We had a scheduling misunderstanding but they went above and beyond to meet my needs...a little later than originally expected but an awesome recovery. The guys were awesome, proactive, easy to work with, efficient and professional in every respect. They did an awesome job and were very respectful in the process. My big test...would I use them again... Resounding Yes! Thank you!
The positives were that they were willing to do almost everything I asked, wrapped my big pieces of furniture and loaded the pod fairly well. The bad news is that they were really rough with a few of the smaller things to the extent they broke a lamp and my printer and dented a large drum ceiling pendant. And then got surly when I called the company to let them know about the broken items. I needed them to come back to my condo to get some things but they weren’t in a vehicle that could carry the items so I just let them go.
Reply from Messolar Moving and Installation services2025.12.10
We are very sorry about the accident involving your belongings. We want to clarify that you only booked for 2 hours. We also want to inform you that you did not book a truck service. Our movers are not authorized to move our customers' belongings in personal vehicles. This is only possible if you book our truck service. We apologize for the accident.
Absolutely amazing! I’ve moved a couple times and this company was by far the best. They got everything moved incredibly fast and were very nice and easy to work with.
I highly recommend this moving company. The guys they send are always very professional and easy to work with. During a stressful move they are always calming and get the job done. Don’t hesitate to book this company. Appreciate my movers Jose, Enzo, and Guido! Great job guys.
My 2nd time using Messolar, both fantastic experiences. In and out in just a few minutes local Marketplace furniture moves. Trustworthy, on-time and very careful. (from both the seller perspective and my perspective (buyer)). They are definitely not the cheapest in town compared to your friend with a truck. But they have done a great job for same-day purchases IMO -- and will use again. Recommend.
Regrettably, we used this moving company and I use that term loosely. To say that I would never recommend this company again is a severe understatement! I have moved dozens of times and have never had an experience quite this bad!!!
Let me start by saying that this moving company showed up unprepared - ZERO moving supplies!!! I had to provide all Packing supplies, boxes, including shrink wrap, shipping tape, bubble wrap, moving blankets, the WORKS! Oh, and when I asked them how many boxes I needed they said 10! Really??? As you can tell, I had to buy boxes from Home Depot, Lowe’s, U-Haul And a storage company down the street from us. I ended up buying over 300 boxes.
I have so, so…. many examples that I can use, as to how horrible this experience was - but I will give you the cliff notes version. Packing highlights are as follows - lampshade in a box with a vase (lampshade versus vase what could possibly go wrong with this?) -Fortunately, I caught it & I repacked the box. Then they triple wrapped Tupperware (plastic) and didn’t wrap drinking glasses that ended up broken. (SHOCKER) Watch out, shipping tape is their universal wrap around delicate things like glasses, crystal vases. You know the kind that leaves residue all over everything and then you get to spend hours using goo gone to get it off. Yeah, that was lots of fun! But I’d have to say finding our sound bars and electronics wrapped in shipping tape was the ultimate discovery that truly lit my fuse. 🔥 it doesn’t come off and the tape took off the finish of each sound bar ($500 x 3) plus wrapped all the cords and speakers with it too! They didn’t know how to pack TV’s or electronics. Plus, we had some very delicate art, and they were clueless in packing them!!! When I asked them if they were counting the number of boxes and items being loaded on the truck, they look puzzled??? The answer they had no tracking system at all.
Their truck loading skills were equally horrible. When I challenged them on having furniture to provide a base, they didn’t have a clue as to what I was talking about.🙄 You have to have an equal balance of furniture and boxes to minimize shifting during transport. Point being the customer should not have to school the movers.
And finally, we conclude with the out-of-state move. This is another area that they are not even adequate in providing said service. It took forever to just get a move date. Once we finally got our date, planning their drive here was a complete disaster. It took us by car eight hours to get here - that’s with fuel stops, food, etc. They thought they could drive down with 2 moving trucks unload and drive back the same day (never going to happen)! I asked them at 9 AM if they had left yet. And of course they had not. I asked what their plan was and they said they would be at our house by 6 PM. I knew that was impossible due to several factors. Considering a truck cannot go as fast as a car plus the hurricane took out several roads so that makes the haul even longer (All variables, they did not even take into account). At that point, I was so over dealing with them I decided to make a bet with my husband, just for amusement sake. I said, I bet you they don’t show up until tomorrow. He told me that was a suckers bet, but he went ahead and bet me anyway. Low and behold, I got a call from them at 6 PM that their “truck broke down“ (I knew that was a lie because they left too late) and they would be at our house at 11 PM and they would unpack through the night because they needed the guys back in Nashville the next day. At this point, my husband was one ticked off guy and he rarely ever gets ticked off! They pushed the wrong button, he told them NO & that the owner can put the guys up in a hotel and they could arrive at our house in the morning. He also advised them that it was unreasonable to show up at our house that late at night and that our neighbors would call enforcement for being a public nuisance and disturbing the neighborhood! Needless to say, they backed off and said they would be there in the morning.
Reply from Messolar Moving and Installation services2025.11.11
We regret that you have this inaccurate version of events. When you requested the service, you only asked about packing services, and we inquired about the amount of packing materials you required, as you had made the reservation for September 7, 2024. We did everything possible to visit your property, as we are very busy during those summer dates. Because we had too little time to visit your property and provide an estimate, we asked you to supply the packing materials yourself. I want to clarify that all these improvisations were due to your lack of organization of your move. The following day, you asked if a long-distance move was possible, and we confirmed it. You also inquired if we had climate-controlled storage, and we provided that service as well. The problem was that you requested only 15 days of storage, but in reality, you stayed for a year and a bit longer. And I remind you that you never answered the phone when it came to collecting your monthly payment. I also want to explain that no items were broken, and the property suffered no damage. We only received one photo of a sound bar that appeared to be dirty, and the solution was simply to clean it. We filled two 26-foot trucks and delivered everything to your destination. While in Nashville, one of our trucks experienced a light malfunction, which was repaired so we could begin the 7-hour trip to your destination. We asked if we could unload the same day, and you declined. The delivery was then completed the following morning without any issues, and not in the manner you described. We continue to serve our customers, giving our best effort, and this experience you had was 100% damage-free.
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