MPW Group Reviews

Good afternoon James.

So sorry to hear of your experience with this plumbing company but it was not Mpw Group Ltd.

1. i have no records of yourself on our datebase, please provide me with a possible alternative name if you think this has been used instead of yourself.

2. Under no circumstances would Mpw ever attend a property without giving our hourly fee pricing structure.

3. All of Mpw employees are DBS checked and have great customer relationship skills and what you have stated would never happen.

Again i am sorry to read your story to which clearly caused you severe stress, but i would like to ask you to find the correct company to who you had visit, i must say by reading your story your were extremely kind to give 2* review, this is a 1* minimum.

This 2* review is either a genuine mistake on company ID or a Hoax review.

If you would like to discuss further this situation further please feel free to contact my office on 01179391421.

Regards

Team Mpw

Good morning Kane.

Thank you for the great review, and glad we were able to assist quickly and resolve your issue.

Thank you again.

Team Mpw

Hi James.

Thank you so much for taking the time to leave a great review on your experience with Mpw.

You know where we are should you need a plumber or heating/air con engineer in the future.

Regards

Team Mpw

Good evening Ben.

Firstly, thank you for your feedback and your dissatisfaction in our services, where do i start?

Being a Bristol based company and you being located over 40miles away we attended to carry out repairs to your faulty toilet, when my engineer arrived he found the fault and discussed with you that parts were needed, it was explained to you that parts were required and that we would source and come back to you with a cost and that this visit would be FOC as a goodwill gesture as we were not there long (Exc time travelled) but this is the type of service we provide at Mpw.

You were contacted several hours later with a costing to which you agreed, this has been clearly stated in your above message, materials were ordered and we had to wait sometime for delivery, even though you chased me about when the parts would arrive, i discussed that as soon as the parts were in stock that i would send an engineer immediately to fix your toilet, once again with the great service Mpw provides are promise was once again delivered.

Now after 4 days of an overdue invoice for the agreed amount you decide that this is too much and you will not pay, the invoice for the sum of £259 and pennies, you think is unfair and want to pay £160.00, the amount of wasted admin time you have taken from my office team today is completely unacceptable and as you have made it very clear in email communication that the outstanding invoice full amount will not be paid.

It’s a shame that every now and then we end up providing are great services to such a person, the damage you create to small buisnesses is something you will clearly never understand.

My response to this will be to make sure what ever legal cost i have to spend i will to recover monies owed to Mpw Group.

I will also be making sure that all my connections with in the construction industry is aware of your behaviour and to give a wide birth.

Mpw Group is a company with a long list of great reviews and consistently go out of are way to support all existing & new customers, its just a shame people like yourself exist.

Good afternoon Nick.

Thank you so much for taking the time to leave a honest review on your experience with Mpw Group, glad we were able to identify where the source of the main issue.

You know where we are if you ever need a plumber or heating engineer in the future.

Regards

Team Mpw

Good morning Alex

Thank you so much for leaving a 5* review, always great to hear we provide a great service and respond quickly to peoples urgent requirements.

You know where we are if needed again.

Regards

Team Mpw

Hi Sam

thank you for your feedback, as a business its our duty to make sure we remain competitive with all other reputable plumbing & heating companies.

Perhaps your looking for an odd-job man instead of a professional company, apologies you couldn't afford our services on this occasion.

Regards

Team Mpw

Good morning Mary.

Thank you for the great review, we always aim to please b ut accept we won't please everyone, great to know our services have been appreciated by yourself and you know where we are if needed in the future.

Regards

Team Mpw

Good evening Charles.

Firstly, I would like to take this opportunity to apologise that you feel the service you received was unsatisfactory. At MPW, we work extremely hard to provide a high standard of service for all customers, both new and returning.

While we never wish to receive a one-star review, we do appreciate all feedback as it allows us the opportunity to review our processes and continue improving.

On this occasion, I have reviewed the engineer’s job sheet and the photographs taken during the visit.

Based on this information, I agree with the team’s diagnosis that the cause of the leak is due to the lack of grout, which is clearly visible. The costs were explained prior to attendance, and it was confirmed that you were happy to proceed.

It was also communicated that if the issue was found to be related to grout or silicone replacement, you would need to contact a company that specialises in those works.

We fully appreciate your frustration; however, we believe that all communication regarding the visit, the potential outcome, and the associated costs was made clear before MPW attended, and the cause of the leak was visibly identifiable. Kind regards. Team Mpw

Good Morning James

Thank you for taking the time to leave a honest review on your experience with Mpw and my engineer Nick, I will make sure I pass this feed back on to nick.

Thank you again and you now have are details should you need and help with plumbing & heating issues in the future.

Regards

Team Mpw

Good Morning Martyn.

Thank you for leaving a review on your experience with Mpw.

Regards

Team Mpw

Good morning Jonquil.

Thank you so much for taking the time to leave a honest review on your experience with Mpw.

I will make sure to pass this feed back on to James.

You know where we are if needed in the future for any plumbing or heating issues.

Regards

Team Mpw

Hi Alexandra

Thank you so much for your review on your experience with Mpw team.

You know where we are if needed.

Regards

Team Mpw

Hi Sam

Your name does not come up on our system as any works being carried out for you, I would like to look into this further if this is the case but with out any further information i.e address of the property we attended etc I will say this review is not relevant to Mpw.

Please feel free to email me the details on info@mpwgroup.co.uk.