Pro Roofing & Siding Reviews

Justin, I’m very sorry you wasted your morning and had to miss work because our automated booking allowed an appointment for a service we don’t offer. That is unacceptable and we take responsibility — we will investigate what went wrong in our scheduling system and update it so this doesn’t happen again. Someone from our team will contact you using the information you left to apologize and discuss a fair way to make this right. Thank you for letting us know; your feedback will be used to prevent future mistakes.

Thank you, Chris, for the great review. We’re glad our team was friendly and communicative, and that Chris kept you updated with photos while you were at work. It was our pleasure to handle the siding plus the extra tasks, and we appreciate you trusting us. We look forward to working with you again.

Thank you for the great review and for recognizing Memphis. We're glad he arrived on time, thoroughly inspected the leak, and worked with you on pricing. Your 10 out of 10 rating means a lot to our team. We appreciate your business and are here if you need anything else.

Thank you, Donte — we’re thrilled Juan provided the expertise you needed and that all your questions were answered. We appreciate your recommendation and kind words. We’ll pass this along to Juan and the Pro Roofing team. We’re here whenever you need us for future roofing needs.

Thank you, Brian! We're delighted Juan delivered phenomenal professionalism and expertise. We'll pass your compliment along to him and look forward to helping you again whenever you need us.

Thanks so much, Travis — we’re thrilled Juan provided such professional, courteous, and friendly service. We’ll be sure to pass your kind words along to him. We appreciate you taking the time to leave this review and look forward to serving you again.

Thanks so much for the kind words and for trusting our monthly care program. We’re glad the team is getting it done for you and appreciate your support. We look forward to keeping your home in great shape.

Thank you, Chid! We're thrilled you enjoyed working with Panama and appreciate the high recommendation. We look forward to serving you again soon.

Thank you, Trevor, for the kind review. We're delighted Memphis was professional, detailed, and helped you choose the best options for your project. We appreciate your trust in our team and look forward to delivering a great finished product. If you need anything as the work progresses, please reach out.

Thank you, Erik, for the fantastic 5-star review. We're glad we could get your roof replaced quickly and that Panama provided friendly, professional service. We appreciate your trust and are here if you need anything else or have questions in the future.

Thank you so much, Landon! We truly appreciate your continued trust and the referrals to your family and friends. Hafid and the crew are grateful for the kind words and look forward to helping you again whenever you need us.

Thank you for sharing your feedback. We appreciate the opportunity to respond and correct the record. However, there is a lot of misinformation in this review that we want to address clearly for anyone reading.

We have been a stellar company serving the metro Atlanta area for over 18 years, completing thousands of insurance and residential roofing projects with full transparency and strict adherence to every signed contract. Our reputation is built on doing exactly what we promise (often times going the extra mile) as you can see on all our other reviews.

In this case, the customer signed a clear contract for roof replacement only well before any work began. That is the exact scope we performed, and the project was completed to the highest standards in full coordination. Items such as siding, gutters, or trims were never part of our agreement (even though the insurance carrier approved them separately).

We fulfilled 100% of our obligations under the contract. Unfortunately, the customer has chosen not to pay the remaining balance that became due upon completion.
To any potential customers reading this: when you work with us, you receive a detailed, written contract upfront that spells out exactly what will be done and what you are agreeing to. We complete every job exactly as contracted, stand behind our work, and communicate directly throughout the entire process. Our goal is always to give you peace of mind and a roof you can trust for decades.

We remain available to discuss this matter professionally and resolve it fairly. Please feel free to reach out to me (Juan) or our office directly during business hours if you have any questions about your own project or this review.

Thank you,

Juan Reyes
Owner

Thank you, Nick, for the wonderful review and for recommending us. We're thrilled Memphis, Robin, Hafid, Chris, and Juan provided professional, attentive service and kept you informed throughout the roof replacement. We appreciate you noting our commitment to quality materials, fair pricing, and follow-up care. It's an honor to have earned an A+ with the BBB and your trust. Please reach out anytime if you need anything else.

Thank you for your positive feedback, Catherine! We're thrilled to hear that you had a great experience with ProRoofing and that Robin was able to assist you with your billing concerns. We appreciate your support and look forward to serving you again in the future!

Thank you, Rashelle, for sharing your experience and for trusting us with your home. We're glad Chad could respond quickly and that Chris and Lorenzo resolved the issue to your satisfaction. We appreciate your kind words about our customer service and communication. If you need anything in the future please don't hesitate to reach out.

Thank you for your wonderful feedback, Jerry! We're thrilled to hear that you were pleased with the roof repair and gutter installation. Our team works hard to provide top-notch service, and we appreciate your recommendation. If you need any further assistance in the future, please don't hesitate to reach out.

Thank you for your positive review! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!

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Thank you, Keith, for your excellent rating! We're thrilled to hear that you had a great experience with us. Your support means a lot to our team. We look forward to serving you again soon!

Thank you for your wonderful feedback, Fred! We're glad to hear that you were satisfied with our efficiency and professionalism during your roof repair. It's great to know that we could promptly address any minor issues you encountered. We appreciate your business and are here for any future needs you may have.