Verified Company
Fantastic product and company.
Fantastic product. Very professional company. Communication was precise and swift. Packaging was excellent. Would definitely use again and highly recommend.
Date of experience: 02 April, 2026
Date of experience: 02 April, 2026
Reply from Moose 3D®
2026.04.02
I'm truly delighted to hear about your positive experience! I'm glad the product and service met your expectations perfectly. If you ever require assistance with a cat flap cover or anything else, don't hesitate to reach out. Thank you for the recommendation!
Max
Max
Excellent product to block an out of use cat flap. Highly recommend. A++
Reply from Moose 3D®
Thank you, Caroline, for your lovely review. I’m really pleased to hear the cat flap cover is working well for you and doing exactly what you needed it to do. I really appreciate your support and recommendation.
If you ever need anything else, just let me know.
If you ever need anything else, just let me know.
Great product
Great communication and updates and product fits perfectly.
Date of experience: 16 March, 2026
Date of experience: 16 March, 2026
Reply from Moose 3D®
2026.03.25
I'm happy to hear that the product works perfectly for you and that the communication met your expectations! It's rewarding to know the effort translates into great experiences. 😊
Max
Max
Excellent design and quality
The cat flap cover is well-designed, sturdy, and fits perfectly. It has been a fantastic addition, providing both convenience and style. Installation was simple, and the quality exceeded expectations. Highly recommend!
Date of experience: 14 March, 2026
Date of experience: 14 March, 2026
Reply from Moose 3D®
2026.03.25
Thank you for sharing your experience! I'm thrilled you found the cat flap cover's design and quality impressive. Simplistic installation and perfect fit are always a plus—I'm glad it delivered on all fronts. Enjoy the convenience and style it brings! 😊
Max
Max
Very quick turnaround 5 stars
Just ordered the cover for our cat flap turned up very swiftly went for the gripper option I do agree with Sofia the screw caps come of when you take of the cover but it’s fits perfectly thank you max the cover will definitely keep the draught out on the cold nights in the future
Date of experience: 21 March, 2026
Date of experience: 21 March, 2026
Reply from Moose 3D®
2026.03.21
I'm truly happy to hear the cover arrived quickly and you're pleased with the gripper option! Thanks for sharing your thoughtful feedback—I'm glad it's helping keep those cold draughts at bay.😊 If there's anything more I can assist with, don't hesitate to reach out.
Max
Max
Our cat flap fits perfectly and looks fab. I was really happy with ordering and delivery as I was kept informed at each stage. Would thoroughly recommend.
Reply from Moose 3D®
2026.03.17
I'm thrilled to hear you love your cat flap cover and had a great ordering experience! Thank you for recommending it—your feedback means a lot to me. If you ever need anything else, feel free to reach out. 😊
Max
Max
Exceptional service and easy ordering
Placing an order was incredibly straightforward, and the customer support was fantastic with prompt replies to my email inquiries. The entire experience was smooth and hassle-free!
Date of experience: 04 March, 2026
Date of experience: 04 March, 2026
Reply from Moose 3D®
2026.03.13
Thank you so much for your kind words! I'm pleased to hear that placing your order was straightforward and that your inquiries were promptly addressed. Ensuring a hassle-free experience for you truly means a lot to me! If you need anything else, I'm here to assist.
Max
Max
Great service exactly as wanted with no problems, great communication and very helpful!
Reply from Moose 3D®
I'm glad to hear that you found the service satisfactory and communication helpful! It's a pleasure assisting you, and your feedback means a lot. Feel free to reach out if there's anything else you'd like to discuss. Have a wonderful day!
Max
Max
My cat flap is not the one that Moose 3D makes covers for but the sizings were not too far off, so I took the risk. I am glad I did. With a bit of tweaking with some draught excluder it is now a perfect fit. Kitchen now a lot warmer. Customer service was very good when I called to discuss and product is good quality. Would recommend.
Reply from Moose 3D®
I'm delighted to hear you're satisfied with the cat flap cover and that you could customize it to fit perfectly! Thank you for your kind recommendation and feedback. It’s great to know the kitchen is cozier now. I’m here anytime you need assistance. Best wishes, Max.
What a fantastic product thank you very much it's a perfect fit over my cat flap and deters my little kitty from wanting to go out
Highly recommended
Reply from Moose 3D®
It’s really great to hear that the cat flap cover is a perfect fit and works well for your kitty. Your recommendation means alot. Thank you for sharing! Max
Am delighted with my cat flap cover. It’s perfect and Moose 3D were a pleasure to deal with.
Reply from Moose 3D®
I'm so glad to hear you are delighted with your cat flap cover! It’s always wonderful when something works out perfectly. Thank you for the kind words, and I appreciate you sharing your experience! Best wishes, Max
Great product and service
It fits, looks great and should stop the draughts from the flap when its locked for the night. Very pleased from a quick response to my query through ordering, delivery and fitting. So happy with it!
Date of experience: 14 February, 2026
Date of experience: 14 February, 2026
Reply from Moose 3D®
2026.02.14
Thank you so much for your kind review, Stan — it really means a lot to me.
I’m really pleased to hear that the cat flap cover looks great and is helping to stop the draughts. I always aim to provide quick, helpful support from the first enquiry through to delivery and fitting, so it’s wonderful to know you’re happy with the whole experience.
If you ever need anything else in the future, I’ll be more than happy to help.
Max
Moose 3D®
I’m really pleased to hear that the cat flap cover looks great and is helping to stop the draughts. I always aim to provide quick, helpful support from the first enquiry through to delivery and fitting, so it’s wonderful to know you’re happy with the whole experience.
If you ever need anything else in the future, I’ll be more than happy to help.
Max
Moose 3D®
Quick and efficient support
The instructions for the fixing methods were a bit unclear at first, but after reaching out via email, everything was quickly resolved. The responsiveness and support were excellent, and the issue was handled professionally and efficiently. Overall, a great experience!
Date of experience: 14 February, 2026
Date of experience: 14 February, 2026
Reply from Moose 3D®
2026.02.14
I'm so glad to hear that my assistance made everything clear and resolved quickly. Your satisfaction with the process truly means a lot to me. If you have any further questions about the cat flap cover or anything else, feel free to reach out anytime.
Max
Max
Great product. Works perfectly. It's great to see a small business identify a problem, find a solution and market it to the public. Well done all!
Reply from Moose 3D®
Thank you for such kind words! I'm truly thrilled that you're happy with the product. Your support and feedback mean a lot to me as I strive to offer helpful solutions. Have a great day!
Max
Max
Poor service no product
Very poor attitude and terrible customer service,refusing service and baned for asking a question and saying i didn’t appreciate the attitude I got in response
Date of experience: 05 February, 2026
Date of experience: 05 February, 2026
Reply from Moose 3D®
2026.02.06
Hi John,
Your order was for a custom made-to-order item, and the product page clearly states the typical production time of 3–5 working days before dispatch directly beneath the Add to Basket button.
While customers are always welcome to ask questions, Moose 3D does not tolerate rude or confrontational communication. Following our correspondence, I made the decision not to proceed with the order. The order was cancelled and fully refunded promptly, so you were not left out of pocket.
We believe this was the fairest and most appropriate outcome for both parties, and we wish you the best in finding a supplier that better matches your expectations.
Kind regards,
Max
Moose 3D
Your order was for a custom made-to-order item, and the product page clearly states the typical production time of 3–5 working days before dispatch directly beneath the Add to Basket button.
While customers are always welcome to ask questions, Moose 3D does not tolerate rude or confrontational communication. Following our correspondence, I made the decision not to proceed with the order. The order was cancelled and fully refunded promptly, so you were not left out of pocket.
We believe this was the fairest and most appropriate outcome for both parties, and we wish you the best in finding a supplier that better matches your expectations.
Kind regards,
Max
Moose 3D