Mike's Auto Service Reviews

amelioration 2026.10.07

     

I saw online Mike’s had good ratings. I stopped in one day because my dashboard lights were on .. I was told they didn’t have time, to make an appointment. I was worried about what was happening with my car so I went elsewhere - Joe’s Foreign Auto. I was serviced immediately, no issues. Great people, no upselling, fair prices. I gave another shot - stopped in for oil change. Was told they were booked out for weeks. Could not help, even tho I was willing to wait. I drove just up the road to Modern & was immediately serviced, out in 20mins. They accepted a competitor’s coupon also .. Twice now I’ve gone to this shop without any service - Won’t be a third time I guess the good reviews are from people who had appointments lol ** I read your response Ray. Being in customer service for decades I understand things happen; therefore, I “attempted” to give another shot I went online early in week to book an appointment - There were not 1 but 5 openings on a Thursday I was off from work, I booked a slot. Following day I received a call that my appointment was invalid & next available was a Tuesday coming up. I told the guy your system shows several openings? I was confused? He responded that needed to be looked into. I did not have Tuesday off - That Thursday I walked into another shop, Computer Tune & Lube in Middletown. No appointment. I was in/out in 20mins. Gentlemen there were friendly, accommodating & I paid only slightly higher than the coupon you’re offering. So does everyone then have to reach out to you directly to receive a smooth experience? Because these are my experiences .. Thanks anyways

Useful Report

Reply from Mike's Auto Service 2026.03.31

Hi Amelioration,
I sincerely appreciate you giving us a second shot, and I’m glad you were able to get your car taken care of quickly elsewhere. It’s clear we missed the mark on timing for you twice, and I understand how frustrating that is especially when a dashboard light is causing stress.
We are actually in the process of expanding our team and capacity specifically so we can better handle needs like yours. We’d love the chance to show you the service that earned those reviews you saw online.
If you’re open to it, please reach out to me (Ray) directly at 860-667-1426. I’d like to personally ensure your next visit is seamless.
Best, Ray

ACM 2026.10.05

     

MIKE'S AUTO SERVICE WENT ABOVE AND BEYOND MY EXPECTATIONS FROM THE OFFERING A RENTAL VEHICLE BEFORE I EVEN ASKED, TO THE WORK PERFORMED ON MY VEHICLE! THANK YOU TEAM!

Useful Report

Reply from Mike's Auto Service 2026.10.06

Thanks so much, ACM! Glad we could make things a little easier for you and get you taken care of. We appreciate you choosing Mike’s and we’ll be here whenever you need us!
-Mike's Auto Service Crew

Carol B 2026.09.30

     

Useful Report

Reply from Mike's Auto Service 2026.10.01

Thank you, Carol! We really appreciate the 5-star review! We’re so happy we could help and truly appreciate your business. Please feel free to reach out anytime you need us!

– Mike’s Auto Service Crew

J Co 2026.09.24

     

Excellent Hassle Free Service ⭐️⭐️⭐️⭐️⭐️

Useful Report

Reply from Mike's Auto Service 2026.09.25

Thanks so much! We really appreciate the great review and are glad we could make everything easy and hassle-free for you. If you ever need anything else, don't hesitate to reach out and we look forward to seeing you again!

— The crew at Mike’s Auto Service

james at Rizzo 2026.09.23

     

Be careful with mikes. My fiance went in with her ‘22 ford explorer for an emissions test. Mikes failed the vehicle claiming there was an issue with the OBD port and that we should take it to a mechanic, or they could take a look at it for us. She drove five minutes down the road to tasca ford, emissions passed, no issues with the vehicle. Ford updated their emissions testing protocol in 2021, and it appears mikes is not up to speed on it. Thankfully we didn’t hire a mechanic and waste a couple hundred dollars on diagnostics for a problem that didn’t exist.

Useful Report

Reply from Mike's Auto Service 2026.09.24

Hi James, I can understand your frustration and I'm glad it didn't cost you anything out of pocket and you were able to complete the test. The emissions program is tested and updated regularly at all test centers in the program including ours. There may have been a glitch on your test that didn't allow it to communicate with your car at that time.

Josh 2026.09.22

     

Thanks for the follow up. The total amount you are being charged for labor is on the bill., What's not on the bill is the hourly labor rate and how many hours you are being charged for labor, at that specific labor rate. It seems that Mike sold Mike's Auto. They are extremely overpriced and it's a bit sketchy they don't put how many hours they are billing you for when it comes to the labor charge. First time I've ever seen that. Most places show how many hours they worked on your vehicle and the labor charge for those hours. Gonna have to run this by the Attorney General and DMV. They also don't have the hourly labor rates visible in the lobby. That's sketchy too. The mark up they charge on the parts is also insane. Google the part they replaced on your vehicle and see the market. It's criminal. They even charge more than the dealer does for OEM parts.

Useful Report

Reply from Mike's Auto Service 2026.09.21

Hi Josh, Please give me a call or email to discuss your visit and check your invoice for any discrepancies. We are only human and are not immune to mistakes and we will always make it right if warranted. I can assure you our labor rates and all necessary DMV documentation are posted and visible in the lobby and are reflected on the invoices. Sincerely Ray Lattman, Manager 860.667.1426 ray@mikesnewington.com Thank You

Christopher Renaud 2026.09.18

     

Stopped in for emissions testing. Clean space. Friendly staff. Exceeded expectations on turnaround time

Useful Report

Reply from Mike's Auto Service 2026.09.25

Thanks, Christopher! We really appreciate you stopping in and taking the time to leave us a review. Glad we could get you in and out quickly and make the whole process easy. We appreciate the kind words and look forward to seeing you again!

— The crew at Mike’s Auto Service

Elizabeth Rogers 2026.09.17

     

I had a fabulous first visit and will be returning for all future repairs/maintenance! My car was starting sluggishly and had a vibration when braking. I called Mike's and they were able to get me in the following day. My service advisor, Lou, was very friendly and informative. He explained everything going on with my car and answered every question I had. They found play in my Tie Rods which is a huge safety issue but I had no idea as the play develops slowly and I was used to driving with the loose feeling. As the repairs were going to take a few days, Lou coordinated a Lyft ride for me to the shop so I could pick up one of their loaner cars. I appreciated this immensely as it allowed me to go to work/meetings without interruption. When I picked up my car, the steering wheel and my brake pedal are nice and firm, they feel like brand new! Thank you all for your kindness and dedicated work. See you next time!

Useful Report

Reply from Mike's Auto Service 2026.09.18

Elizabeth, thank you so much for this review! It really means a lot to all of us.

We’re so glad Lou was able to help make everything easy for you, especially with the loaner. It’s great to know you can already feel such a difference in the steering and brakes.

We’ll be happy to see you again whenever you need us. Welcome to the Mike’s Auto family!

— The Mike’s Auto Crew

Victor Perez 2026.09.15

     

I've been going to Mikes Auto for years. I always trust their advice and maintenance suggestions. Great service, great prices and great communication.

Useful Report

Reply from Mike's Auto Service 2026.09.16

Victor, thank you! Always nice to see you when you come by. We really appreciate the kind words and all the years you’ve been coming to us. See you next time!

— Mike’s Auto Crew

Dre Noel 2026.09.08

     

My A/C started blowing warm air and Honda quoted me $3800 to repair the condenser, A/C lines, O-rings, and recharge. I spoke to Trent and he advised me to bring my Honda Pilot in for him to asses and he was honest and thorough. Come to find out the A/C lines were fine and I was able to get my A/C fixed for $1500 and a 3 year/36,000 mile warranty thanks to Mike's Auto Repair. Will definitely be coming back for all my future repairs, great staff and service!

Useful Report

Reply from Mike's Auto Service 2026.09.09

Thanks Dre! Really appreciate the review and glad we were able to get you taken care of without replacing a bunch of stuff you didn’t need. We’re happy to have you as a new regular and really appreciate you trusting us with the Pilot. Thank you again!
-Mike's Auto Service Crew

Marshall Hurtado 2026.08.31

     

Useful Report

Reply from Mike's Auto Service 2026.09.01

Thank you for the 5-star review, Marshall! We know there are a lot of options out there, and we really appreciate you choosing Mike’s Auto Service. If anything ever comes up with your vehicle, just give us a call. We’re always happy to help!

– Mike’s Auto Service Team

Jim Kyle 2026.08.28

     

Whenever I call for an appointment for an oil change they were always there to serve us. If I needed a ride home I was able to get a ride home. I wouldn't go to any other auto mechanic then Mike's Auto.

Useful Report

Reply from Mike's Auto Service 2026.05.29

Thank you so much, Jim. We really appreciate the kind words.

It’s always nice seeing you here, and we’re glad we’ve been able to make things easy for you when it comes to oil changes, appointments, or getting you a ride when needed.

We’re grateful you continue to choose Mike’s Auto Service and we’ll always be here whenever you need us.

-The Mike’s Auto Service Team

Halo Activities 2026.08.27

     

Genuinely loved my experience initially went in for emission testing and the prompt service along with the technician being so pleasant convinced me that this is where I need to bring my vehicle . I had multiple problems with my vehicle and was kinda worried having it on the road but now OMG it’s the sweetest ride ever , it cost a pretty penny but it was worth it .10/10

Useful Report

Reply from Mike's Auto Service 2026.09.01

Thank you so much for the great review! We’re really glad your first visit for emissions gave you the confidence to come back to us for the rest of the work your vehicle needed. Even better to hear it’s driving like a whole new car now! We truly appreciate you trusting us with it and look forward to helping you again whenever you need us.

– Mike’s Auto Service Team

Justin Hopkins 2026.08.17

     

Useful Report

Reply from Mike's Auto Service 2026.08.18

Thanks for the 5 stars, Justin! We really appreciate you taking the time to leave us a review. Thanks for choosing Mike’s Auto Service, and you’re always welcome back anytime!

— The Mike’s Auto Service Crew

Carlos Mesias 2026.08.13

     

I went for an emission test. It was a walk in, only 30 minutes before closing, and yet they helped me with a smile. Service was fast and professional. Very clean place, even their bathroom was spotless!

Useful Report

Reply from Mike's Auto Service 2026.08.15

Thank you, Carlos! We’re glad we could get you in and out quickly, even so close to closing time. Thanks for stopping in, and you’re always welcome back anytime!

— The Mike’s Auto Service Crew

Ewa Gazdzicka 2026.08.12

     

Useful Report

Reply from Mike's Auto Service 2026.08.12

Thank you, Ewa! We really appreciate the 5-star review and are glad you were happy with our pricing. You’re always welcome back anytime. Thank you for choosing Mike’s Auto Service!

— The Mike’s Auto Service crew

Michael Lucente 2026.08.03

     

Useful Report

Reply from Mike's Auto Service 2026.08.07

Thanks for the 5 stars, Michael! We really appreciate you taking the time to leave us a review. It was a pleasure working with you, and if you ever need anything, don’t hesitate to reach out!

– The Mike’s Auto Service Crew

Jen Begley 2026.08.03

     

Useful Report

Reply from Mike's Auto Service 2026.08.07

Thanks so much, Jen! It was great to see you. We really appreciate the review, and if you ever need anything, don’t hesitate to give us a call!

– The Mike’s Auto Service Crew

SPatty Dee 2026.08.01

     

Appreciate that they are willing to work with you to save on costs.

Useful Report

Reply from Mike's Auto Service 2026.08.03

Thanks, Patty! We’re always happy to work with you and figure out the best option without spending more than you need to. We really appreciate the review, and it was great seeing you!
-Mike's Auto Service crew

Robert Porell 2026.07.29

     

I’ve been a customer of Mike’s for years. One car is 26 years old and the other is 12 so they must be doing something right.

Useful Report

Reply from Mike's Auto Service 2026.07.30

Thanks so much, Robert! It’s always great to see you, and we really appreciate you trusting us with your cars all these years. We’re always here whenever you need anything!
-Mike's Auto Service crew