Murray Services

Murray Services Reviews

Excellent rating
     
4.9 | 228 reviews
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Murray Services
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4.9

| 228 total

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raeleen brown
raeleen brown 2026.03.07
     
Josh and Phillicia were such a great help and very informative on every question or doubt my husband and I had (mainly me, lol). Their services were more than just a sale. They were genuine with their answers about their Halo water softeners & RO systems. If you’re looking for a greater than 5 star company who’s responsive, informative and genuine staff, then go with this company. Thank you again Mr. Josh & Ms. Phillicia for the excellent work.
Reply from Murray Services
Raeleen, thank you for the five star review. I appreciate you taking the time to share that.

It was great meeting you and your husband and walking through your water quality and the HALO water softener and reverse osmosis systems. My goal is always to make sure homeowners fully understand their water and feel confident about the solution protecting their home.

We are grateful to have you as part of our Murray Service Company maintenance plan. We will see you again in 12 months to inspect the system and make sure everything continues performing exactly the way it should.

Thank you again for trusting us with your home. Proudly serving Adkins, San Antonio, and the Texas Hill Country.

Murray Service Company
Plumbing- Water Treatment- A/C- Septic
Logan Gonzalez
Logan Gonzalez 2026.02.27
     
Very helpful and knowledgeable. Supper professional and experienced
Reply from Murray Services
Thank you, Logan! We're glad to hear you found our team helpful and knowledgeable. Your feedback means a lot to us.
Murray Service Company
Paul Gonzalez
Paul Gonzalez 2026.02.16
     
Great experience talking to Josh. Appreciate his help and guidance.
Reply from Murray Services
Thank you so much for the five star review. It truly means a lot to me.

I also sent you an email going over your current setup in more detail. When you are ready to add your storage tank and the best water treatment system for your home, just let us know and we will help you map it out the right way.

If you need anything at all, call us anytime.

Murray Service Company
(830) 280-1560
Terry T
Terry T 2026.02.12
     
My service tech was super knowledgeable and polite. He explained the problem to me and made the repairs and had my water heater operational again in a very timely manner. I highly recommend Murray Plumbing to everyone.
SWTexan
SWTexan 2026.02.10
     
Outstanding service! We recently retired and moved to Boerne. We wanted to ensure that our reverse osmosis system and water softener were maintained and working properly. We called Murray Service Company and Josh came out and ensured that everything was working correctly. We will be using them going forward for all of our maintenance issues.
Reply from Murray Services 2026.02.11
Thank you for the 5 star review and welcome to Boerne. We are grateful you called Murray Service Company to check on your reverse osmosis system and water softener. I am glad I could confirm everything was working correctly and help you feel confident in your home water treatment setup. If you ever need water softener maintenance, reverse osmosis service, filter changes, or any plumbing help in Boerne and the Texas Hill Country, we are here for you.
-Hurry Murray
Plumbing-A/C-Water Treatment-Tankless Experts
Thomas Ortega
Thomas Ortega 2026.02.10
     
Was more of a salesman. Address everything I didn’t have but needed not what I had asked for. Thousands of cost, but when asked to address what I wanted and felt I needed still trying to upgrade what I had. Won’t use nor recommend Murray plumbing. Paid for service call which was very affordable.
Reply from Murray Services
Thomas, we are sorry the visit felt sales driven. That is not the experience we want anyone to have.

When we get a call for a softener not working, we diagnose the cause first, then present options. In your case, the system tank had failed and the RO equipment in place was not professional grade, which made the correct filters difficult to match without guessing. We offered options because we do not want to install incorrect parts or take your money without confidence it will fix the issue.

We hear you that we should have stayed tighter to what you asked for and communicated it better. If you are willing, we would like to review the appointment and see what we can do to make it right. Please call our office and ask for Josh, or reply here with the best number to reach you.
Tannia Hansen
Tannia Hansen 2026.02.05
     
Fast service! Great technician!! Words can not express how happy I am with the service I received. THANK YOU!!
Doug Clontz
Doug Clontz 2026.02.02
     
Our experience with Murray Service Company has been good. We were experiencing a problem with a new water heater and Murray service responded to the manufacturers request right away and they have kept up with us while we were awaiting parts from the manufacturer. The service man Josh who came to install the parts was very capable and took the time to explain everything that he was doing and was very pleasant to have in our home. I would have confidence to call them for anything in the future that we would need for our plumbing!
Reply from Murray Services 2026.02.03
Doug, thank you for the five star review and for choosing Murray Service Company. We are an authorized service provider and a Rheem Pro Plumber, so when a new water heater has an issue we move fast on the manufacturer request and we stay with you until it is fully handled. I appreciate you calling out Joshua for being capable, clear, and respectful in your home. That is exactly how we believe plumbing service should feel. If you need anything in the future, water heater support, repairs, or any plumbing, water conditioning, septic pumping or A/C in the Texas Hill Country, you can count on us every time. -Murray Service Company
Pete Hardy
Pete Hardy 2026.01.31
     
Did an inspection a and services on my two tankless water heaters. Great work I very personal and professional.
Reply from Murray Services 2026.02.01
Thank you for supporting our local plumbing company and for taking the time to leave a 5 star review. It truly means a lot to me and my team. I am glad we could get your tankless water heater flush taken care of and help you stay ahead of problems. If you ever need anything down the road, please reach out. We are always here to help.
Lane
Lane 2026.01.28
     
Local, family owned, amazing service, professionalism and character
Reply from Murray Services 2026.02.01
Thank you for the 5 star review. I truly appreciate you taking the time to leave it. It means a lot to me and my team, and we do not take your trust lightly. If you ever need anything in the future, please reach out. We are always here to help.
Murray Service Company
Robert Willman
Robert Willman 2026.01.28
     
Our water heater went out during a freeze. Joshua was able to come out quickly and replace our unit quickly.
Reply from Murray Services 2026.02.01
Thank you, Mr. Willman, for the 5 star review. I truly appreciate you taking the time to share your experience. I hope you are loving your upgraded Navien tankless water heater and the added recirculation pump. We will see you next year when it is time to flush your unit. If you ever need anything before then, please reach out. We are always here to help.
Murray Service Company
Clay Waggoner
Clay Waggoner 2026.01.28
     
Murray Service Company. We recently had a tankless water heater installed at our home in Kerrville, Texas and I honestly did not even know it was an option for us because it had to be installed outside. Murray Service Company made it happen, and it freed up a ton of room inside, which my wife absolutely loves. The performance has been a complete game changer. We get hot water all day and night and we never run out. I used to have to jump in the shower really quick in the morning before my wife got in there, and she takes about an hour and a half, so you can imagine how that went. Now it does not matter. There is always hot water when I need it. Living in Kerrville, our water is extremely hard, so reliability was a big concern. Murray Service Company recommended a tankless water heater that is built for hard water, came with a 15 year warranty for hard water specifically, and it has a built in descaler. The install was clean, professional, and they communicated clearly the entire time. I also heard they are teaming up with a AC company in Kerrville, and I am genuinely excited about that. We need more local plumbing and AC companies in Kerrville that communicate well and do quality work. If you are looking for a reliable plumber in Kerrville or a team you can trust for a tankless water heater installation, I highly recommend Murray Service Company.
Reply from Murray Services 2026.01.28
Thank you for the 5 star review and for trusting us with your home in Kerrville. I am glad we could make the outdoor tankless setup happen and give yall that space back inside. Even better, I love hearing you have hot water anytime you want it now and no more rushing the shower.

Hard water is no joke out here, so we take equipment selection and install quality seriously. If you need any more help with your plumbing, we are now located here in Kerrville. Stay warm and have a great day!
Nicole Rangel
Nicole Rangel 2026.01.25
     
Murray Service has been a huge help for me on the south side of San Antonio. I had issues with my water heater for years since moving in, and always worried about having a gas water heater in the middle of the house. They just installed a new tankless water heater so I can stop worrying about this altogether for a long time. The communication was clear, they were respectful in my home, and they made sure I understood what I was investing in instead of just selling me something. Love the endless hot water. I highly recommend Murray Service Company.
Reply from Murray Services 2021.11.03
Dear Mrs. Rangel, thank you so much for choosing Murray Service Co. We look forward to helping you with your future plumbing needs.
Edward Fullylove
Edward Fullylove 2026.01.22
     
The repair work was completed in a timely and professional manner. Also, there was advise given for more efficient devices to consider in the future.
Reply from Murray Services 2026.02.01
Thank you, Mr. Fullylove, for the 5 star review. I truly appreciate you taking the time to share your experience. When you are ready to upgrade your water heater, give us a call. Have a nice weekend.
Murray Service Company
Miguel Trujillo
Miguel Trujillo 2026.01.20
     
Murray Service Company is hands down the best plumbing and water treatment company we have ever worked with. We have a vacation home in Boerne, Texas and we have had Murray Service Company out there several times, and we have also used them to help advise us on choices for our personal home in Houston. Every single time they show up professional, communicate clearly, and do the job the right way. With water getting worse and worse, my wife and I wanted the absolute best for our children and I am dead set on keeping my family protected. Murray Service Company installed a top of the line HALO SuperSoft water softener and filtration combo with UV protection, along with iron protection, and they also installed an alkaline boost reverse osmosis drinking water system. The results were immediate, no more smell and no more funny yellowish tint in our water. The difference in taste and clarity is incredible and the peace of mind is priceless. They also recently finished an awesome tankless water heater installation and the workmanship was top notch. If you are looking for a reliable plumber in Boerne or a trusted water filtration and water softener installer who actually explains what they are doing and stands behind their work, I highly recommend Murray Service Company Plumbing & A/C
Susie Vaughn
Susie Vaughn 2026.01.10
     
We had Murray Service Company install a tankless water heater and the whole experience was top tier from start to finish. Alex took the time to explain every option in plain language, walked us through what would work best for our home, and made sure we understood the cost and the long term value before any work started. The install was clean, organized, and professional. The unit is mounted securely, the piping looks great, and everything was tested and verified before they left. The difference is immediate. Endless hot water, stable temperature, and better efficiency. If you want a company that communicates clearly, shows up on time, and treats your home with respect, this is the team. Highly recommend.
Reply from Murray Services 2026.01.14
Thank you so much for the 5 star review and for trusting Murray Service Company with your tankless water heater installation in Boerne, Texas. We really appreciate you taking the time to share the experience, and I am glad Alex was able to walk you through the options in plain language so you could feel confident about the long term value before we started.
Hearing that the install was clean, organized, and professionally done means a lot to us. Our goal on every tankless water heater replacement and upgrade is to mount the unit securely, keep the piping layout clean, test everything thoroughly, and leave your home better than we found it. I love that you are already seeing the difference with endless hot water, stable temperature, and improved efficiency.

Thank you again for the recommendation. If you ever need plumbing service in Boerne or the surrounding Texas Hill Country, we are always here to help
Kasia Karre
Kasia Karre 2026.01.02
     
Excellent service! Murray came out to our house for a plumbing emergency the night before Christmas Eve literally saving the day as we a houseful of guest due the next day! Our plumber came out at the end of the day rather than pushing our service back a day and did an excellent job. Great, caring customer service all around!
Reply from Murray Services 2026.01.03
Ms. Karre, thank you again for the 5 star review and for trusting Murray Service Company with your plumbing emergency the night before Christmas Eve. I am glad we could get there the same day, take care of the issue, and help you feel ready for your guests.

We are a local plumbing company based in Boerne, Texas, serving Pipe Creek and the entire Texas Hill Country, and we will treat you like you are the only customer. If you ever need a plumber again, we would be honored to be your first call, whether it is emergency plumbing, drain cleaning, clogged drains, or sewer and drain repairs. Our Pipe Creek drain and drain cleaning team will show up, communicate clearly, and get everything flowing the right way.

We sent your Plumbing Service Plan as well. All you need to do is click Accept, and we will have you covered with priority scheduling and ongoing care. We will see you when you are ready for your for safe clean drinking water “water treatment “ or your annual water heater flush.

www.murrayserviceco.com
(830) 280-1560
Dave Below
Dave Below 2025.12.31
     
The owner Josh is super helpful and customer first. They gave a no BS quote unlike another company who made it seem like I was at a car dealership negotiating. Got the tankless water heater installed along with a water softener. Josh and joseph came to the house quick and knocked it out in a work day. Always good to support a family owned local business.
Reply from Murray Services 2026.01.01
Mr. Below, thank you for the 5-star review and for trusting Murray Service Company here in Boerne with your super high efficiency tankless water heater and professional grade water softener install.

I’m glad you felt the difference right away. We work hard to keep it straightforward and no BS, because homeowners shouldn’t feel like they’re negotiating at a dealership just to get honest answers. Our goal is simple: give you a clear quote, show up fast, and do the job the right way the first time.

From the first call to the final walkthrough, our customer service department is a big part of what makes that happen. They stay on top of scheduling, follow-ups, and communication so you’re never left wondering what’s next. We believe homeowners deserve fast answers, clear expectations, and real support, not runarounds.

It was a pleasure getting you taken care of in a single work day. That A.O. Smith tankless paired with your softener is a great setup for Texas Hill Country hard water, and it should serve you well for years.

As the owner, I also want people to know you’re not just hiring a company, you’re hiring experience and accountability. I’m a 5th generation master plumber, and our name is on every job we do. We take that seriously, and we treat every home the way we’d want our own treated.

We’re local, but we’re not small. You get the care and personal attention of a local, family-owned company, backed by the systems, training, and support team it takes to deliver a smooth experience from start to finish.

Thank you again for supporting a local, family-owned business. We’re also proud to support our first responders, and we truly appreciate everything they do for our community.

For anyone reading this, Murray Service Company has been featured in Fair Oaks Magazine, we are members of the Boerne Chamber of Commerce, and we maintain an A+ BBB rating.

And if you ever need anything else, we’re here for more than just tankless and softeners. We offer full-service plumbing, water treatment, and septic services, with A/C services coming soon.

If you ever need anything down the road, you have our number. (830) 280-1560

-Joshua Murray
www.murrayserviceco.com

Murray Service Company (Boerne, TX)
Perry Bush
Perry Bush 2025.12.22
     
Best plumbing service I have EVER delt with. Always puts customers welfare first.
Reply from Murray Services 2025.12.23
Mr. Bush, thank you for the kind 5-star review and for trusting Murray Service Company. Customers like you are exactly what’s made us a Google & NextDoor 5-star local plumber in Boerne. We’re glad we could help with your leak detection, and we always follow up with a hydrostatic slab test for your underslab sewer so you have documentation if insurance ever needs it. We love serving the Boerne, TX community, we never cut corners, and we always go the extra mile. If you have friends and family who need a trusted plumber in Boerne, please send them our way, especially if they want the savings you enjoy on our maintenance plan.

Owner, Joshua Murray
Kolby Turpin
Kolby Turpin 2025.12.06
     
Great service as always!
Reply from Murray Services 2025.12.06
Thank you for the 5 stars! We’re grateful for your trust and glad the service has been consistently excellent. If you ever have friends or family who need a trustworthy plumbing company, we’d be honored to take care of them too.
Murray Service Company
www.murrayserviceco.com

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