the region (4.9 over 2k review is impressive), but such success usually leads to businesses trying to monetize more aggressively.
My A/C stopped working, I didn't know why. I didn't ask for emergency service, waited days in 100% humidity. Diagnostic reported a mouse had shorted and damaged my motor start capacitor, easy fix. No wire damage. When I was told that a single capacitor cost just under $800, I almost denied the repair... but I was barely sleeping. They hemmed and hawed about the price. that's what it says on the ipad... technology right?
I looked up the part from the box while the tech was quickly zip tying it in place. $77. Took around 45 minutes from start to finish because I like to talk to specialists. I don't think a zip tie and a standard capacitor should cost over $800. The A/C guy I call for the rest of my life won't think it should cost $800. They advertise a cheap $90 visitation fee but have a 1000% markup on one of their most common repairs. Okay.
If it weren't for the billing practices, I would be a return customer and this would be a 5 star review. The charges did not feel proportional to the difficult of the fix, nor the quality of the materials. The only charge being parts felt bad. Maybe it works more in the customers favor for big jobs, but It felt bad.
I was texted a few days later with $150 off unrelated services the company offers.
Reply from Nashoba Air
2026.08.10
Thank you for taking the time to share your feedback. We’re glad to hear that scheduling was easy and that you found our technician professional and courteous. We’re disappointed, however, that the pricing left you feeling this way.
We understand why seeing the price of the capacitor at a retail store would raise a question. We are a flat-rate service company, which means we do not price repairs by simply adding an hourly labor charge to the cost of the part. Our flat-rate price covers the complete repair, including the technician’s time, training, vehicle and equipment, overhead, warranty, insurance, business operations, and the responsibility for completing the repair properly—not simply the cost of the component itself.
We also want to clarify that our goal is never to pressure customers into additional services or lock anyone into an “ecosystem.” The $150 offer you received was a promotional offer and was not intended to imply that you needed to purchase additional services to receive value from your visit.
We recognize that flat-rate pricing is not the right fit for everyone, and we respect your decision to choose a different pricing model in the future. At the same time, we stand behind the transparency and consistency of our flat-rate pricing and the value included with our repairs.
Thank you again for your feedback. We’ll use it as an opportunity to make sure we continue explaining our pricing model clearly, so customers know exactly what to expect before approving a repair.
We understand why seeing the price of the capacitor at a retail store would raise a question. We are a flat-rate service company, which means we do not price repairs by simply adding an hourly labor charge to the cost of the part. Our flat-rate price covers the complete repair, including the technician’s time, training, vehicle and equipment, overhead, warranty, insurance, business operations, and the responsibility for completing the repair properly—not simply the cost of the component itself.
We also want to clarify that our goal is never to pressure customers into additional services or lock anyone into an “ecosystem.” The $150 offer you received was a promotional offer and was not intended to imply that you needed to purchase additional services to receive value from your visit.
We recognize that flat-rate pricing is not the right fit for everyone, and we respect your decision to choose a different pricing model in the future. At the same time, we stand behind the transparency and consistency of our flat-rate pricing and the value included with our repairs.
Thank you again for your feedback. We’ll use it as an opportunity to make sure we continue explaining our pricing model clearly, so customers know exactly what to expect before approving a repair.
Alex Vasquez was my technician and he was top notch; very respectful of my home, extremely polite, and had great knowledge of the issue and resolution. He unfortunately did not have the correct tools to fix the sewer main blockage, but helped me schedule an appointment with their sister company to have the issue resolved same day. Very happy with his service and would recommend Alex for anyone with plumbing needs
Reply from Nashoba Air
2026.08.12
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Thank you, Noah Pedersen, for checking out the system and reassuring me that, with a new filter, all is well with it. You were a delight to work with today!
Reply from Nashoba Air
2026.08.14
Thank you for the wonderful review! We’re so glad Noah was able to help and make your visit a great experience. We’ll be sure to pass along your kind words!
Omar was terrific-thorough, knowledgeable , professional and a very nice person .. Who could ask for anything more?
Reply from Nashoba Air
2026.08.14
Thank you for the kind words! We’re so glad Omar provided such a thorough and professional experience. We’ll be sure to pass along your compliments!
After arriving and a few quick questions the technician was able to pin point and diagnose these issues. He was extremely thorough and although he fixed the issue went through and check everything else on the system to ensure everything was 100% - highly recommended.
Reply from Nashoba Air
2026.08.10
Thank you for your kind review! Your satisfaction is our top priority.
Arlneil was my service tech and he was great. Professional, friendly, and even gave me maintenance tips. The folks on the office side are top notch as well. Highly recommended this company.
Reply from Nashoba Air
2026.08.10
We appreciate your feedback and the 5-star rating! It means a lot to us.
Highly recommended! Our AC system wasn’t working properly and Adonis Lopes came out to diagnose. He was punctual, highly professional and was able to diagnosed the issue almost immediately. Now the AC unit is working great!!
Reply from Nashoba Air
2026.08.10
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Install of
System to replace a oil burner was wonderful. Pablo and the rest of the crew could not have been more detail oriented and professional. Without a doubt I would highly recommend Nashoba Air & Boilerworks to all.
Reply from Nashoba Air
2024.12.08
Thank you for the perfect rating! We're pleased to know you had a great experience.
We had Nashoba Air install a complete new, functioning heating and air-conditioning system in our home in Concord. We couldn’t have been more pleased. The installation of the entire system was accomplished in one eight hour day which minimized any interruption with air-conditioning during this hot summer season. The cost for the installation was fair and competitive with other quotes that we received. Also, we got a very favorable financing plan to pay for it. We’d like to express special thanks to Nilton Silva, Jeff Clark, and Brennen O’Connell for their exceptional professional services with the installation. We’d also like to thank Mike who visited our home late Friday evening to take a look at a problem that we thought we had detected which turned out not to be significant. We also have used Nashoba Air with a plumbing installation that was completed in a very professional and expert fashion. In summary, we would highly recommend Nashoba Air!
Reply from Nashoba Air
2026.08.08
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Everyone from Nashoba Air & Boiler works is professional, knowledgeable and caring. They are a high quality outfit through and through. I have used them for maintenance and for some emergencies, and they are incredibly responsive. Highly recommend.
Reply from Nashoba Air
2026.08.08
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
