Thank you, Whitney — we’re so glad Frank was able to help quickly and went the extra mile to get the part you needed. We appreciate your neighbor’s recommendation and your kind words. Please let us know anytime you need assistance again.
Brenda Ellis-General2026.03.03
Metro Appliance Services did an outstanding job repairing my dishwasher, washing machine and dryer.
Thank you, Brenda, for your kind 5-star review. We’re thrilled our technicians were able to repair your dishwasher, washing machine, and dryer and that you were pleased with the results. We appreciate you choosing Metro Appliance Services and are here to help with any future appliance needs.
J Marshall2026.02.26
I would like to take this opportunity to share the excellent experience I had with Metro Appliance. When I began experiencing an issue with my refrigerator, their team promptly scheduled a service appointment for the very next day without hesitation.
Technician Frank arrived on time and demonstrated exceptional professionalism and technical expertise throughout the visit. His knowledge and efficiency made the entire process smooth and stress-free. I would not hesitate to utilize Metro Appliance’s services again and highly recommend them to others seeking reliable and responsive appliance repair.
Thank you, J Marshall, for sharing your excellent experience and for the five-star rating. We’re glad Frank arrived on time and provided professional, knowledgeable, and efficient service. We will pass along your praise to Frank and the team. We appreciate your recommendation and look forward to helping you again whenever you need appliance repair.
Joseph Passaro2026.02.16
He diagnosed the issue right away with my wall oven. but the thermostat proved to be difficult to remove from the front. The oven needed to be removed from the wall to get to the thermostat coupling. Putting the oven back in the cabinet was challenging. Upon return with the part was now simple to replace because the coupling was now in the right place to be removed from the front.
Thank you, Joseph, for the detailed review and the 5-star rating. I’m glad we diagnosed the issue quickly and were able to complete the replacement on the return visit once the coupling was accessible. I apologize for the inconvenience of removing and reinstalling the oven and appreciate your patience while we made it right. If you need any further assistance, please reach out.
Thank you, Cheryl, for the wonderful 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again soon.
Amy Stevens2026.02.04
Frank is outstanding. I am so glad to have met him. Expert service and communication. I recommend him highly!
Thank you for the recommendation and the awesome review Ms. Stevens. It was an absolute pleasure working with you and Mr. Stevens! Thank you for the opportunity to properly get your dryer back up and running.
Pamela Fox2026.01.25
It was Sunday and our washing machine broke while washing a load of clothes. Panicked we called our usual appliance repair phone and left a message. When they called us back on Monday, they made an appointment for us 8 days later!!! This would be an issue at any time but this was 12/22/25 and we were expecting our family to visit and spend a few days with us for Christmas!!!! We reviewed multiple repair sites and saw the reviews about Frank and his kindness and expertise. We called him that day and he agreed to come at the end of his day which he did with a part he stopped to get that should have worked based on the machines error code we had given him. When he tried it, he was surprised that it did not work and agreed to return the next day after researching more options for that model’s repair. He came back on 12/23 as promised and successfully installed a new part and spent time explaining the repair issues, key information about our model and suggestions for the future. He was kind, patient and showed expertise and tenacity. His prices were more than reasonable which was a holiday miracle for us. We decided to delete our previous contact info for repair and gladly replaced it with this number. Although we are blessed with very few repair needs, we are grateful that we now have someone we can trust and appreciate for his knowledge and prompt service.
Thank you so much for your detailed and kind review, Pamela. We’re thrilled Frank was able to respond quickly, find the right solution, and earn your trust. Clear explanations and fair pricing are exactly what we aim for, and we appreciate you choosing us during the holidays. Wishing you and your family a wonderful holiday season.
James Haggins2026.01.07
Excellent service from a technician that's highly qualified and knowledgeable.
Thank you, James, for the kind words and the 5-star review. We’re glad our technician’s expertise and professionalism met your expectations. I will share your compliments with the team. We appreciate your trust and look forward to serving you again.
Renee L2026.01.06
Metro Appliance Services came out today to repair my washing machine. Frank did a fantastic job! He came to the appt. on time and ready to work. He is very knowledgeable, friendly and thorough in his work. He completed the job very quickly with a fair price. I will definitely use this company again.
Thank you, Renee, for your kind review and for choosing Metro Appliance Services. We’re delighted Frank arrived on time and provided knowledgeable, friendly, and thorough service, and we will share your compliments with him. We appreciate your trust and look forward to helping you again in the future.
Thank you for your wonderful review, Florencia! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon.
Mel C2025.12.12
Frank is timely, professional and efficient. Would definitely work with this company again.
Thank you for the great review, Mel! We're thrilled to hear that you found Frank to be timely, professional, and efficient. Your feedback means a lot to us, and we appreciate your support. We look forward to working with you again in the future!
Don Williams2025.12.10
Frank showed up on time, troubleshoot and detected the problem we were having with the oven not heating up. Motherboard had to be replaced and now oven is working fine now.
Thank you for taking the time to write this review Mr. Williams. We're glad to hear that Frank was able to resolve the issue with your oven efficiently. It's always our goal to provide timely and effective service, and we're pleased to know that everything is working well now. Your satisfaction is our top priority!
Catherine Turner2025.12.02
Got my old gas dryer to start heating again: Grateful.
Your 4 stars are much appreciated Ms. White. I hope all stays well with your dryer and dryer vent.
Aurelia Spencer2025.11.04
Frank was on time and very knowledgeable of the appliances. He went out of his way to come to the appointment, which was a long distance. He assessed the problems and made the repairs.
Thank you for the 5 stars and this awesome review Ms. Spencer. It means everything that you are pleased with the services provided. Thank you for giving me the opportunity to work with you. I look forward to meeting and exceeding your expectations into the future.
katy henshaw2025.10.29
I Have used Foreman several times now. He is knowledgeable, easy to work with and available. I think his rates are fair.
He will continue to be my go to appliance person.
Thank you for this awesome 5-star review Ms. Katy. It's people like you that help make the daily grind worthwhile! It was definitely good to see you again as well. Hopefully, you don't need me anytime soon, but I'll be here if you do.
James Kosiorek2025.10.03
Frank was on time, diagnosed and got our oven working again. Thanks for the prompt service and excellent communication!
Thank you for your excellent review! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.
JENICE BRUCE MCF2025.09.13
Mr Frank was absolutely amazing! He was very knowledgeable on the problem and fixed our oven. Our oven was smelling like gas every time we turned it on but now we smell no gas when we turn on our oven thanks to Mr Frank.
Thank you for your wonderful feedback! We're thrilled to hear that Mr. Frank was able to resolve the issue with your oven and put your mind at ease. Your satisfaction is our top priority, and it’s great to know that our team's expertise made a difference. If you need further assistance, feel free to reach out!
Thank you for your positive review, Peter. We truly appreciate your support and are delighted to hear that you had a great experience with us. Your feedback motivates our team to keep delivering exceptional service. We look forward to welcoming you back soon!
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