Verified Company
This was my very first order with Multiverse Beans, and wow what an incredible experience from start to finish! Shipping to Canada was fast and super discreet, and everything arrived in perfect condition, still sealed in the original breeder packs. The selection is top-notch, and it’s clear Paul and the team really care about quality and their customers.
I had one pack where the seeds unfortunately didn’t germinate. I just mentioned it casually in an email, and without any hassle at all, they immediately hooked me up with generous store credit to make it right. No questions, no runaround just genuine, standout customer service.
It’s rare to find a seed bank that’s this trustworthy, supportive, and truly has heart for the community. I’m already planning my next order and can’t recommend Multiverse Beans enough. You guys are awesome. Thank you!
Highly recommend!
Reply from Multiverse Beans
2026.02.02
Hey Jean. Thank you so much for the amazing and detailed feedback, we’re thrilled your first experience was smooth, that we could make things right with the germination issue, and we truly appreciate your trust and support; we look forward to serving you again and can’t wait for your next order!
Excellent selection. Wonderful customer service. And the multiverse genetics are fire. When I say she's fast, she's fast.Cut her down at exactly sixty one days. Frosty and skunky. Ten out of ten. Can't wait to try the smoke.
Reply from Multiverse Beans
2025.04.11
Hey Stephen,
Really appreciate that! We’re proud of our genetics and always here to help, thanks for the support!
Really appreciate that! We’re proud of our genetics and always here to help, thanks for the support!
Thought they were quick shipping thought they made it right but since then tired popping 9 different seeds no luck at all would not germinate .majority of the seeds are white and pop into pieces with very little pressure also what are the dried shrivelled up things in with the seeds that they are says are seeds also got a couple packs that had multiverse name and a little white atlas sticker on their I contacted atlas seed company and they said there seeds would never come like that that they would come in there original package. Feel like I got ripped off 3 orders later when I was trying to stock up by nov 23
Reply from Multiverse Beans
2026.01.31
Adam,
My name is Paul and I’m the owner here. I saw your review/email and I’m really sorry for the experience you’ve had with us. That’s not the standard we hold ourselves to.
Thank you for taking the time to share what happened instead of just disappearing. I want to personally fix this so you don’t feel like you got ripped off.
To get this resolved quickly, can you please email us:
Photos of the seeds you’re having issues with
The strain names / packs that didn’t germinate or didn’t look right
A screenshot of the email you received from Atlas so I can address this with them directly. The owners know that we co-brand and repackage their seeds and give us their blessing.
You are right, it's absolutely ridiculous that your order got shorted and you received white seeds.
I will correct this immediately with my team.
I'd love to have some photos to show them so I can coach them.
Here’s what I’d like to do for you:
Replace any packs that failed to germinate or looked off. We have our 100% gemination guarantee for a reason.
Plus add extra seeds on us for the hassle.
You can reply directly to this email with the info and photos.
Once I have that, I’ll get your replacement order queued right away.
I appreciate you giving us the chance to make this right.
My name is Paul and I’m the owner here. I saw your review/email and I’m really sorry for the experience you’ve had with us. That’s not the standard we hold ourselves to.
Thank you for taking the time to share what happened instead of just disappearing. I want to personally fix this so you don’t feel like you got ripped off.
To get this resolved quickly, can you please email us:
Photos of the seeds you’re having issues with
The strain names / packs that didn’t germinate or didn’t look right
A screenshot of the email you received from Atlas so I can address this with them directly. The owners know that we co-brand and repackage their seeds and give us their blessing.
You are right, it's absolutely ridiculous that your order got shorted and you received white seeds.
I will correct this immediately with my team.
I'd love to have some photos to show them so I can coach them.
Here’s what I’d like to do for you:
Replace any packs that failed to germinate or looked off. We have our 100% gemination guarantee for a reason.
Plus add extra seeds on us for the hassle.
You can reply directly to this email with the info and photos.
Once I have that, I’ll get your replacement order queued right away.
I appreciate you giving us the chance to make this right.
Great customer service. Had an oopsie on an order and they fixed it in no time with no hassle. Very professional and friendly.
Reply from Multiverse Beans
2026.02.02
Hello Tyler, Thank you for sharing your experience, we’re glad we could fix the issue quickly and look forward to serving you again!
Had to correct an order and customer service reached out right away. I’m talking about I got a response back within a few hours. I appreciated that. Nice to know there’s not just bot on the other end.
Reply from Multiverse Beans
2026.02.02
Hello Johnathan, Thank you for the kind words, we’re glad you appreciated the quick, personal response and look forward to serving you again!
Very good customer service
These guys stand by there seeds I had a cpl no germnating
They didn't give me a hard time how I germanted my seeds Michigan seed club gave me a hard time cause I use a heat matt ,lol most do but they sent me 3 Xtra I was happy
Reply from Multiverse Beans
2025.06.18
Hi, can you please shoot us an email at support@multiversebeans.com, we'll get you taken care of ASAP.
