MyIntegra Reviews

Clementine Scott 2026.09.19

     

I have been with MyIntegra for several years with no complaints. The portal is really easy to navigate and invoices are processed quickly. I am contacted immediately if an unrecognized or inactive provider sends them an invoice. I recently got a new NDIS plan and someone from MyIntegra automatically contacted me and explained all the new changes to my plan and answered any questions I had. That was so helpful!

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Reply from MyIntegra 2026.09.21

Thank you for sharing your lovely review Clementine.
At MyIntegra clear and timely communication with our participants is very important to us, we understand the difference it can make to have someone take the time to explain any changes to your plan with you.
It is wonderful to hear that you have had such a great experience with our friendly and knowledgeable plan management team, we look forward to sharing this with them.

Warm regards,
The MyIntegra Team

Debbie McKenzie 2026.09.17

     

My Integra are alway happy to help with questions and guidance as we navigate the NDIS. You never have to wait long and the people are always lovely.

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Reply from MyIntegra 2026.09.29

Hi Debbie,

We love to hear that you experience short wait times and find our team of plan management experts helpful and friendly, we understand the difference this can make in your NDIS journey. Thank you for sharing.

All the best,
The MyIntegra Team

John 2026.09.09

     

I have no hesitation in recommending "Myintegra" I have now been registered with them for over 3 years and have always felt I was in good hands and received good feedback They know their stuff and will help you untangle the rhetoric that is dished out in the NDIS newsletters. Never have to wait long and everyone I have dealt with answers all questions satisfactory. Keep up the good work Very professional - jf

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Reply from MyIntegra 2025.08.18

Hello John,

Thank you for sharing your review.

It is great to learn that your engagement with MyIntegra has been a professional, comfortable and satisfying experience. Your feedback has been forwarded to the management to ensure that the commendation is acknowledged and celebrated.

Wishing you continued success in all your future ventures.

Kind Regards,

MyIntegra

Galli Falls 2026.09.08

     

Excellent plan managers - I use MyIntegra as a client and as a provider, and I have only experienced streamlined service, fast processing, and efficient customer service. Highly recommend.

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Reply from MyIntegra 2026.09.08

Hi Galli,

Thanks so much for your feedback!

We’re really pleased to hear that you’ve found our invoice processing and customer service team efficient and reliable. We know how important timely NDIS payments are for both participants and providers, so it’s something our team takes seriously and its great to hear you have had a wonderful experience from both perspectives.

We appreciate you choosing MyIntegra for your NDIS plan management in WA.

All the best,
The MyIntegra Team

Bella Taylor 2026.09.07

     

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Socheat Men 2026.08.20

     

Quick and efficient support! Had to ring customer support on multiple occasions (on my behalf) regarding an issue with billing and it was handled with speed. They leave detailed notes and thoroughly explain what needed to be completed on my end without overwhelming or condescension. Big, personal shoutout to Nigel! He gets things done!

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Reply from MyIntegra 2026.08.21

Thank you, your feedback truly means a lot to us.

Providing genuine, supportive service is at the heart of what we do at MyIntegra, so it’s wonderful to hear that you felt well supported by our team. Navigating the NDIS can be complex, and we’re here to make that journey easier.

Thanks again for trusting MyIntegra as your Plan Manager in Victoria.

Warm wishes,
The MyIntegra Team

Stewart Wallace 2026.08.11

     

Very efficient company friendly helpful and knowledgeable

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Reply from MyIntegra 2026.03.26

Hello Stewart,

Thank you for sharing your review.

It is great to learn that your engagement with MyIntegra has been a friendly, knowledgeable and efficient experience. Your feedback has been forwarded to the management to ensure that the commendation is acknowledged and celebrated.

Wishing you continued success in all your future endeavours.

Kind Regards,

MyIntegra

Chris McKenna 2026.08.11

     

We have been with My Integra for about 8 years now. They are a very helpful company, keeping us up to date with expenditure, and they are very knowledgeable. They respond quickly to messages and inquiries, honour invoices quickly, and their portal is easy to navigate. Great association 🙂

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Reply from MyIntegra 2026.08.12

Hi Chris,

Your feedback truly means a lot to us, thank you for sharing.

We're so glad to hear that over the 8 years you've had MyIntegra as your plan manager you've felt well supported by our team. Navigating the NDIS can be complex, and we’re here to make that journey easier.

Thanks again for trusting MyIntegra as your Plan Manager Victoria.

Warm wishes,
The MyIntegra Team

Zaynab Osman 2026.08.11

     

I had a great experience with Integra. Zavea provided excellent customer service by being genuine and patient. I really appreciated her kindness and professionalism. Thank you Zavea!

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Reply from MyIntegra 2026.08.12

Thank you for the review Zaynab!

We understand the importance of patience, kindness and excellent customer service when it comes to helping you navigate the NDIS journey, and it's wonderful hear that you experienced this with our lovely team. We will be sure to let Zavea know.

All the best,
The MyIntegra Team

Leonie Walker 2026.08.07

     

After the initial task of setting up my account, which was a bit of a trial, I have found MyIntegra a very good choice as the plan managers for my son's NDIS Plan. Recently I had reason to ring the help line regarding some emails I had received concerning this and the lady I spoke to was extremely helpful and explained to me in layman's language I could understand. This means that it wasn't a complicated explanation and she was willing to talk to me at great length about the plan in general. Very friendly and helpful. I would recommend anyone give them a chance.

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Reply from MyIntegra 2026.08.10

Thank you for sharing your lovely review Leonie.
At MyIntegra good communication and making sure the people we support truly understand is very important to us. It is wonderful to hear that you have had such a great experience with our friendly and knowledgeable plan management team, we look forward to sharing this with them.

Warm regards,
The MyIntegra Team

Kathleen Coyleman 2026.07.29

     

MyIntegra have been my plan managers for 6 years, whenever i have any queries about my ndis plan the representatives are friendly, helpful and extremely knowledgeable and nothing is ever a bother a budget spend is emailed every month, i highly recommend them and have referred them to other people who are also very happy with their service.

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Reply from MyIntegra 2026.07.30

Thank you for sharing your lovely review Kathleen.
It's great to hear that during your 6 years with MyIntegra as your plan manager you have had such a positive experience with our friendly, knowledgeable team. It means a lot to us that you have referred us as plan managers to others, as we understand how important this is. We look forward to sharing this with the wider team.

Warm regards,
The MyIntegra Team

Tiah Kaufusi 2026.07.29

     

I really really loved MyIntegra, I'm a newly user of this app but I find it very easy and simple to use but most of all if you're stuck or have any problems trying to do your invoice, the staff are absolutely fantastic, very helpful and however long it takes to solved your problem they're happy to do it. Accurately adding your invoice all the time. When you call them up for help or for anything, they answered straight away most time or you're the next on the queue, I highly recommend them, love it and thank you

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Reply from MyIntegra 2026.07.30

Hi Tiah,

We love to hear that you are enjoying using our app and have had such a positive experience with our friendly customer service team during your time with MyIntegra as your Plan Manager, we strive to continually provide expert service and advice when you need it most. We will be sure to share this with our customer service team - this will genuinely make their day, thank you so much for sharing.

Warm regards,
The MyIntegra Team

Tammie Ross 2026.07.23

     

Awesome

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Reply from MyIntegra 2026.07.24

Thanks for the five star review Tammie!

Jennifer Quiring-Knight 2026.07.20

     

Excellent service, speedy answers 👍

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Reply from MyIntegra 2026.07.24

Thanks for the lovely review Jennifer 😊

Megan Poole 2026.07.17

     

My Integra has been extremely helpful, I have suggested them to friends. Professional and up to date with all the changes.

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Reply from MyIntegra 2025.02.13

Hello Megan,

Thank you for sharing your wonderful feedback.

It is great to learn that your engagement with MyIntegra has been a positive, professional and helpful experience. Your feedback has been forwarded to the management to ensure that the commendation is acknowledged and celebrated.

Wishing you continued success in all your future ventures.

Kind Regards,

MyIntegra

Katy Somchanmavong 2026.07.16

     

I've have a great experience throughout my journey as a particapante. Every conversation i had with consultant has been positive.

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Reply from MyIntegra 2026.07.17

Thank you for sharing your lovely review Katy.
It is wonderful to hear that you have had such a great experience with our friendly and knowledgeable MyIntegra customer service team, we look forward to sharing this with them.

Warm regards,
The MyIntegra Team

Fee Pennell 2026.07.16

     

So far amazing. My daughter has only recently joined with MyIntegra and already they have been amazing and very helpful. So dar we have been mainly talking to Jarod but everyone else that answers are friendly and very helpful also. Thank you so much for helping us out when we needed. I would be lost without your support. 😃😃

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Reply from MyIntegra 2026.05.26

Hi Fee,

Thank you for taking the time to leave your review.

We are so pleased to hear that your experience with MyIntegra has been so helpful to you.

We have shared your review with MyIntegra Management so that appropriate recognition can occur.

Kind regards,

MyIntegra

Bill 2026.07.15

     

The Myintegra people provide a valuable serivce in managing my NDIS plan. They are respectful, knowledgeable and have the systems to support. I have no problems recomending them to manage anybody's NDIS Plan in the future.

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Reply from MyIntegra 2026.07.16

Hi Bill,

It's great to hear that you had such a positive experience with MyIntegra's Plan Management team, we pride ourselves on providing friendly, reliable service when you need it most. Thank you for sharing your feedback, it is greatly appreciated.

All the best,
The MyIntegra Team

Hien Chung 2026.07.10

     

I have been with MyIntegra for a long time all way show me excellent service, quick response with my inquiry and payment all way quicker than another service as I was told by most of providers.

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Reply from MyIntegra 2026.07.13

Hi Hien,

We love to hear that you have experienced very quick payments and exceptional service from our trained customer service experts during your time with MyIntegra as your Plan Manager. We will be sure to share this with our customer service team - this will genuinely make their day.

Warm regards,
The MyIntegra Team

Chris Lehrner 2026.07.09

     

Very organised company treat you with care and helps with all your needs

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Reply from MyIntegra 2026.07.10

Thank you for the positive review Chris. At MyIntegra we strive to treat every participant with the care and respect they deserve, we're glad to hear you have felt this and had a good experience with us.

All the best,
The MyIntegra Team