Finding yourself in a position where you have to help a friend or loved one get into treatment is never something you prepare for, and it’s one of the hardest decisions you can make. When I reached out to Music City Detox, Ashley was the person who walked me through everything — and I genuinely don’t know what I would’ve done without her.
She was calm, compassionate, and incredibly knowledgeable. She took the time to explain the process, answer every question, and help me navigate a situation that felt overwhelming and emotional. What could have been chaotic and confusing became manageable because of her support.
I would recommend Music City Detox to anyone struggling with addiction or anyone trying to help someone they care about. Ashley made an impossible moment so much easier, and I’m truly grateful for her guidance.
I have been fighting addiction for 15 years and I can say this is the only program where I felt heard. The groups led by Monica helped me more than she could ever know. Groups that taught me so much and will stay with me long after leaving the program. Than the therapy I received there with my therapist Breanna was exactly what I needed. She gave me so many different coping skills that I seriously have used almost daily. I felt heard and before I knew it I had worked thru issues I have held onto forever. I never thought it was possible. Finally Sarah my caseworker. She went above and beyond for me. There was an issue with my insurance and I was dropped, she worked relentlessly til she found an insurance for me so I was covered. I cant say enough about this program. If you are ready, this is the program for you!
I cannot recommend this place enough! The staff is amazing and I truly feel they gave me my sister back. I want to single out Sarah...she went above and beyond in helping my sister. Because of her and her never ending help, her warmth, her heart, and compassion my sister is thriving...the world needs more Sarahs!!
Went here for 20+- days for detoxing after multiple years of heavy drinking. Techs, case managers, therapists (Jeff) was mine are awesome, and very supportive during a very difficult time. If anyone is struggling to find a facility, do not hesitate about coming here! Thank you for all the help & support in every way
-Dylan
Stopped by Music City Detox to support a friend, and I was blown away. The environment is warm and welcoming, and the staff genuinely care. Their programs go beyond detox—they focus on long-term recovery, mental health, and overall wellness. I felt so reassured knowing my friend was getting top-notch care.
Thank you so much for sharing your experience and for supporting your friend! At Music City Detox, we believe recovery goes beyond detox—it’s about creating a safe, compassionate space where healing can begin. We’re so glad you felt the care and dedication of our team.
Nicole Quick2025.06.07
I went to Music City Detox on October 29, 2024, and I ABSOLUTELY LOVED IT THERE! Everyone is so nice and really is there to help! The only thing I did not like it's that they would come get you out of caseload for bs some times. They helped me get my life back! Thank yall so much!
We're so proud of you for taking that brave step in October and for the progress you've made. Your success story is what motivates our entire team every single day.
We also really appreciate your honest feedback about the caseload interruptions. We take all feedback seriously because it helps us continue improving our services. We want every aspect of the experience to support our clients' healing journey, so we'll definitely look into this to see how we can do better.
Most importantly, we're thrilled that you felt the genuine care and support from our team. When someone says "they really are there to help," that tells us our staff is living up to our mission of providing compassionate, quality care.
Rich Osburn2025.05.30
There are better options out there with a more complete grasp on client agency and personalized care. If I had a friend or loved one in need, I would never send them to this company for care. I know this ownership group, and I would recommend other options.
This place is horrible. They lie to you over the phone to get you there and then you are basically trapped once you get there. I had a seizure from their detox protocol and because they didn't witness my seizure, they said it didn't happen. I didn't see a doctor until my 3rd day there! Both the nurses and doctors are extremely rude and don't care about your health. They don't have hardly any clients there, so they will tell you anything on the phone so they can fill beds. When I finally couldn't take it anymore and told them that I wanted to leave, that's when the real evil of the place came out. They wouldn't let me use the phone to arrange transportation, they refused to give me my phone and wallet. I came from another state and there was no way to fly back home or even get an Uber since they refused to give me my wallet. My parents had to drive 6 hours to come get me. This place just basically shoved me out the door with no care or concern with what would happen to me. I was stuck outside on 900 degree heat and they refused to let me have a water or Gatorade to leave with. That's a horrible way to treat people. The place is in the middle of nowhere, so I couldn't walk anywhere. They refused to give me all the medicine that I brought. The place is some old office building that is badly remodeled. The best things you can do is consider going somewhere else for your own safety! Don't listen to the people on the phone, because they aren't even at the facility, they are in a call center. They get a commission on how many clinics that they can get in there. Beware of Megan at the call center, she is supposed to be the director of admissions and she is nothing but a liar. She promised me a flight home but when I wanted to leave, she cancelled the flight and proceeded to call me names and cussed me out. In closing, stay away from this place for your own health and safety. There are many other detox's in Nashville to choose from. They just want to fill their many empty beds and will tell you anything to get you there. I can't say enough how inhumane these people are. Stay away!
Music City Detox sets the standard for quality care in addiction treatment. The staff is truly exceptional—compassionate, professional, and deeply committed to every client’s well-being. From medical support to emotional care, the team goes above and beyond to ensure each individual feels seen, safe, and supported. The facility is clean, structured, and designed to promote healing from day one. If you’re looking for a place that genuinely cares and delivers top-tier treatment, Music City Detox is the place to go.
Wow! Great place and they really have there hearts in this job. Right from the beginning my Pre admission was super smooth and Rachel did a great job explaining the place and making me feel comfortable before even admitting. I wasn’t just a client to them like most places I was truly cared for!
Thank you SO MUCH RACHEL HUBBARD !!! IM IN TEARS THINKING ABOUT HOW GENTLE YOU WERE WITH MY SON AND GETTING HIM IN TO A WONDERFUL FACILITY SUCH AS MUSIC CITY DETOX WHERE THEY HAVE GREAT FOOD AND DRINKS AVAILABLE 24/7 WE WERE REALLY HAPPY TO HEAR THAT CUZ MY SON WAS IN REALLY BAD SHAPE AND WAS IN NEED OF SOMEWHERE TO GO WE APPRECIATE YOU TAKING THE TIME TO SEE THAT ALL HIS NEEDS WERE MET AND ALL THE EYES WERE DOTTED AND T'S WERE CROSSED WE APPRECIATE YOU RACHEL THANK YOU SO MUCH
I have not been more impressed with a facility from initial contact through discharge process in quite a while. I have referred patients to a number of programs over the years, and the care, communication, compassion and professionalism that is provided at Music City are unparalleled. Great job with everything you are doing for those you serve. We need more places like you.
Thank you for your amazing review, Mike! We are proud to offer the care we do and honored to have amazing people on our team.
Stacey Mcfall2025.02.22
I absolutely loved my stay at MCD it was a rough couple days but the staff and other clients was so welcoming and friendly I loved the atmosphere and the kindness I was giving ….. it’s a great program I highly recommend it
Thank you for your kind review, Stacey! We are always here to support you!
Shawn Whitt2025.02.18
Music City Detox is warm, loving and truly cares about the recovery process. The staff here is professional and compassionate every step of the way. What a safe and comforting place to heal!
This is the best rehab I have ever been to.
Everyone from the nurses, case counslers,techs,cooks ,therpist,upper management are top notch they real care about every person that comes thru the door...makes them feel at home and help thru them the progress and make sure ever need is meet.
Would like to give a special thanks to Chantel she is the greatest..
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