Modern Auto Service Reviews

Peter Haskell 2026.06.08

     

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Reply from Modern Auto Service 2025.10.20

Thank you, Peter, for the 5-star review! We appreciate you trusting Modern Auto Service with your 2013 Cadillac SRX Performance. It was our pleasure to remove and replace the radio control panel multi-display assembly and get everything working like new again. We’re glad to have earned your confidence and look forward to helping you with future maintenance or repairs!

— The Modern Auto Service Team-CB

Jerry Worbs 2026.06.06

     

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Reply from Modern Auto Service 2026.06.08

Thank you for taking the time to leave us a review, Jerry! We appreciate your business and look forward to serving you again soon.

Amber K 2026.06.03

     

Modern Auto offers the best customer service!! They know what they’re doing and they don’t price gouge their customers.

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Reply from Modern Auto Service 2026.06.08

Thank you so much for taking the time to leave this wonderful review, Amber! We truly appreciate your kind words and are thrilled that you had such a positive experience with our team. We look forward to serving you again in the future!

Barry Carlman 2026.05.31

     

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Reply from Modern Auto Service 2026.06.01

Thank you for taking the time to leave us a review, Barry! We appreciate your business and look forward to serving you again soon.

Troy Knapp 2026.05.30

     

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Reply from Modern Auto Service 2026.06.01

Thank you for the kind review! We appreciate the opportunity to serve you and are glad you had a great experience with our team. Thanks for trusting Modern Auto Service—we look forward to seeing you next time!

Troy Knapp 2026.05.30

     

Once AGAIN everyone was great to work with for my truck repair.

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Reply from Modern Auto Service 2025.05.08

Thank you, Troy! We really appreciate your continued trust and are glad to hear the team took great care of you once again. We’re always here when you need us!

Spencer Bowles 2026.05.27

     

If I was able to rate the absolutely terrible experience my wife and I had taking our rigs here, I'd give not even 1 star. Absolutely no communication via phone to tell us about our vehicles, until way after. And they're communication in person was terrible as well. And my wife's rig sat in the lot from 10 a.m to a little after 5 p.m, when we scheduled an appointment at 10a.m. and then to be told that they didn't spend much time on it and couldn't find anything wrong. When we clearly noted and verbally told them what was happening with the vehicle. And we still had to pay. What a joke. Don't take your rigs here.

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Reply from Modern Auto Service 2026.05.28

Spencer, thank you for taking the time to speak with me directly after your visit, I genuinely appreciated that. I gained several takeaways we can improve upon as a company to better serve our customers and community.

A clear takeaway from our conversation is that we failed to keep you informed throughout the day. You had to come to us for updates rather than us reaching out to you, and that's not acceptable. That's on us.

Our intake notes from your visit were not sufficient, which led to us being inefficient and not properly addressing your concerns. I've implemented a more robust intake process for our team to resolve this going forward.

I'm sorry we fell short on your visit. If you're ever open to giving us another chance, I'd like to personally make sure your experience reflects what we're actually about.

Kevin (Manager)

Bobbi Howe 2026.05.22

     

Professional business that takes good care of my vehicle without price gouging.

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Reply from Modern Auto Service 2025.06.02

Thank you so much for the 5-star review, Bobbi! We are thrilled to hear that you had a positive experience with our team at Modern Auto Service. We appreciate your trust with your GMC Sierra's fluid leaks and belt noise issue. We hope to see you again as needed. Take care!

mike leavitt 2026.05.22

     

Honest quality service

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Reply from Modern Auto Service 2026.05.26

Thank you for taking the time to leave us a review, Mike! We appreciate your kind words and are glad we could provide you with quality service. We look forward to seeing you again soon!

Gale Gehret 2026.05.21

     

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Reply from Modern Auto Service 2026.05.26

Thank you, Gale! We really appreciate the 5-star review and the opportunity to work on your vehicle. It means a lot to our team when customers trust us with their automotive needs. We're always here if you need anything in the future!

Brandi Hoffman 2026.05.13

     

The entire crew showed exceptional attention to customer service by understanding my concerns, diagnosing the problem with my vehicle, keeping me in the loop and waiting for my approval to do the work, and making sure there was a note of thanks for trusting them. I will definitely use them in the future and would refer friends and family.

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Reply from Modern Auto Service 2026.05.14

Thank you so much, Brandi, for the thoughtful review and for trusting us with your 2017 Ford Explorer XLT! We truly appreciate you recognizing our team’s communication, attention to detail, and commitment to making sure you felt informed and comfortable throughout the process.

Our goal is always to help customers make confident decisions by keeping them involved every step of the way, so it means a lot to hear that reflected in your experience. We’re glad we could assist with your Premium Synthetic Oil Service and help keep your Explorer running its best.

Thank you again for your trust, recommendation, and support of Modern Auto Service. We look forward to helping you and your family again in the future!

JudyOrPat Cook (Judy Cook) 2026.05.08

     

Beyond the problem with the car, Modern Auto was responsive to the customer's situation and need. They set an appointment for 4 days hence, but then welcomed the customer to bring the car in early, next morning. An initial check revealed the problem and they jumped on it and took care of it. These are not shade-tree mechanics. They are professionals, trained mechanics with professional and knowledgeable customer service up front.

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Reply from Modern Auto Service 2026.05.11

Thank you Judy for the thoughtful review and for trusting our team with your vehicle. We know vehicle problems are stressful, especially when timing matters, so we always try to respond quickly and help however we can. We appreciate you recognizing both our technicians and front office team. Our goal is to combine professional diagnostics, trained technicians, and clear communication so our customers feel confident throughout the process. Thank you again for your support and recommendation!

Starbucks Mom 2026.05.07

     

We took our car in for an oil change and strange noise. Thanks to their inspection they found that we needed several other items that needed attention. They fixed everything in a timely manner. Everyone we spoke to was very nice and polite. The office is hospitable and comfortable. Most importantly we were given estimates in advance of any work and we chose what we wanted completed. I wouldn't hesitate to recommend Modern Auto Service to any of my friends and family.

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Reply from Modern Auto Service 2026.05.07

Thank you for your detailed feedback! We're pleased to hear our team provided timely service and clear estimates. Your recommendation means a lot to us, and we look forward to serving your friends and family!

Ramona Bell 2026.05.07

     

We have been using Modern Auto for all of our cars. As usual, we again had great service. Thank you Modern Auto.

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Reply from Modern Auto Service 2025.05.08

Thank you, Ramona! We appreciate the 5-star review. If there’s anything specific you'd like to share about your experience, we’d love to hear it! We're always here when you need us.

Bryan Searcy 2026.05.06

     

Very professional. Work was done correctly and in a timely manner. Car runs great.

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Reply from Modern Auto Service 2026.05.07

Thank you, Bryan, for your outstanding review! We're thrilled to hear that you found our service professional and timely. Your satisfaction is our priority, and we appreciate your trust in us.

Gregory Courtenay (Meme Connoisseur) 2026.05.06

     

Great honest people, good service, and reasonable prices.

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Reply from Modern Auto Service 2026.05.07

Thank you, Gregory! We appreciate your kind words. Our team strives to provide honest service and fair pricing. We're glad to hear you had a great experience with us. Looking forward to serving you again!

Sydney 2026.05.03

     

These guys are always do helpful and honest.

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Reply from Modern Auto Service 2026.05.04

Sydney, thank you for the kind words! We really appreciate you recognizing our team’s commitment to being helpful and honest—that’s exactly what we strive for every day. Thanks again for your support, and we look forward to helping you whenever you need us!

Kevin Pearson 2026.05.01

     

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Reply from Modern Auto Service 2026.05.04

Kevin, thank you for the 5-star rating—we really appreciate it! If there’s ever anything we can do for you down the road, we’re here to help.

Travis 2026.05.01

     

Quick, friendly and they do good work! If I need vehicle repairs. This is where I go.

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Reply from Modern Auto Service 2026.05.04

Travis, we appreciate that a lot—thank you! Quick, friendly, and quality work is exactly what we aim for. We’re grateful to be your go-to for vehicle repairs and look forward to helping you whenever you need us!

Jacob Shipley 2026.04.30

     

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Reply from Modern Auto Service 2026.05.04

Jacob, thank you for the 5-star rating—we really appreciate it! If there’s ever anything we can do for you down the road, we’re here to help.