Metropolis Moving | NYC Movers Reviews

The process leading up to the move was perfect, and their communication via email was quick and helpful. Unfortunately, on moving day instead of three people there were two for my third floor walk up - even the two movers asked if I was told I’d have 3, they seemed surprised about the stairs as well. My main complaint was the fact the furniture was not wrapped. There are scuffs and chips in the wall from the corners and edges of my desk and a sofa that ultimately did not fit (not their fault, the hallway was hard to maneuver). I believe there would have been much less of this if they were wrapped like other movers do. The scuffs and scratching included the building common areas that I do not own. I have since emailed them about these concerns and have not gotten any response.

Overall fantastic service. Management and operations were very receptive and communicated frequently with updates. Whole process was very smooth, and the moving crew was very polite and easy to work with.

Great moving company, fair prices. Bryan made the move seamless and also came early

Metropolis Moving recently moved my daughter's 1 bedroom apartment to a storage unit. They were efficient, communicative and patient with a first time mover. Everyone was so nice from the people in the office to the movers themselves. The communication was super clear and the rates were very reasonable. We will definitely be using them again when she makes her next move.

Really great experience with Metropolis, over multiple encounters/moves, both for moving almost an entire apartment, and also having a piece of furniture delivered from a store. Very reasonable rates, prompt responses, clear communication. Very nice guys, thorough. They wrap everything very carefully and really take the time to make sure everything goes exactly where you want it, and they help assemble furniture carefully. I had a giant piece of furniture that did not quite fit around the curve of the top of my stairs, but on first attempt, they really tried everything they could to get it into my apartment. When we realized it was not going to fit, they offered to store the piece at their facility so that I could have a contractor take down my railing, and they later delivered the piece successfully on a different day. Very heavy/large piece, but nothing was damaged. Honest, capable, strong, nice, careful, real people. It feels as if you are dealing with actual humans and not a company. I would definitely use them again, and recommend them to anyone, for any type of move. Thank you Metropolis Moving for all your help!

Metropolis did a great job with our move. We moved within the neighborhood and end to end, they did it in 4 hours. They showed up on time, were efficient with packing our fragile items & furniture, and are fun kind people! Communication was clear and quote was flat rate after we gave them an inventory list (be comprehensive with this, even though they do give you time the day before to submit final inventory). Found their quote and pricing to be fair and affordable compared to other movers in the city. Made our move stress-free and would highly recommend. Thank you Nate, Zach, Mike and Kavan!

Just needed help moving from a truck up a couple flights of stairs. They were quick, helpful and very nice. Would recommend.

I've been a loyal Metropolis mover client - used Metropolis for 3 moves now, and recommended friends/family to use them because they're professional, communicative, and have great customer service. They are also pretty fair in pricing, and especially with loose items and last minute additions to my inventory they've been really kind at adjusting the quote fairly. My most recent move was only within the neighborhood, but the movers got everything out and done under 2 hours which was amazing. Shout out to Zach, Ricky, and Mike for being fast, efficient, and funny (!) movers. :) Will use them again!

I moved from Manhattan to New Jersey and I would absolutely use this company again. On top of giving me the best price I could find, the team who did the move was professional and worked efficiently.

They were just wonderful. I can’t believe how fast they moved me. It took them 37 minutes to get my stuff out of storage. In no time we got to my destination. I will use them again without hesitation. Hopefully before the end of the year I will need them again. I highly recommend them not only for their professionalism but also the quote I was given. Couldn’t beat that quote anywhere else. Thank you guys for a job well done.

Hired these guys twice. The first time was fine: a move from a Long Island storage unit to a storage unit in the Upper East Side. 4hrs door-to-door, arriving perfectly within the time frame, nothing broken. Took only two guys. The second time, they sent 3 guys for the same amount of items to move from the UES storage unit to a new luxury building in LIC. Long story short, they gave me an arrival between 12pm-3pm for arrival and didn't even arrive until 4:35pm. This caused issues down the line that I cant even begin to describe, but here's some: I had to make last minute arrangements to get the freight elevator reservation extended, risk pissing off the doorman, rebook my flight that I was supposed to be on at 9pm in the evening evening (since this was a cross country move with me selling the property) back out-of-state, etc. I had to load half of my stuff on moving dollies to help them expedite things when they finally did arrive. Because they had arrived so late, they hit rush hour traffic. What was supposed to be a 2h max move from storage unit to apartment ended up being a 3.5hr annoyance. "But didn't we sort things out with the discount?" Great! The company did, but that segués into why I'm writing this review, now that I've finally gotten around to putting things together and unboxing my stuff. Sorry to say, but that $125 or whatever discount isn't going to cover the damages here in the photos, which is the main reason why I'm writing this here. I forgot to mention that your lovely movers dropped pieces of the cabinet in front of me, but at that time, I had thought no damage was done. That headboard was also dropped when they attempted to move it out of the storage unit enroute to the truck. I've got more furniture to throw together, so this is kind of just the start. And Jack, you have a horrible sense of time. Don't say "Closer to 2pm" then follow that up with "It's looking like 4pm" before finally showing up at 4:35pm. Don't tell me ETA is around 6pm but there's traffic when you're finally pulling up to the apartment at 6:38pm. There are apps that give you truck routes even if Google Maps does not. Next time, instead of doing a rush job and breaking my stuff, communicate with dispatch and have them figure out how to handle customer service properly. Again, don't blame it on the Brooklyn move that was before mine with the parking/1 closet-sized elevator situation. Give me a call, Corey, when you see this. You have my number on file.

The 2 movers that helped me were so efficient and nice! And very very professional! Thank you!

I had a small move, but will need a larger one in the future. I will definitely call Metropolis. Making an appointment was easy, and they were very flexible on the day and time. They showed up on time, and were very courteous and professional. They wrapped up the furniture, closed up open boxes and loaded things up very quickly. My move was out of state but not too far away. They arrived in a timely fashion, unloaded quickly, taking heavy items both up and down stairs, and were gone very quickly. I highly recommended these guys.

I couldn’t believe moving could be so enjoyable. I was impressed with the efficiency and affordability. I will be using and recommending this company in the future!