Murray Services

Murray Services Reviews

Excellent rating
     
5.0 | 214 reviews
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Murray Services
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5.0

| 214 total

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Susie Vaughn
Susie Vaughn 2026.01.10
     
We had Murray Service Company install a tankless water heater and the whole experience was top tier from start to finish. Alex took the time to explain every option in plain language, walked us through what would work best for our home, and made sure we understood the cost and the long term value before any work started. The install was clean, organized, and professional. The unit is mounted securely, the piping looks great, and everything was tested and verified before they left. The difference is immediate. Endless hot water, stable temperature, and better efficiency. If you want a company that communicates clearly, shows up on time, and treats your home with respect, this is the team. Highly recommend.
Reply from Murray Services 2026.01.14
Thank you so much for the 5 star review and for trusting Murray Service Company with your tankless water heater installation in Boerne, Texas. We really appreciate you taking the time to share the experience, and I am glad Alex was able to walk you through the options in plain language so you could feel confident about the long term value before we started.
Hearing that the install was clean, organized, and professionally done means a lot to us. Our goal on every tankless water heater replacement and upgrade is to mount the unit securely, keep the piping layout clean, test everything thoroughly, and leave your home better than we found it. I love that you are already seeing the difference with endless hot water, stable temperature, and improved efficiency.

Thank you again for the recommendation. If you ever need plumbing service in Boerne or the surrounding Texas Hill Country, we are always here to help
Kasia Karre
Kasia Karre 2026.01.02
     
Excellent service! Murray came out to our house for a plumbing emergency the night before Christmas Eve literally saving the day as we a houseful of guest due the next day! Our plumber came out at the end of the day rather than pushing our service back a day and did an excellent job. Great, caring customer service all around!
Reply from Murray Services 2026.01.03
Ms. Karre, thank you again for the 5 star review and for trusting Murray Service Company with your plumbing emergency the night before Christmas Eve. I am glad we could get there the same day, take care of the issue, and help you feel ready for your guests.

We are a local plumbing company based in Boerne, Texas, serving Pipe Creek and the entire Texas Hill Country, and we will treat you like you are the only customer. If you ever need a plumber again, we would be honored to be your first call, whether it is emergency plumbing, drain cleaning, clogged drains, or sewer and drain repairs. Our Pipe Creek drain and drain cleaning team will show up, communicate clearly, and get everything flowing the right way.

We sent your Plumbing Service Plan as well. All you need to do is click Accept, and we will have you covered with priority scheduling and ongoing care. We will see you when you are ready for your for safe clean drinking water “water treatment “ or your annual water heater flush.

www.murrayserviceco.com
(830) 280-1560
Dave Below
Dave Below 2025.12.31
     
The owner Josh is super helpful and customer first. They gave a no BS quote unlike another company who made it seem like I was at a car dealership negotiating. Got the tankless water heater installed along with a water softener. Josh and joseph came to the house quick and knocked it out in a work day. Always good to support a family owned local business.
Reply from Murray Services 2026.01.01
Mr. Below, thank you for the 5-star review and for trusting Murray Service Company here in Boerne with your super high efficiency tankless water heater and professional grade water softener install.

I’m glad you felt the difference right away. We work hard to keep it straightforward and no BS, because homeowners shouldn’t feel like they’re negotiating at a dealership just to get honest answers. Our goal is simple: give you a clear quote, show up fast, and do the job the right way the first time.

From the first call to the final walkthrough, our customer service department is a big part of what makes that happen. They stay on top of scheduling, follow-ups, and communication so you’re never left wondering what’s next. We believe homeowners deserve fast answers, clear expectations, and real support, not runarounds.

It was a pleasure getting you taken care of in a single work day. That A.O. Smith tankless paired with your softener is a great setup for Texas Hill Country hard water, and it should serve you well for years.

As the owner, I also want people to know you’re not just hiring a company, you’re hiring experience and accountability. I’m a 5th generation master plumber, and our name is on every job we do. We take that seriously, and we treat every home the way we’d want our own treated.

We’re local, but we’re not small. You get the care and personal attention of a local, family-owned company, backed by the systems, training, and support team it takes to deliver a smooth experience from start to finish.

Thank you again for supporting a local, family-owned business. We’re also proud to support our first responders, and we truly appreciate everything they do for our community.

For anyone reading this, Murray Service Company has been featured in Fair Oaks Magazine, we are members of the Boerne Chamber of Commerce, and we maintain an A+ BBB rating.

And if you ever need anything else, we’re here for more than just tankless and softeners. We offer full-service plumbing, water treatment, and septic services, with A/C services coming soon.

If you ever need anything down the road, you have our number. (830) 280-1560

-Joshua Murray
www.murrayserviceco.com

Murray Service Company (Boerne, TX)
Perry Bush
Perry Bush 2025.12.22
     
Best plumbing service I have EVER delt with. Always puts customers welfare first.
Reply from Murray Services 2025.12.23
Mr. Bush, thank you for the kind 5-star review and for trusting Murray Service Company. Customers like you are exactly what’s made us a Google & NextDoor 5-star local plumber in Boerne. We’re glad we could help with your leak detection, and we always follow up with a hydrostatic slab test for your underslab sewer so you have documentation if insurance ever needs it. We love serving the Boerne, TX community, we never cut corners, and we always go the extra mile. If you have friends and family who need a trusted plumber in Boerne, please send them our way, especially if they want the savings you enjoy on our maintenance plan.

Owner, Joshua Murray
Kolby Turpin
Kolby Turpin 2025.12.06
     
Great service as always!
Reply from Murray Services 2025.12.06
Thank you for the 5 stars! We’re grateful for your trust and glad the service has been consistently excellent. If you ever have friends or family who need a trustworthy plumbing company, we’d be honored to take care of them too.
Murray Service Company
www.murrayserviceco.com
Gene Garcia
Gene Garcia 2025.12.04
     
Murray Service Company-plumbing. Josh the service tech was very knowledgeable and professional. He explained the process from start to finish. Their billing/finance representative - Falicia was also great to work with. Hassle free and I would recommend them for your plumbing services. Thank you!
Reply from Murray Services 2025.12.06
Thank you so much for your thoughtful review. We're glad to hear that Josh provided knowledgeable and professional plumbing service and walked you through the process from start to finish. Our billing and finance representative, Felicia, will be happy to know she helped make everything hassle free.

We appreciate the opportunity to install your new water line in Fair Oaks and we're grateful for your recommendation. Murray Service Company is committed to delivering reliable, high quality plumbing services for our Fair Oaks customers and the surrounding communities. If you ever need help with future plumbing repairs, water line issues or home maintenance, we're always here to help.

Thank you again for choosing Murray Service Company-Plumbing Department.
Ron M.
Ron M. 2025.12.04
     
Trustindex Verified
I'm extremely disappointed with this company's customer service after my installation. Prior to installation and before they received payment; the service was outstanding. They communicated with me daily and installed my new water softener without issue. However, the new unit was installed several inches forward from where the old one was placed, and it now blocks my ability to work on my workbench. I contacted the company, explained the situation, and asked if they could simply come back to correct their mistake. I even sent a photo showing exactly why it needed to be moved. I had always dealt with "Joshua", who is the manager and he was easy to talk to and seemed to get things done. I received the follow up call from "Joe", who Instead of taking responsibility, told me it would take three weeks for someone to come out and I would be charged $199 an hour for them to fix their own error. Rather than acknowledging an obvious oversight, they chose to shift blame and offer excuses. I requested a supervisor call me, and I have yet to receive any follow-up. Good companies stand behind their work; this one clearly does not. Their lack of professionalism, poor communication, and refusal to make things right is a stark contrast to the customer service I received before payment. I will not be using their services again, and I strongly recommend others look elsewhere for a company that values its customers and takes pride in doing the job correctly.
MONICA MORENO
MONICA MORENO 2025.11.21
     
Very satisfied great customer service and explained everything very well
Reply from Murray Services 2025.11.22
We appreciate the five-star review for Murray Service Company of Boerne Ms. Moreno. We're happy that our licensed plumber Joe could get your RHEEM water heater up and running without needing to replace it. MSC has been servicing Kerrville and the Texas Hill Country for years. So, we know when it comes to plumbing or water treatment it can feel like you don't have many options. Please, feel free to contact us anytime.
(830) 280-1560 or visit Murray Service at www.murrayserviceco.com
Louis Alvarado
Louis Alvarado 2025.11.05
     
My experience with your company and your technician were amazing! I could not recommend you guys anymore. Fast, courteous, and fixed my problem.
Reply from Murray Services 2025.11.20
We appreciate you taking the time to send Murray Service Company of Boerne a 5-Star review. If you have any other plumbing or water treatment needs. We are only one call away. Have a great day, and again. Thank you for the five-star review.
- Owner | Joshua Murray | Murray Service Company | Plumbing - Septic - Tunneling and Drain Repairs
robert boyd
robert boyd 2025.11.01
     
I had Halo 5 water filtration system installed at my house. Murray did an excellent job with the installation!
Reply from Murray Services 2024.11.24
Thank you, Robert, for your wonderful feedback! We're glad Murray was able to assist you quickly and that you're satisfied with your new water heater. Your recommendation means a lot to us!
Kelly Moore
Kelly Moore 2025.10.29
     
It’s nice to find a local honest company. Thank you Murray Plumbing
Reply from Murray Services 2025.11.06
Thank you so much for your kind words, Kelly! We're thrilled to hear you had a great experience with Murray Service Company of Boerne. Your trust in our local team means a lot to us!
Marlin McGuire
Marlin McGuire 2025.10.20
     
Joseph Gomez did a great job of analyzing and resolving the issue we had with a Rheem water tank. Since it was covered under warranty, there was no charge.
Reply from Murray Services 2025.10.21
Thank you, Marlin, for your kind words! We're glad to hear that Joseph was able to help with your Rheem water tank issue and that everything went smoothly. We really appreciate your feedback and thank you for the five star review. We will be happy to pass that along to Joseph in the morning.
-Owner
Joshua Murray | Murray Service Company | Plumbing Service | Water Treatment | Septic | Boerne, Tx
Dennis Jerome
Dennis Jerome 2025.10.11
     
My technician was Joseph Gomez. His professionalism was impeccable. And when like many mechanical situations things did not go according to plan his persistence and tenacity were fantastic. He went out of his way to make sure that parts were procured immediately and would not stop until the problem was solved. As a quadriplegic wheelchair bound the service he provided was critical. Thank you Marie services once again. Dennis Jerome
Reply from Murray Services 2025.10.11
Thank you, Dennis, for taking the time out of your day to share such a thoughtful five-star review about your experience with our certified water heater specialist Joseph Gomez.

We’re so glad to hear how professional Joseph was while diagnosing your hot water heater in Kerrville, TX, where we know the water is extremely hard to begin with. At Murray Service Company, we take great pride in providing honest, high-quality plumbing services backed by integrity and skill.

As a certified provider for A. O. Smith water heaters, a lot is expected from us — and we welcome that. We take the time to train our team to not only meet those standards but to beat them, every single day.

We truly believe that customer service and quality workmanship go hand-in-hand, and it means the world when someone takes the time to recognize that. Finding dedicated technicians who care deeply about their work isn’t easy — but Joseph represents exactly what Murray Service Company stands for: hard work, integrity, and professionalism.

Your feedback motivates our entire team to keep raising the bar for plumbing, water treatment, and septic service. From Boerne to Kerrville and throughout the Texas Hill Country.

Thank you again, Dennis, for your kind words. If you ever need help with a Tankless Water Heater upgrade, water treatment systems, or any plumbing work, we’re always here to help — one customer at a time, with honesty, care, and pride.

— The Team at Murray Service Company
- Owner: Joshua Murray MP#43612 WSPS-24
Sherri Albert
Sherri Albert 2025.09.25
     
Josh came out, checked our water, and gave a very detailed explanation of their price quotes for a new R.O. system for our house. Very professional.
Reply from Murray Services 2025.09.26
Thank you, Sherri, for your wonderful feedback! We're glad to hear that Josh provided you with a detailed explanation and showcased professionalism. We appreciate your support! -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
CHARLES SPENCER
CHARLES SPENCER 2025.09.19
     
Always great service and communication
Reply from Murray Services 2025.09.21
Thank you, Charles, for your kind words about our service and communication; we truly appreciate your feedback and support! -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
Alan Serpa
Alan Serpa 2025.09.05
     
Josh and his team were truly amazing, experts and I would highly recommend his plumbing services. We also upgraded our whole house with his system and the water is perfect.
Reply from Murray Services 2025.09.06
Thank you, Alan! We're grateful for your kind words and glad to hear that you’re enjoying the upgraded system and perfect water. -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
Greg Franz
Greg Franz 2025.08.30
     
Knowledgeable of best applications of their products to provide best value and longer service life.
Reply from Murray Services 2025.08.31
Thank you, Greg, for recognizing our knowledge and commitment to providing great value and longevity in our products; we truly appreciate your feedback! -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
Luke Lussier
Luke Lussier 2025.08.27
     
Very professional and pleasant - you pretty quickly get a sense of their passion for their work and for the people they are helping
Reply from Murray Services 2025.08.28
Thank you, Luke, for your kind words; it's wonderful to hear that our passion and professionalism made a positive impression on you. -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
Beatrice Moreno
Beatrice Moreno 2025.08.26
     
Professional and truly caring business!! Definitely 5 stars all around! You can’t go wrong trusting and hiring!
Reply from Murray Services 2025.08.27
Thank you, Beatrice! We truly appreciate your kind words and support for our caring team. Your trust means the world to us! -Owner Joshua Murray
Murray Service Company | Plumbing and Water Solutions
Proudly Serving Boerne & The Texas Hill Country
Debbie P. Phrampus
Debbie P. Phrampus 2025.08.21
     
Where to start !!! If I would have had 10 Start it wouldn’t have been enough. From their professionalism to their promptness to Felicia in the office and of course without saying Josh yall have been nothing more than God sent. I Thank y’all every single day for all yall’s help and everything that yall did to help us thank you again guys. I love y’all. I appreciate y’all. And may All Mighty God keep Blessing your company !!!!
Reply from Murray Services 2024.09.24
Debbie, your kind words mean the world to us! We're grateful for your appreciation and support. Thank you for trusting us with your plumbing and water treatment needs, and we're here for you anytime! Thank you for your five-star review of Murray Service Company.

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