Verified Company
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I was recommended to this facility by a friend. I was hesitant at first, but I decided to give it a chance. My first experience was actually great—I met with a Psychiatric-Mental Health Nurse Practitioner who I really connected with. We vibed well, I felt heard, and I genuinely thought I found the right fit.
In between appointments, I had a telehealth session with a therapist. This is where things took a turn. It was very obvious she was at a salon or some type of personal setting and not in a private environment. Her background wasn’t blurred, and the setting didn’t feel appropriate or professional. I even offered to reschedule, but she reassured me she wasn’t in public and was just having issues getting her phone set up. At that point I probably should have moved on, but I decided to give the facility another chance.
Later, I was moved to a new Psychiatric-Mental Health Nurse Practitioner because the first one left the office. I began liking the new provider and was being monitored while starting new medications. Unfortunately, the side effects hit over a weekend, and there is no emergency or after-hours contact to get even brief guidance. I understand that might be their policy, but it left me anxious with no support during a medication adjustment.
After that, things went downhill. The first telehealth appointment was missed due to a family emergency, and I completely understood. The second appointment was also missed, but when I called (while the office was still open), I was squeezed in late—again with an emergency explanation. I tried to be understanding because things happen.
But the third missed appointment is where it broke down for me. This time I received no call, no text, no explanation—and days later, I still haven’t heard anything. Meanwhile, I’m in the middle of dealing with medication issues and depending on this provider to monitor me. When you’re trusting someone with your psychiatric care, communication is everything. At the very least, someone should have reached out to cancel, reschedule, or explain.
Unfortunately, this has been the last straw. I’m very disappointed with how the past month has gone. It’s discouraging to feel like the one who ends up with the negative experience when I came in hopeful and ready to trust their care. I will be seeking help elsewhere.
To be fair, the facility is clean, and the front desk staff are always kind. But I can’t keep dealing with repeated missed appointments, unclear communication, and feeling unsupported while going through medication changes. I need a provider and a facility that I can depend on.
Also, I did not name any names because this should be a learning experience for the facility, not an attack on any individual.
