Midtown replaced most of my windows. Did 2 bedroom windows and it was so much warmer I use one less blanket. Based on that advantage, I had them replace all the windows on the front of my house.
Janet, we're thrilled to hear about the difference our windows made in your home! Thank you for trusting us with your project—we're so glad you're enjoying the warmth and comfort.
Sincerely,
Midtown Home Improvements
Jake Duckworth2025.12.16
Leaving this review because I was so put off by their archaic and, to be frank, broken sales policy. Door to door kid stopped by, I told him we have gotten some bids on a deck already but I’m happy to get another quote if he wants to schedule something and I can get an apples to apples comparison. So we do just that.
They call the day before the appointment to confirm and suddenly there needs to be two of us there for two whole hours. I ask why, and I get some answer about how they need all decision makers to be there or something. I tell them we have already gotten multiple bids for the same work across multiple companies, so if someone wants to drop by and give me a quote there doesn’t need to be two of us there - I work from home, my wife does not and can’t always be available to meet, especially for two hours in the middle of a work day.
These are clearly just excuses to put sales pressure on an entire household at one time. We already know exactly what we want, down to the color, accessories and material type. If you can’t accommodate that and come by to give us a price, don’t waste our time with two hours of sales pitches and financing and going back and forth on a phone call about it.
Work with your customers, provide competitive pricing, and be courteous to requests you can reasonably accommodate. Especially if they bring you business. You literally threw away an easy in/out sales meeting over whatever broken sales tactics you’re pitching in 2025.
First, for accuracy, we do not employ children—child labor is illegal, and all of our representatives are trained adults operating in full compliance with labor laws.
Regarding our process, when more than one decision-maker resides in the home, our standard practice is to review project details with all parties present. This ensures everyone receives the same information regarding scope, pricing, and expectations, and helps prevent misunderstandings later. In this instance, our representative was following that long-standing practice by respectfully attempting to include your wife in the discussion, as her input is important to us.
We also recognize that not everyone is available during standard business hours (9 a.m. to 5 p.m.), which is precisely why we offer evening and weekend appointment options to better accommodate varying schedules.
This policy is not arbitrary—it has been shaped by more than 30 years of experience and exists to protect both homeowners and our company. While it may not align with every preference, it has consistently proven effective in avoiding confusion, miscommunication, and issues that can arise when information is shared secondhand or circumstances change.
We wish you the best in finding a company that aligns with your expectations.
— Midtown Home Improvements
Tim Johnson2025.12.16
Midtown transformed our old wooden deck into a beautiful, low-maintenance space we truly love. The team was extremely professional and communicated with us throughout the entire project. We couldn’t be happier with our choice—highly recommend Midtown.
Thank you, Blas! We're thrilled to hear Robert provided detailed and helpful service. We look forward to working with you again on your future projects!
Sincerely,
Midtown Home Improvements
Shaun Gehrke2025.12.16
Evan was very thorough and was diligent working to get to a project cost I was comfortable with.
Thank you, Shaun! We're glad Evan was able to assist you and ensure your comfort throughout the process. We appreciate your trust and look forward to serving you again.
Sincerely,
Midtown Home Improvements
Jamie LaBelle2025.12.16
I really appreciated the easy and open communication between us and the project team. Our questions were always answered promptly. The project turned out exactly as we envisioned and the team was professional and completed everything very quickly!
Thank you, Jamie! We're thrilled to hear the project met your expectations and that our team could provide clear communication and a smooth experience. We truly value your feedback!
Thank you, Grayden, for your feedback! We're thrilled to know you had a positive experience. Please don't hesitate to reach out if you need anything in the future.
Sincerely,
Midtown Home Improvements
Cayle Selley2025.12.15
Professional, respectful, and amazing craftsmanship. The team answered all our questions and made adjustments as needed. You could easily tell they took pride in their work. Highly recommend these guys. Deck is the talk of the neighborhood.
Thank you, Cayle! We're thrilled to know you're enjoying your deck and that it’s a neighborhood favorite. Your kind words mean so much to us, and we’re grateful for your recommendation!
Sincerely,
Midtown Home Improvements
Nabil D.2025.12.15
First of all, the company representative, Mike, knocked on our door late in the evening, Friday 12/12/25 at 6:20 PM, which is not an appropriate time to approach homeowners to sell services. Although he attempted to appear polite, he was pushy and arrogant, asking many questions unrelated to his visit. I told him I was not really interested, yet he continued pressing about past and future home projects. I eventually mentioned that we *might* consider a fence, and from that point he aggressively pushed a “free estimate,” mentioning nearby neighbors’ projects to create pressure.
He called the office while standing at my door and scheduled a Saturday visit. I clearly stated that weekends are busy for us and that we might not be available, but he insisted it would be quick and could be rescheduled if needed.
On Saturday 12/13/25 at 2:13 PM, shortly after we arrived home and were preparing dinner for guests, the project manager, Matthew, showed up. I allowed him to take measurements outside, but when he asked to come inside, I agreed only because it was cold - not because it was necessary for a fence estimate.
Once inside, his behavior became completely unprofessional. He asked numerous personal questions that had nothing to do with the fence, including comments about what my wife was cooking, what we’re having for lunch, and even the smoke coming from the kitchen. Despite being told multiple times that my wife was busy preparing for guests and that we were short on time, he insisted that “out of respect” my wife should sit with us or that I should run everything by her. This was inappropriate, intrusive, and not his place.
He spent over 30 minutes lecturing me about how “legitimate” the company is rather than focusing on the estimate. When he finally left, he continued to linger and look around our home, even after I directed him to the door. His comment that he was “just looking to see where the smoke was coming from” only added to the discomfort.
This entire experience felt invasive, disrespectful and dismissive of personal boundaries and privacy. Based on this interaction, I would not recommend using this company.
Thank you for taking the time to share your feedback. While we are unable to verify this experience under the name provided, we do appreciate the opportunity—once again—to clarify our policy, as this same topic has already been addressed in a prior review today.
When more than one decision-maker is involved, our standard practice is to review project details with all parties present. This ensures everyone receives the same information regarding scope, pricing, and expectations, and helps prevent misunderstandings later. In this instance, our representative was following that practice by attempting to respect and include your wife in the discussion.
This policy is the result of over 30 years of experience and exists to protect both homeowners and our company. While it may not align with every preference, it has proven effective in avoiding confusion when information is shared secondhand or circumstances evolve.
We wish you the best in finding a company that aligns with your expectations.
— Midtown Home Improvements
Johnny Mac2025.12.15
Midtown recently completed a large black aluminum fence project for us—over a $20,000 investment—and we couldn’t be more pleased with the outcome. From start to finish, their communication, professionalism, and attention to detail truly set them apart.
We received exactly what was promised for the price we paid, and the integrity demonstrated by the entire team was evident at every stage—from sales through installation and customer service.
Nick, Jeanie, Brady, Stephan, and Jose on the install team were exceptional, and the project completion call from John reinforced how much they genuinely value their customers. You can tell they respect both their craftsmanship and the homeowner’s investment.
The quality difference between our fence and the lower-cost options installed by neighbors is undeniable. We’re extremely glad we chose Midtown and would confidently recommend them to anyone considering a high-quality fencing project.
Johnny, thank you for sharing such thoughtful feedback! We're thrilled to hear you’re pleased with your fence and our team’s efforts. It was a pleasure working with you, and we appreciate your recommendation.
Sincerely,
Midtown Home Improvements
Kim Drotar2025.12.15
I'm getting a new roof installed on my house before selling it. This is my house I purchased on my own as a single woman years ago. The salesman said he couldn't talk to me about a roof quote without my husband present. (I got married a few months ago and moved into a new home with my husband.) I explained that even though I am married this is solely my property in my name. He said "are you allowed to make decisions without him?" Yeah, I am. He still wouldn't give me a quote if my husband wouldn't come over so he left. But it sounds like it was probably for the best given some of these reviews.
Thank you for sharing your experience and for the opportunity to clarify our policy. When more than one decision-maker is involved, our standard practice is to review project details with all parties at the same time. This helps ensure clear communication around the scope of work, pricing, and expectations, and reduces the risk of misunderstandings.
This policy has been developed through more than 30 years of experience and is in place to protect both homeowners and our company. While we understand it may not be preferred in every situation, it helps prevent confusion or potential issues that can arise when information is shared secondhand or circumstances between homeowners change.
We respect your decision and wish you the very best in finding the roofing solution that meets your needs.
— Midtown Home Improvements
Luke Scott2025.12.13
Happy to have worked with Midtown Home Improvements. They took excellent care of my family and approached my unique situation with integrity.
Thank you, Jo! We truly appreciate your amazing support and are thrilled you had a great experience with us.
Sincerely,
Midtown Home Improvements
Bill McCord2025.12.13
I couldn't be happier with my new deck! The project took longer than I expected (2 and a half months), and I had to go through two builds with 3 different crews working on the project, but the end product is exactly what I expected. Mid-Town was available and attentive to my calls and concerns throughout the project. I recommend based on quality and service.
Thank you, Bill! We're glad you're happy with your new deck and appreciate your patience during the process. Your kind words about our quality and service mean a lot to us. Enjoy your beautiful new space!
Sincerely,
Midtown Home Improvements
Alexis Vollmer2025.12.12
We have had a front door put in by Midtown (which still looks amazing to us) and now two new windows. We were so glad we were able to get a frosted one for our bathroom. The install was a smooth process and both gentlemen who did the install explained in detail what they would be doing. As well, they did a great job with clean up and removal of the old windows. Thank you guys again!
Thank you, Alexis, for sharing your experience! We're thrilled that you're happy with your front door and new windows. It’s wonderful to hear the team exceeded expectations during the process. Enjoy your refreshed spaces!
Sincerely,
Midtown Home Improvements
Santo Pantano2025.12.10
The work crew was very efficient and cleaned up the site well after the deck was complete. Everything looked great.
Thank you, Santo! We're delighted to hear you’re happy with the deck and the crew's efficiency. We always strive for excellent results and a clean finish. Enjoy your new space!
Sincerely,
Midtown Home Improvements
Daniel Lomax2025.12.10
Midtown did a wonderful job on our windows! The entire process, from the first meeting all the way to installation day, was easy and painless. The windows are lovely and are well constructed. We have a lot of road noise near our house and the windows have cut down on it noticeably. If we have any other projects around our house, Midtown will definitely be on our shortlist.
Thank you, Daniel, for your kind words! We're thrilled to hear you're enjoying your new windows and noticing the noise reduction. We look forward to helping with any future projects!
It has been a pleasure working with you, and we truly appreciate the opportunity to bring your project to life. We’re thrilled to hear how happy you are with your completed screen room.
Our team is always here to support you with anything you may need in the future.
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