Midwest Appliance helped us with two different issues at our restaurant and meat prep facility, and the experience was excellent both times.
First, they came to fix our prep table cooler at the restaurant. It happened right at the beginning of our shift when customers were starting to come in, so we really couldn’t afford any delays. Their technician quickly diagnosed the problem and fixed it within about 15–20 minutes. Everything was done cleanly, professionally, and without interrupting our workflow.
They also inspected a reach-in fridge at our meat prep facility that had temperature holding issues. Before doing any repairs, they carefully diagnosed the situation and clearly explained what the problem was. What I really appreciated was their transparency. They told us exactly what needed to be done, how much it would cost, and gave us honest advice so we could decide whether it made more sense to repair the unit or consider replacing it.
That level of professionalism, speed, and honesty is something you rarely see. We’re very thankful for their help and would definitely recommend Midwest Appliance to other restaurant owners.
Reply from Midwest standards INC
Donerka Shawarma & Cafe, thank you for taking the time to write this. We know how stressful it is when equipment goes down right as customers start coming in, so we’re glad the prep table cooler was diagnosed fast and back up and running without throwing your shift off.
We also appreciate the chance to check the reach-in refrigerator at your prep facility. Temperature issues can be tricky, and it’s better to understand what’s actually happening before spending money on parts. Our tech walked you through what we found, what the repair would involve, and what made sense from a cost standpoint so you could choose the best option for your business.
Midwest Standards helps restaurants and local businesses across Schaumburg, Hoffman Estates, Elk Grove Village, Rolling Meadows, Arlington Heights, Palatine, Hanover Park, Streamwood, Roselle, and Itasca with commercial refrigeration and kitchen equipment repair, including reach-in coolers, prep table coolers, refrigerators/freezers, ice makers, and dishwashers. Thanks again for the recommendation.
We also appreciate the chance to check the reach-in refrigerator at your prep facility. Temperature issues can be tricky, and it’s better to understand what’s actually happening before spending money on parts. Our tech walked you through what we found, what the repair would involve, and what made sense from a cost standpoint so you could choose the best option for your business.
Midwest Standards helps restaurants and local businesses across Schaumburg, Hoffman Estates, Elk Grove Village, Rolling Meadows, Arlington Heights, Palatine, Hanover Park, Streamwood, Roselle, and Itasca with commercial refrigeration and kitchen equipment repair, including reach-in coolers, prep table coolers, refrigerators/freezers, ice makers, and dishwashers. Thanks again for the recommendation.