Got 4 local quotes for encapsulating the crawl space of our home. This was a no-brainer, Moisture Loc was heads and tails above all others. Dan Richert was extremely professional, clear and to the point, no up sale, and answered all questions. Everyone involved including Rich Goldman and Brandon Cook were also extremely professional, knowledgeable, and very responsive. Everything was on time. And thanks Ryan (office person) for being there and answering the phone! (seems to be a lost art these days). Highly recommend these folks!
No communication or customer service
There is a lack of communication and no customer service. Dan came out to provide an estimate and have not been able to get in contact with him for over 8 days now. Left multiple voicemails with no response. I called the main office and they keep saying they will reach back out, but have not.
Date of experience: 25 February, 2026
I am a realtor working on behalf of my buyer client to source quotes for repairs. Carlos has been extremely responsive and knowledgeable about his scope of work. I appreciate his honesty in not trying to upsell me on a sump pump because I recieved quotes from multiple crawlspace companies and called to inquire further about this. He was transparent from the beginning and explained why it was not necessary for this particular property, even before I had the chance to ask him. Thank you for your efforts to earn my business. I appreciate you putting the customers needs before your own pocket and look forward to doing continued business with you!
Honesty is the best policy! We will only ever recommend solutions you need. Appreciate you putting your trust in Moisture Loc and look forward to assisting you and your clients in the future!
Had a great experience with Moisture Lock. They installed Helical Piers and re-encapsulated my crawlspace. Jerry was an absolute powerhouse for installing the piers. His knowledge and skills are off the chart. The crawlspace work was great as well - Moisture Lock came in a fixed a botched job that was done by Carolina Crawlspace Pros who are now out of business. Everything is in good order now and these guys did a really great job.
We appreciate the kind words and your business, thank you!
Martha Page2025.10.16
Earlier this year I heard those words that no one wants to hear about their 7 year old house. “Your stairs are sinking “ I noticed the cracks but believed it was normal settling. Joe with Mint Engineers came out and introduced me to some unfamiliar words. Helical Piers and Angle Irons. In hunting for just the right company to help I chose Moisture Loc. Dan was always available to answer all my questions and REPEATED phone calls. Jerry did an amazing job placing the piers and worked extremely hard to make them as invisible as possible, letting me know he was treated my house as he would his own. Next Jeremy who was the brick mason arrived for tuck-pointing mortar and crack repair. A true artist. Even though I knew exactly where the cracks were I could barely find them.
Moisture Loc and their crew were truly amazing. Those stairs will outlive me. I couldn’t be happier with the completed project. Thanks to all for your hard work.
Thank you so much for the kind words, Martha! We are so glad that our team was able to make your foundation strong and stable.
Liza Elliott2025.09.09
(Update: September 9, 2025)
Our updated French drains and gravity drain have been installed by another reputable, hard working team from Moisture Loc. They were very professional, careful to listen to our concerns on our drain field and underground cables, arriving on time, getting the work completed in a timely fashion, making sure that the worksite was cleaned up before they left. Work quality was inspected by James, the supervisor, who is VERY knowledgeable and professional. Another outstanding job completed by Moisture Loc. We couldn’t be happier! Our neighbors are impressed as well.
( January 2025)
Do your research, if you will, but start at Moisture Loc because you will not have to go any further. Moisture Loc is a fabulous company that is made up of people who are conscientious, skilled, hard-working, communicative, and take pride in their work. It is smaller than some, which is what we were looking for, feeling that the work quality would be better than with a larger company. They follow through with their commitments and their schedule is like clockwork. The cost of the work we had done was itemized and clear from the very beginning as well as reasonable. There were no hidden costs.
We have recommended Moisture Loc to two of our friends and would recommend them to anyone that asked. Both friends have gone with encapsulation; one job in progress, one completed. Both are exceptionally happy with the company. Even the county inspector commented on the exceedingly high-quality of the work done at our house.
Our initial contact was Walt, who gave a very detailed diagram with written explanations of the foundation repair that we needed. (We had his recommendations, checked by a building contractor friend of ours, who was in total agreement with him). James was our inspector for the entire project. As promised he was there at both the beginning and after the work had been completed to make sure things had been done correctly. Marlon was the crew foreman who oversaw the work as it was being done. All three men were accessible, extremely professional, and proficient in their areas of expertise..
There were different crews that specialized in the various aspects of the work being done. Everyone was friendly, professional, hard-working, and efficient..
Our floors no longer squeak and sag after the piers were installed, the rooms no longer smell like mold, the house is much warmer (cooler in the warm months) with the new insulation, and the moisture barrier is doing its job of keeping out any dampness. The team left the yard in excellent shape as well. We feel like we have a brand new house!
We are now (August 2025) adding an upgrade to our system, and we are once again using Moisture Loc because we trust them and the work that they do. Carlos was our initial contact this time. He is professional, not at all high pressure, and very thorough. He was clear about the issues that he was addressing as we explored different options and possibilities. He was open to hearing suggestions, and making sure that the best plan was put forward to meet our needs.
Moisture Loc has 0 complaints with the Better Business Bureau. The number of complaints is the number to look at. It has an A+ rating. (Many companies have a A+ rating but with many complaints.) They have been in their family business operations for 37 years. It is an amazing company! Moisture Loc is everything a business should be . . .and more.
Thank you, Liza! We are so glad for another chance to work with you!
Anne Reap2025.09.05
I had a great experience with Carlos. He was professional, thorough, and explained everything clearly in great detail. He provided follow up and was always quick to respond to communications. A great experience!
Everyone I worked with at MoistureLoc was amazing. Carlos came out and explained the whole process. He was very detailed and professional. He provided a rendering and details on all the steps / products. Greg kept me up to date on when the team would be arriving. He even worked around my schedule. James kept us up to date on the progress and his team did a great job preforming the work. Everything was done with care. We can tell a HUGE difference in our house. The humidity went from 90% to 55% (or less) in our house. Having our crawlspace encapsulated has been living changing.
We are so glad you love your crawlspace! Thanks for the kind words!
Kristen Conway2025.07.23
We have used Moisture Lock for 2 homes and they are amazing! Sealing with them was literally the best decision we ever made. They are fast, efficient and responsive. It prevents moisture, stopped mold and helped us protect our home against small leaks. Be proactive, use Moisture Lock to protect your home!
Thank you, Kristen! We appreciate your repeat business!
Josh Lewer2025.07.22
Amazing work on encapsulating our crawlspace. Tight turn around before July 4th holiday. Very please with the high quality work from the moisture loc team. Everyone was friendly and professional. Thanks Carlos and James!
We had a truly outstanding and flawless experience with Moisture Loc! We worked with Carlos Juez who explained everything well, was very easy to reach, and worked with us to optimize the plan and the cost. The project manager was James Hageman, also a pleasure to work with. Giovani was the head of the crew, including three of his assistants. They did exactly what we were told they would do, and the final product was immaculate. Carlos and I crawled on our hands and knees to inspect the finished work and it was all done perfectly. I would unconditionally recommend them and will definitely use them for any future needs.
What a refreshing experience to have everything the salesman promised to come true 100%. Carlos Juez spent the time to educate us on crawl space encapsulation, what is needed in our home vs what a neighbor might need, explained the entire process, what to expect and answered all the questions we had. The photo documentation and report he completed was very detailed and thorough. He is definitely knowledgeable on crawlspaces. Highly recommend. The installation crew was excellent, definite attention to detail. If we ever move, I know who to call for our next crawl encapsulation!
Thank you so much, Carrie! We hope you enjoy your encapsulated crawl space!
Jessica Wynne Vogel2025.06.16
Quick response
Time. Great communication. Fantastic service. Saved a real estate transaction & and saved clients money compared to other companies. Will recommend!
Had my crawlspace encapsulated previously by another company but their service eroded to the point that I feared the system was no longer working. A free inspection from the Moisture Loc team confirmed the dehumidifier had failed and that several other aspects of the 10 year old job were done poorly or were no longer code compliant.
Moisture Loc made a sensible proposal that will greatly improve the efficacy of the previous work that was done, explained it to me thoroughly and despite a few challenges with the tightness of my crawl space, delivered on time and on price. Pictures were provided that confirmed the completed work. Everything was cleaned up as if they were never there and James was very attentive to my questions.
Bring on the rain!!
Carlos was incredibly helpful throughout the entire process and his team remedied my crawl space issues. Can’t recommend him, Greg, and Moisture Loc enough.
Moisture Loc did an excellent job on repairing many issues I had going on in my crawl space. They were all around excellent to deal with from start to finish.
Verified Company
