Verified Company
Horrible business to do trades/services for, they booked us in for a gutter clean for one of their NDIS clients. Not only after 12 months have they not replied and have done nothing to rectify this, but they waited until we had to chase up constantly just to tell us the client isn’t in their system even though we provided them all the client / job information given to us by them.
If they are asking you to do trades/services proceed with caution as they may not pay you at all, even when you offer a special price to meet their requirements.
I wish all my NDIS providers were as professional as My Planed Managers.
Reply from My Plan Manager
Hi John
Being Australia's leading plan manager calls for expert level service!
We're pleased to know you're finding us to be a stand out provider. Thanks for taking the time to share this review.
My Plan Manager
Being Australia's leading plan manager calls for expert level service!
We're pleased to know you're finding us to be a stand out provider. Thanks for taking the time to share this review.
My Plan Manager
I am having a dreadful time getting support. About a year ago I called MyPlan Manager and asked if I can pay for a participants cleaning fees directly and get reimbursed. I was told yes
I submitted the invoices, was told they need to be pdf. I did pdfs. I was then told I need to submit bank payment evidence. I submitted bank payment evidence, was told invoices needed ABN and "paid in full"
i was told i should submit all of this through the portal. but the portal only allows 2 invoices at a time and I have a lot more. I sent them separately, and get multiple case numbers
I call to check in progress, and am told nothing has happened because I I need to submit bank payment confirmation (AGAIN)
I email them pdfs of all the bank payment screenshots, while on the call. The email is not received apparently, so I go back to the portal to submit the pdfs of bank payments in batches
each submission of evidence once again created a new case number, so now I have a dozens new cases of the bank statement submission, and emails in response to all of those with another batcj of case numbers each saying I need to submit the invoices (again)
I call again, and am told I need to assign each to each case number
I say (again) I do not have capacity to do this. I am promised a call back
I call again a day later
Am told I need to go through the invoices one by one on the phone and match evidence to invoice. I get told I have to sit on the phone and ready through them one by one.
I say I have already submitted a written summary/reconciliation of invoices and payment dates, give them the date of that submission, let them know I get back to work, and do not have capacity sit for an hour on the phone reading them out when you have that info.
I am upset and about to cry. I let the agent kn ow have two children with disability, a full time job, have done over 40 hours of work on this, and am struggling financially with being out of pocket for over $7000 for something I was told I can get reimbursed for
I get the sarcastic "you need to understand that the case numbers do not line up"
My job is NOT reconciliation and admin.
My job is to submit the correct evidence as requested
Plan Managers job is to reconcile, review and pay if valid. Is it not my fuilt that their email and portal can only take 2 docements at a time and that each piece of evidence generates a new case number each and every time
Their job is admin, and their whole reason for existence is to lighten the admin burden for ndis participants, not increase it
Reply from My Plan Manager
Hi Liesl
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them. They will contact you within the next 24-48 hours.
My Plan Manager
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them. They will contact you within the next 24-48 hours.
My Plan Manager
My Plan Manager have friendly obliging staff giving relevant accurate information. GREAT SERVICE!
Reply from My Plan Manager
Hi Allanah
It's fantastic to hear about your experience! We're happy we can provide the great service you deserve. Thanks for taking the time to leave this review.
My Plan Manager
It's fantastic to hear about your experience! We're happy we can provide the great service you deserve. Thanks for taking the time to leave this review.
My Plan Manager
Have been with MPM for a few months now and then customer service is terrible. They take their fees out on time but getting them to reimburse us takes forever after jumping through hoops!
I have emailed multiple times and no reply at all.
I called and spoke with Chelsea who was so lovely and a great help but since then i have emailed the accounts team with no reply almost 5 weeks later! Absolute joke. Would not recommend.
Reply from My Plan Manager
Hi Hayley
We’re sorry to hear of your experience.
A team member will contact you within two business days to discuss the issues you’ve raised, and work with you to fix them.
Thanks for taking the time to provide us with your feedback.
My Plan Manager
We’re sorry to hear of your experience.
A team member will contact you within two business days to discuss the issues you’ve raised, and work with you to fix them.
Thanks for taking the time to provide us with your feedback.
My Plan Manager
Prompt payment. Clear communication if error found in sw invoicing.
Reply from My Plan Manager
2025.06.04
Hi Stephen
We know how important it is that claims are accurate, and processed swiftly. We're delighted to know you're having a great experience with us. Thanks for sharing this review.
My Plan Manager
We know how important it is that claims are accurate, and processed swiftly. We're delighted to know you're having a great experience with us. Thanks for sharing this review.
My Plan Manager
EIN Plan Managers - Extremely Difficult to Work With
I have found this plan management provider extremely difficult to work with.
There appears to be a limited understanding of the NDIS Pricing Arrangements and Price Limits, as well as challenges interpreting and applying NDIS legislation correctly. This has resulted in unnecessary delays, repeated clarification requests, and ongoing administrative frustration.
Invoice processing has been particularly problematic. Payments have been significantly delayed, requiring repeated follow-ups and creating avoidable financial strain. For small providers delivering critical supports, this level of inefficiency is very concerning.
Communication has been inconsistent, and responses often lack clarity or resolution. Unfortunately, the overall experience has been time-consuming and stressful.
Based on my experience, I would exercise caution before engaging this provider.
Date of experience: 01 July, 2025
Date of experience: 01 July, 2025
The worst plan managers I have dealt with. Basically never approve my invoice through an app where the plan manager inputs the lines, then tells me im using the incorrect ones when I have no control over that lol and they keep changing their minds on what lines need to be used. They have no idea what they're doing. I still have an invoice from November they havent sorted out, but they always have no trouble getting their payment every month. They never help, my client is actually leaving this company because they have been that consistently bad. I have had nothing but good experiences with onboard supports if anyone is looking lol
Reply from My Plan Manager
Hi Nyssa
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them.
Could you please email your name, NDIS provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly.
If you can copy and paste your review into that email too, it will help us to address it.
We hope to hear from you soon.
My Plan Manager
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them.
Could you please email your name, NDIS provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly.
If you can copy and paste your review into that email too, it will help us to address it.
We hope to hear from you soon.
My Plan Manager
They paid invoices that were fraudulent, called up to request MPM to NOT pay them, they confirmed they wouldn’t pay them (they even said they were in the middle of processing the invoices in question) and noted it all on file. The invoices were paid anyway. Shocking, ceasing services.
Reply from My Plan Manager
2026.01.23
Hi Harambe
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them.
Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly.
If you can copy and paste your review into that email too, it will help us to address it.
We hope to hear from you soon.
My Plan Manager
We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help.
Our Complaints and Investigations team would like to further investigate the issues you’ve raised, and work with you to fix them.
Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly.
If you can copy and paste your review into that email too, it will help us to address it.
We hope to hear from you soon.
My Plan Manager
Not impressed at all with My Plan Manager. All automated, and often end up paying the wrong person, paying the same invoice twice. Been trying for a month to get one bill paid ! The same emails and phone calls over and over. I feel like I’m on the phone to them so often. They apologise, say they will sort it out and don’t. Looking for another Plan Manager.
Reply from My Plan Manager
2026.01.20
Hi Amanda
We’re sorry to hear of your experience.
A team member will contact you within two business days to discuss the issues you’ve raised, and work with you to fix them.
Thanks for taking the time to provide us with your feedback.
My Plan Manager
We’re sorry to hear of your experience.
A team member will contact you within two business days to discuss the issues you’ve raised, and work with you to fix them.
Thanks for taking the time to provide us with your feedback.
My Plan Manager