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I always have a good experience at this dentist, all staff are amazing, treatments are amazing however I had to knockdown one star because every time I come in I always have to wait 25 minutes + to hear my name call out. I understand things run over however staff should try even harder as it does effect patients day especially those working who go during break or planned things ever. Please try and stick to timings.
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Unfortunately, I’ve had no choice but to escalate my concerns to the ombudsman after being removed from their NHS patient list without any explanation. Despite sending multiple emails to try and resolve this, I received no response, which was extremely disappointing and stressful considering I have just recently moved my partner and son over.
I want to be clear that the dentists themselves are excellent — professional, skilled, and genuinely caring. This review is not a reflection on their clinical work, which has always been excellent. Unfortunately, the administrative handling of my case has been very poor and has undermined the trust built with the clinical team.
On a previous occasion, I also paid for a scale and polish but only received a scale due to equipment failure. No partial refund or resolution was offered, and after repeated chasing, I eventually gave up pursuing it.
It’s a real shame that such strong clinical care is being let down by poor communication and customer service on the administrative side.
I had an excellent experience with Mohit and Jess. The service was exceptional from start to finish; they were patient, professional, and made sure I was completely comfortable throughout my treatment. Everything was explained clearly and the whole visit felt reassuring. Highly recommend them to anyone looking for a dentist who truly cares about their patients.
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I have always found the staff very helpful at reception the dental care advice and treatment from the dentists good and also hygienists service provided is also very good as well. I have been attending the surgery for a number of years and have always been satisfied with the services.
Reply from MK Dental and Implant Clinic
2022.08.18
Hi Hazel,
Thank you for the wonderful review. We're extremely pleased to hear about your experience at MK Dental and Implant Clinic.
We're also glad to know that you've consistently had a good experience over the years when dealing with our reception team, dentists and hygienists. We strive to make things as smooth as possible for our patients and we're glad that we were able to do that.
Kind Regards,
MK Dental and Implant Team
Thank you for the wonderful review. We're extremely pleased to hear about your experience at MK Dental and Implant Clinic.
We're also glad to know that you've consistently had a good experience over the years when dealing with our reception team, dentists and hygienists. We strive to make things as smooth as possible for our patients and we're glad that we were able to do that.
Kind Regards,
MK Dental and Implant Team
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