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Mike and his team are very honest and tell you like it is. If something doesn’t need to be repaired right now they are honest. When something needs to be fixed you can count on mikes team to do it right
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thanks Kevin. We appreciate the opportunity to help you.
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Mike’s a wonderful place to get your car worked on! The staff is knowledgeable and very polite. They’ll let you know the situation with your vehicle before any work is done, all the options that they can do for you .The waiting room is very clean and welcoming.
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thank you Carol. We appreciate your trust. -Mike
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Our family only needed a knock sensor. I even went in the shop and said this when gave Mike's guys my car. A 2017 Lancer and it only needed a $180 knock sensor that thank goodness a family friend stepped up after this man Mike Montgomery quoted me a whole new transmission to not void a warranty I didn't have. Mind you I bought this car straight out from the dealership. So no payment, for our vehicle car was a 2017 and he wants to stick to warranty. Well thank goodness a family friend said don't do that he wants 11,000 just get a used car or let me try and replace the knock sensor. Well I let the family friend try the knock sensor and guess what the car is good as new. Long story short Montgomery wanted to charge 11000 to a family with 1 car that I bought with military money I had. This guy looks out for his pocket and not what your vehicle needs to just go again . I'd give negative ratings if it let me , I feel he tried to rip a family off and line his pockets, well actually I know he did it just didn't work with me buyer beware. We also got a plug in called Fixd you plug into car and it diagnoses the issue so you can know exactly what's wrong with your vehicle. Guess what it didn't show, yes it said bad knock sensor not transmission codes so stay far away from this shop.
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Will, I am glad you were able to get this resolved. I am not sure why a transmission was recommended, I don’t have any records of this. There is a good chance we had a miscommunication. We wish you the best.
There’s never a time we’ve had a bad experience. Mike and his team go above and beyond to make sure you’re in a safe vehicle on the road. The integrity of this business is in tact and I’m happy to support it
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thank you Missy, we do our best to help people. That’s our goal.
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Mike provided the definition of exceptional service. my vehicle was at a shop that could not provide the services needed which was going to require additional towing and diagnostics. I called mike for a professional opinion, and without hesitation, he went to get the vehicle for me regardless of distance. The car was diagnosed and repaired in a quick turn around (he even kept me updated daily with the status of repairs). Mike went out of his way to make my repairs affordable and his pricing was very competitive with the shop I initially visited.
Thanks Mike and crew for taking care of me! You're hands down the best!
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thanks Sparkles! It’s our pleasure to help!
The crew over at Mike Montgomery‘s Auto are truly top-notch. The level of customer service I received went above and beyond. I was in a pinch and needed the car for work the following day. The owner took it upon himself to ensure my car was ready. Thank you guys so much!
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
It’s always a pleasure, JP! We always enjoy giving you a helping hand with your Toyota!
There's a reason we drive up from Abingdon to have our cars serviced. Excellent service completed in a timely manner as per usual.
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thanks Tim. We appreciate the opportunity and of course we appreciate your help as well with all of our clips and sandpaper needs!
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Mike Montgomery ‘s did amazing job on my repair of my car efficient professional. It was just a simple phone call. I would highly recommend them.
Reply from Mike Montgomery Auto Service and Collision
2025.02.04
Thank you Lillian for giving us the opportunity to help. We are always here for ya.
They charged me over $1,400 to fix brakes and check engine light issue. On the way home the brakes started knocking and the check engine light came back on. Called them and they said I'd have to drop it off. Asked to schedule a time when I could wait there while they checked it, had to schedule a week later but when I came in for my appointment they still said I'd have to leave it there.
These guys use to be decent but they obviously no longer care about quality or their customers.
Reply from Mike Montgomery Auto Service and Collision
2024.07.15
John, We are sorry you are not satisfied. As we tried to explain to you, we had several technicians call out unexpectedly and we were unable to perform your repairs while you wait. We tried to apologize for the inconvenience and offered to reschedule or have you drop it off. We absolutely care about our customers and stand behind our work 100%. We wish you the best.
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