The doctors are great but that staff are like high schoolers who are bullies and could care less for your health. They don’t care about your medication, they don’t care about your health, they don’t care about anything but to give an attitude like they won. If it wasn’t for the doctor saving my life I would never even communicate with this office no matter what. Shame on this staff.
I love this place and felt absolutely welcomed. I’ve never felt like that before and the doc is amazing!! I’m so sorry yall I just walked out and can’t remember his name, I’m sure u understand!!! But he thoroughly listened and that in itself meant the absolutely world to me, he didn’t talk over me, make me feel small… he treated me like a human and that I can’t thank you enough for. Thank you all so much, I’ll see yall next week!!! The ladies at the front are great too!!!!!
Communication within the office needs improvement. When you work in mental health, you are dealing with people who may already be struggling, overwhelmed, or vulnerable. Clear, consistent and compassionate communication between staff and patients is extremely important.
A mental health practice should be a place where patients feel heard, supported and informed, not left confused or unsure about what is happening with their care. Better communication and follow-through would make a significant difference in the overall patient experience
Horrible experience. I had a telehealth scheduled and the sound on the zoom meeting didn't work. The doctor cut the call, called my cell and the audio on his end was robotic/glitchy. A minute later his office tells me they are having technical issues on their end and that they will reschedule me for another telehealth in 2 weeks when I needed my medication re-filled the day of the appointment. This place refuses to see patients in office and opts for 90% of visits be done telehealth even when their technology for the telehealth visits doesn't even work. Absolutely ridiculous. Wasted my time switching here.
🤷♀️IF I COULD GIVE A ZERO I WOULD🤷♀️
I have been seeing a psychiatrist for over 15+ years, NEVER throughout all that time have I had a provider who refused to move on with her psych evaluation solely based on the medication I have been prescribed prior to seeing her. I told FATIMA over seven times I agree with the change of medication and I understood where she was coming from. FATIMA stated it was against policy to continue me on the medication I am on; she then contradicted herself once I abundantly made it clear she was not listening, processing, or acknowledging ANYTHING I said and I informed her it was best for the apt to end. Once I asked for her supervisors name she smirked at me with an evil shift in her demanor. I was provided with said supervisors name then FATIMA states, "Yeah, maybe we can find a better provider that would be able to prescribe those types of medications."
So what is it?! The policies or your horrible bedside manner mixed with your judgement towards me for having such a wide variety of mental health issues.
I also suffer from PPD and she refused to discuss on this diagnosis. Very disheartening, especially with the Lindsay Clancy case being proven to the world that PDD is a real and serious diagnosis.
Do not water your time or energy.
I am so grateful for my psychiatrist DeAngella! She is the most kindest and welcoming person I’ve ever had in behavioral therapy in 30 years. Wonderful staff at the DH location.
Dr. Ralph is an amazing provider, I’ve seen many and he has one of the best bedside manners I have ever experienced. I leave feeling hopeful. I’ve made progress with him that I haven’t with other providers in my past.
Too bad the reception staff is terrible to deal with. I’ve had multiple issues with the same person. She doesn’t know how to deal with ill people.
My doctor Deangella Simpson has by far been the best doctor I’ve spoke to so far ! She’s very informative and knowledgeable. I have anxiety when I talk to and meet new people but she was welcoming and easy to talk to !
* my experience and opinion *
I was recommended to this facility by a friend. I was hesitant at first, but I decided to give it a chance. My first experience was actually great—I met with a Psychiatric-Mental Health Nurse Practitioner who I really connected with. We vibed well, I felt heard, and I genuinely thought I found the right fit. In between appointments, I had a telehealth session with a therapist. This is where things took a turn. It was very obvious she was at a salon or some type of personal setting and not in a private environment. Her background wasn’t blurred, and the setting didn’t feel appropriate or professional. I even offered to reschedule, but she reassured me she wasn’t in public and was just having issues getting her phone set up. At that point I probably should have moved on, but I decided to give the facility another chance.
Later, I was moved to a new Psychiatric-Mental Health Nurse Practitioner because the first one left the office. I began liking the new provider and was being monitored while starting new medications. Unfortunately, the side effects hit over a weekend, and there is no emergency or after-hours contact to get even brief guidance. I understand that might be their policy, but it left me anxious with no support during a medication adjustment.
After that, things went downhill. The first telehealth appointment was missed due to a family emergency, and I completely understood. The second appointment was also missed, but when I called (while the office was still open), I was squeezed in late—again with an emergency explanation. I tried to be understanding because things happen. But the third missed appointment is where it broke down for me. This time I received no call, no text, no explanation—and days later, I still haven’t heard anything. Meanwhile, I’m in the middle of dealing with medication issues and depending on this provider to monitor me. When you’re trusting someone with your psychiatric care, communication is everything. At the very least, someone should have reached out to cancel, reschedule, or explain. Unfortunately, this has been the last straw. I’m very disappointed with how the past month has gone. It’s discouraging to feel like the one who ends up with the negative experience when I came in hopeful and ready to trust their care. I will be seeking help elsewhere. To be fair, the facility is clean, and the front desk staff are always kind. But I can’t keep dealing with repeated missed appointments, unclear communication, and feeling unsupported while going through medication changes. I need a provider and a facility that I can depend on.
Also, I did not name any names because this should be a learning experience for the facility, not an attack on any individual.
*** Update 1/4/26 no one still has reached back out to me. I’ve made the right decision to seek help elsewhere. Finally got the help I needed and also feel more comfortable with my treatment plan. More organized and confident psychiatrist and therapist. Very saddened how this has turned out. I spoke highly of this place.
** the reviews speak for themselves. Very inconsistent with treatment for individuals.
Yes I may seem bitter. But my health was not taken seriously and very unprofessional handling. I’m very laid back. This was sad to even write.
We’re truly sorry to hear this and understand how frustrating and discouraging this must have felt, especially while managing medication changes.
This is not the level of communication or consistency we strive to provide. Your feedback is taken seriously, and we are reviewing these concerns internally to improve our processes and follow-up.
We wish you the very best in your continued care and are glad to hear you’ve found support elsewhere.
Paige Harris2026.07.29
Modern Psych and wellness is an amazing clinic with a friendly staff! I especially love the psychiatrists. The environment is very welcoming as well!
I’ve had a really great experience with Modern Psych and Wellness. Everyone has been so kind and understanding, and I’ve always felt comfortable and listened to during my appointments. I’m really grateful for the care I’ve received and would definitely recommend them.
I had a great experience with Modern Psych and Wellness. The staff was kind, professional, and made me feel comfortable throughout my visit. I would definitely recommend them to anyone looking for compassionate and quality mental health care.
Check out this place! I had the best experience ever! Fatima was so nice, and was so patient with me. Samira was the sweetest ever and helped me with any questions I had. I highly recommend this place.
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