Metroplex Stairlifts Reviews

Ken Krasne 2025.08.07

     

Aaron and his crew greatly exceeded our expectations from beginning to end. The device was fabricated before we expected, the installation was on time and neatly done, and the cost was less than we expected. Overall, we would give them 10 stars if that were an option. The best part was how pleasant everyone from the company was.

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Reply from Metroplex Stairlifts 2025.08.12

Ken,

Thank you so much for your glowing review and kind words! We’re thrilled to hear that Aaron and the Lonestar Stairlifts - Dallas Metroplex team exceeded your expectations from start to finish. It’s wonderful to know that the quick fabrication, punctual and neat installation, and affordable cost made such a positive impact. We take pride in delivering exceptional service, and your feedback about our team’s pleasant demeanor truly means the world to us. If you ever need anything else, we’re here for you and just a phone call away.

Jasmine Hambey 2024.11.16

     

These guys are great!! They service all of Texas. They bring the equipment out and install it. You don’t risk paying for something before you even see it because payment is due upon completion. They graciously answered our many questions before, during and after installation, which I very much appreciate. The stair lift works great and I believe it will be really helpful for a long time. I appreciate that the price I was quoted for the chair also included the installation. Another thing I really appreciated was that, when we were discussing add ons, they didn’t have a problem telling me that they didn’t think I needed certain upgrades. They didn’t try to up-sale. Thank you, Metroplex Stairlifts!!

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Reply from Metroplex Stairlifts 2024.11.16

Jasmine, thank you for taiking the time to write about our team! That is correct that we service all of Texas through our dealer network. The Pilot Aviator E603 has been the most reliable stairlift that we have sold in 17 years of doing business.

We deliver with a low price guarantee for any comparable stairlift and we never try to sell anything more than is required for a stairlift to properly fit and function.

Thank you so much and by the way, we really enjoyed the scenic ride out to your home!

Lynn Knox 2024.11.12

     

If you want a good & safe life call Aaron @ Metroplex Stairlifts!! Aaron delivered as promised. I interviewed 3 other stairlift companies but hands down Metroplex was for me. Owned & operated by Aaron, a local DFW resident made the difference. The pricing was very competitive as well! Nice friendly guys installing & supervised by Aaron till completion. Many thanks Metroplex!!

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Reply from Metroplex Stairlifts 2024.11.12

Lynn thank you so much for your compliments! The pilot Navigator e604 curved stairlift is definitely worth the wait. Alex and Chris were the technicians that handled your installation and they did an excellent job. If you need anything one of us will be there for you. I am always a phone call away should you ever need troubleshooting. It is quite simple, just give me a call when you're near the stairlift and we'll be able to help you over the phone if you ever need it. If we are unable to assist through phone support and the technician will be dispatched. We most certainly appreciate you providing us with your trust and confidence! And it makes my day to deliver such an amazing product that helps people on a daily basis.

Paul Pacior 2024.10.09

     

Aaron did a very good job installing the stair lift. The work was done quickly, efficiently, and professionally. The stair lift works great.

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Reply from Metroplex Stairlifts 2023.01.27

We are happy you chose us for your custom order! We are here long after your installation for any questions, troubleshooting, and service if/when it is required. Backed by our 1 year labor warranty, you can ride with total peace of mind that you will not have to spend another dime. We appreciate your feedback, Paul!

Pamela Jakubowski 2024.09.29

     

Aaron the owner was kind, prompt, caring and knowledgeable on the installation my new stairlift today ! Most of all his prices are fair ! Please use this company you will not be disappointed !

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Reply from Metroplex Stairlifts 2024.09.29

Pamela, we most certainly appreciate your feedback. I know you will not be disappointed with the Pilot Aviator E603 Straight Stairlift. With our extended warranty program, you will be completely covered, should you need any repairs in the future. Thank you for choosing Metroplex Stairlifts to replace your old stairlift. We are available until 9pm if you need phone support.

David Summers 2024.07.26

     

Aaron was extremely helpful when I first called about my current lift. I bought a new, better quality chair. He installed today and did an awesome job. Very thorough with instructions. I am very pleased with the sales and service. I highly recommend Metroplex Stairlifts. Give Aaron a call. I promise he will help you!!

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Reply from Metroplex Stairlifts 2024.07.26

David we are happy to help you while removing your old stairlift. I assure you, with my nearly 17 years in the business and Mt hands on many types of stairlifts, the one I installed today has the best track record of all stairlifts we have sold, and has now ridden out Hurrican Beryl without any reported service needs on any Pilot stairlift. We have been selling this model for 7 years now and as dealers we are extremely pleased. I know you will be, too. Thanks again for relying on Metroplex Stairlifts.

Bonnie Konjevich 2024.02.01

     

Metroplex Stairlifts owner, Aaron Sargent, installed this well-constructed, plush and comfy padded Stair lift chair unit, today. It glided up and down on its substantial rail, for my straight stairs, easily. Any question was answered comprehensively. Aaron will respond to your concerns quickly and both encourages+welcomes these calls with your product concerns. His body language and eye contact show empathy for them. I evaluate his joyful demeanor which is exceedingly informative when communicating with him. Several times the enthusiasm was great 👍 as he exclaimed how much he loves ❤️ his job. The labor was intense as he used his super drill through the thickly constructed porcelain tile that a contractor had installed over wood for a renovation 26 or so, years earlier. On a scale up to a 5, Aaon Sargent soars to a 7, and above. He took a couple of customer service calls without sacrificing the installation appointment. He neatly cleaned up after the project with the same dexterity and careful precision. He carefully went over the operation of buttons and levers with key information and necessary observations of signals this machine gives for proper maintenance and easy use.

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Reply from Metroplex Stairlifts 2024.06.04

Bonnie - thank you so much for your wonderful words about my company as well as my personal service and expression of dedication. I most certainly appreciate it. Somehow I missed the notification to this review or I would have expressed my gratitude sooner. I hope you are loving your stairlift. And with a comment like this, should you ever need a repair, the first hour is on me. Thank you so much.

Janet Elkin 2023.11.27

     

They were the only company to help me get a replacement part and went out of their way to get it done! The owner in particular is fantastic I highly recommend them.

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Reply from Metroplex Stairlifts 2023.11.27

Janet I am glad you called and happy that we were able to help you in such short notice!

A Leezer 2023.11.14

     

In 10 minutes the technician had my stair chair diagnosed and Running!! Amazingly fast, accurate, and professional! Thank you!! Other companies couldn't help or didn't call back...Great customer service!!

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Reply from Metroplex Stairlifts 2023.11.14

I am happy to help from over 1,000 miles away! Even though you are not one of our clients, I will be happy to support a product that we represent, even when you cannot find local assistance. If you need help pairing up with a local dealer, please call or text and I will be sure the manufacturer follows up with a local dealer / service technician to get someone out to wherever you are in Kentucky! I am glad to make your evening that much easier today by troubleshooting and assisting you over the phone with your Pilot Aviator E603 Straight Stairlift. My company is growing but we are still only located in Texas. We have helped several clients from coast to coast with products that we specialize in, knowing that we may be able to get them moving in a matter of a few minutes. We have been in business 16 years in the Houston area and Metroplex Stairlifts is now our second location. We service a major portion of the Texas Triangle, but regardless of where you are we are happy to give you phone guidance! Thank you so much for your review!

Julie Snodgrass 2023.11.14

     

Last Wednesday evening my mother and I were in dire straits: she is disabled and the stairlift she uses became completely inoperable. This immediately caused me to call several companies that serviced and/or repaired stairlifts to see what we could have done to get her chair fixed or replaced asap. I first reached out and spoke with Aaron, the owner of "Metroplex Stairlifts" and I was so very thankful for his great assessment of the stairlift issues over the phone and giving us very honest and reasonable suggestions first on troubleshooting the old stairlift's problems, what could possibly be wrong, and fixed or not; then, we discussed pricing and scheduling/coordination of the installation process--all of which were very clear to me and, again, very reasonable! He kept us very well informed about the timing surrounding the meeting and in-home consultation at with the installer, Matt. Like Aaron, Matt was also very nice, very prompt, great on keeping us informed, and worked so hard to get an excellent new stairlift up and running today, Monday, very quickly for my mother. Matt also patiently/kindly made sure she tried out the stairlift chair and understood how to safely operate it. I also wanted to note: Since Aaron had sold out of the particular kind of stairlift my mother needed (on last Wednesday, when I first reached out to "Metroplex Stairlifts"), had there been one available then, they most likely would've been able to install one sooner (e.g., maybe the next day, Thursday.) However, because of the sold-out situation and the urgency of needing a stairlift asap, Aaron so very kindly offered a used/but in excellent condition lift he had to bring from Houston. By taking this option that Aaron offered, a stairlift would get to us a few days sooner than if we had opted to purchase a brand new one. Long story short: "Metroplex Stairlifts" went above and beyond getting my mom a nice stairlift that was skillfully installed, working great, and given to us at a very nice discount. I can't say "Thank You!" enough to Aaron, Matt, and "Metroplex Stairlifts" for taking such great care of us! Sincerely, Julie Snodgrass

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Reply from Metroplex Stairlifts 2023.11.14

We will do whatever it takes to deliver a stairlift as soon as possible. We know how much our clients rely on stairlifts and in a situation such as yours, where you had an existing stairlift no longer functionable, your daily routine relies on a stairlift.

Julie, I really want to take a moment to say thank you so much for telling your story for the world to see! Please if you need anything, feel free to call, text, or email! Use the QR code on the stairlift to go directly to our contact page!

Terence Murphy 2023.09.03

     

Metroplex Stairlifts did a great job installing our chairlift. Aaron Sargent the owner is always available to help 24/7. I called him over Labor Day weekend with an issue and he was able to respond immediately; it ended up being “user error” but he gave me great advice; I highly recommend the company.

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Reply from Metroplex Stairlifts 2023.09.06

I am available from 9am to 9pm every day throughout the year, including all holidays. After hours, you can fill out the form on our contact page. Click on the button that says Request Repair Service. There is a diagnostics display reference guide that may help you immediately. If that is no use, scroll down to bottom and fill out the form any time day or night.

Call, email, and feel free to text me personally if you have any questions.

We appreciate your feedback, Terry.

andrew scothern 2023.06.14

     

I have known Aaron professionally for over 15 years in the stairlift industry. His dedication and commitment to his customers is first class, i have visited a number of his completed projects and witnessed the quality workmanship his team does first hand! I Would highly recommend Metroplex stairlifts if you are looking for a quality, affordable stair lift in the Dallas area.

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Reply from Metroplex Stairlifts 2023.06.14

Andy, thank you so much for your wonderful feedback. It is so great to hear from professionals who can vouch for our dedication, quality installations, and our drive to deliver the most reliable equipment that is available to the global market. Certainly your expertise has been part of the reason we have been so successful throughout the years! I really appreciate your sincerity, sir!

Kim Wallace 2023.01.27

     

Job well done on the repairs - stayed late to get the job done right and to make sure our stair chair was working properly. We are very happy

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Reply from Metroplex Stairlifts 2023.01.28

Some repairs can be more complicated than others. Rest assured, when Greater Houston Stair Lifts arrives on site, we are committed to repairing your stairlift. It was definitely a challenging repair, and with the new and updated components that should resolve the malfunction permamently.
We appreciate your review Kim! By the way we also added our new service label to your stairlift. Just scan it if you need to contact us or use our quick troubleshooting guide.

Thanks again!

Shawn Davis 2023.01.25

     

Aaron was fantastic! He scheduled our install quickly and kept us in the loop from the beginning to the install. We are very happy with our new stairlift!

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Reply from Metroplex Stairlifts 2023.01.27

And we are happy to deliver that E603 Outdoor Stairlift! The unit is entirely powder coated, including rhe gear rack, which means no maintenance required other than keeping the rail clean and free of debris. They hold up very well. In fact, I have it in my calendar to do a free follow up in 6 months, which is standard for all of our outdoor installations. See you some time in June! And thank you so much for your comments. We appreciate it!

Rosalind Riggs 2023.01.14

     

My stairlift is such a blessing my 90 year old aunt doesn't have to worry about getting up and down the stairs in my new house you see I'm so thankful Aaron worked so hard he was relentless in helping me meet my deadline of getting it in before the movers come tomorrow morning Aaron is such a professional person and very kind and knowledgeable he covered every detail of the lift with me I felt confident when he left my home knowing my aunt would be safe in that chair thank you for your excellent service

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Reply from Metroplex Stairlifts 2023.01.14

Congratulations on your new home! You are going love it there. The stairlift is not only great prevention for trips and falls but it is also a great way to haul heavy items up and down the stairs, and I know you will find this very useful when stocking the fridge in your gameroom! Cases of water or other beverages can easily rest on the footrest or seat. You can even buckle in larger objects. Thank you so much for your kind words Mrs. Riggs.

John Jacob 2023.01.05

     

Quick response, very professional. and system knowledge.

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Reply from Metroplex Stairlifts 2023.01.05

The correct information and specifications, as well as the dedication to service, is all that is required to prove you picked the right company for your stairlift! We do not have sales reps. We only have technicians that are truly trained on the products that we offer to our clients. This is why we can deliver fast and handle repairs even faster. We do appreciate your review, John. Thank you for your support!

Julie Jacob 2023.01.05

     

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Reply from Metroplex Stairlifts 2023.01.05

Thank for giving us 5 stars! See you tomorrow to take care of the issues you are having with your stairlift. If your stairlift does not move properly in either direction, we consider it an urgent repair. Our goal is to have you back up to speed within 24 hours from the time you call. We will be there tomorrow with the solution you need. Thank you for your review!

Danielle Rosser 2022.12.15

     

Got me a stair lift as soon as I called. Nice guy. Chair was good.

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Reply from Metroplex Stairlifts 2022.12.16

We keep many options in stock, including , color choices, rail designs, and powered swivel seats just so we can deliver a stairlift that properly fits your home and suits your needs. Holiday season is booming and we are making wishes come true. Danielle thank you for your review. We most certainly appreciate it. Wishing you a safe and joyful holiday season and a happy new year!

Donna Kibler 2022.12.13

     

Aaron and crew did a great job! Thanks so much…a very pleasant and EASY encounter!

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Reply from Metroplex Stairlifts 2022.12.16

It was a pleasant experience with you all as well! We are happy to have properly fit your staircase with the style that best suits the layout of your home. Do call if you need any service or scan our service sticker for more options, such as quick assistance with your diagnostic display codes or email directly any time day or night. Thank you for choosing Greater Houston Stair Lifts, Donna!

Sharon Alley 2022.11.16

     

Courteous, kept me well informed, on time, explained everything we needed to know about the chair Lift, I recommend them highly

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Reply from Metroplex Stairlifts 2022.11.16

Sure was a drive, too! No matter, you still got the same price as anyone else would be charged for the same type of stairlift and also based on the layout of your staircase. We strive to keep our pricing just as consistent as our service! If you have any questions, we make it real easy to contact us 7 days a week through phone, text, email, or our online repair request form. Thank you so much for leaving a review, Sharon!