Mike Montgomery Auto Service and Collision

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Mike Montgomery Auto Service and Collision Reviews

Excellent rating
4.7
172 reviews Verified
Mike Montgomery Auto Service and Collision
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Reviews ( 172 ) 4.7

Jeff Morton
Jeff Morton
2024.05.16
Job was done in a timely manner and on budget. Really can't ask for more than that these days
Dewayne Harris
Dewayne Harris
2024.05.11
David Bubb
David Bubb
2024.05.01
Good and reasonably priced service.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thanks David. We really appreciate it!
Rachel
Rachel
2024.05.01
They're dishonest. I went in for one service and they did additional without bringing it to my attention. I'm a very understanding person. There customer service is horrible they talk down to you, not to you. I'd share a picture of a plug on sidewall of tire if possible on here. I will have to replace it due to the location. receptionist is extremely rude and the service guy was also very unpleasant when I simply asked for Explanation or an apology. I'm an honest person and it's a shame they don't run thier business honestly they use to have a good reputation. Another sad note they will most Likely be dishonest in there response to my review an that's also sad and poor behavior I've noticed there negatively in comments I've just read, wishing I read reviews prior
Reply from Mike Montgomery Auto Service and Collision 2024.05.11
Thank you for your 1 Star review. The only additional repair we did for you was plug your tire which had a nail in it, and we didn't charge you. Most people would be thankful, but its ok. We are sorry that you are unhappy and wish you the best.
Amanda Soltis
Amanda Soltis
2024.03.22
This is our go to! *They are very convenient *They are able to help us out in jam *They get our car in/out in no time. They are your neighborhood mechanics always willing to help the community!
Reply from Mike Montgomery Auto Service and Collision 2024.03.22
Thanks Amanda! Really appreciate the kind words and we are glad to help anytime!
Michel Pierre
Michel Pierre
2024.03.22
Very happy with the job done. Reasonable price. Nice people, I will come back there when necessary
Reply from Mike Montgomery Auto Service and Collision 2024.04.30
Thank you!
Julia Biedenback
Julia Biedenback
2024.03.18
Fair prices and quick once the part came in. Communication could be improved but I'm happy overall.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Julia, really appreciate the honest feedback. We strive to be better. Thank you.
Scott May
Scott May
2024.03.15
Professional and courteous service. Shop office is clean and organized was greeted as soon as I walked through the door. Very personable owner and employees. Would highly recommend for all service needs.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thanks Scott, for your honest review. It was a pleasure!
Diane Freyman
Diane Freyman
2024.03.13
Always awesome service
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Always AWESOME seeing you :)
Elizabeth Kaiser
Elizabeth Kaiser
2024.03.11
This has got to be the worst service I have ever had in my life! First I call they give me a detail description of what needs to be done, so I make an appointment. I drop off the vehicle and they ask what’s being done like they had no clue. I call to check the status, they left it sit all day and wait till after closing to call me to say the front end alignment is done but to they never got a chance to look at the rest of it. So I had to leave it all weekend because they aren’t open. When I call money to get a quote of the work that actually needed to be done they say they have to ask the tech and will call me back. 4 hours later still no call so my husband calls and they tell him the same thing. So we decide to pick it up since no one is telling us anything. When I arrive Bob charged me for the alignment and proceed to “show me the quote” they had been asked for and try to encourage me to have the work done with them. Quoted over $2,000 worth of work and kept asking if I wanted to put in an insurance claim after I told them several times NO. I asked where the parts are that needed fix and they say they were “shattered” but when I dropped it off they weren’t shattered!!!! So I go out and start to look and Scott follows me out and try to explain further and asks how’s it look. I’m am beyond pissed at this point for the lack of communication and the fact that they ripped pieces off and claimed they were shattered, but I have pictures of before dropping it off, and now there are scratches on the front bumper that were not there. Scott continues to try and say he spoke to my husband about all of this. When I explained no he did not tell him anything he stands by his word as if we are lying for the lack of their communication. I wouldn’t recommend this place to my worst enemy!!!
Reply from Mike Montgomery Auto Service and Collision 2024.03.12
Elizabeth, We apologize that you are not satisfied. However, the only parts that we removed from your vehicle was the badly damaged Wheel liner and bungee cord you had holding everything together and the lower airbox that was shattered and destroyed when your car was involved in the accident. This was required in order to perform the alignment you requested and they could not be reinstalled. Your front bumper was also badly damaged in the accident and it is flopping in the wind with nothing to attach it to. Once again, we apologize if our communication did not meet your expectations and we wish you the best.
Juanita White
Juanita White
2024.03.04
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thank you for the review
Tiffany Alley
Tiffany Alley
2024.02.28
Went in for body repair and exhaust installation. Bob got me scheduled and taken care of ASAP. Thanks for all the hard work everyone! Repairs came out PHENOMENALLY :)
Reply from Mike Montgomery Auto Service and Collision 2024.02.28
Thanks Tiffany! Glad we could help!
critch170
critch170
2024.02.27
Bad experience with Montgomery Auto Service. Slow to respond to communication, and dropped off the earth after I spent time sending them photos that they requested. Horrible customer service. Luckily I found another shop more than happy to take my business and hard-earned dollars, so in the end it worked out for me!
Reply from Mike Montgomery Auto Service and Collision 2024.02.27
Sorry to hear that we were unable to meet your expectations and for any miscommunications.
william eyler
william eyler
2024.02.23
Wonderful experience Scott and Mike are friendly and provide great services at great prices
Reply from Mike Montgomery Auto Service and Collision 2022.12.22
BIll. THank you! We appreciate you!
Steve L
Steve L
2024.02.16
As always super friendly, fast service, they go above and beyond.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Steve, we appreciate your honest review
Gayle Leubecker
Gayle Leubecker
2024.02.16
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thank you.
Suzanne Ludwig
Suzanne Ludwig
2024.02.07
One of the best car repair experiences I've ever had. I highly recommend.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thanks Suzanne!
Matt Braun
Matt Braun
2024.02.01
Great experience dealing with the shop. Couldn’t ask for a smoother one. Thanks for getting me back on the road so quickly.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thanks Matt! It is a pleasure meeting people like yourself. We are glad we were able to help you.
Jennifer Murr
Jennifer Murr
2024.01.25
Bob K is the best. Up front pricing, kept me informed about repair. Would use services again.
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Jennifer. You are the best. :)
john viars
john viars
2024.01.13
Very good service at a reasonable price, pleased with work done
Reply from Mike Montgomery Auto Service and Collision 2024.05.10
Thanks John! We are here if you ever need anything.