Verified Company
Communication with staff was great overall. But had issues with the quote.
I got a quote including total labour and part costs. I asked for a breakdown but they wouldnt give me specifics. I asked for specific model number and brand of the after market product that will be used on my car, but they were hesitant to provide me the information. I had to ask 4-5 times to finally get the product number. Turns out, the quoted part cost was 4 times what I googled online (including shipping). I asked my car’s original dealership’s price: while original part costed way more(obviously), labour costed same (around $800). Although the job could get annoying, as far as I know it shouldnt take more than an hour or two to get the job done. So Im sure a lot of the labour cost was profit to the shop (including shop expenses). I doubt the mechanic gets paid more than $70 an hr, so at most actual labour cost should be around $70-210.
I am understand with labour cost manipulation, but marking up supply costs by 4 times also seems over the top.
As far as I know, shops are regulated by consumer protection and they are obligated to give specifics of the costs of the service when asked. I ended up going with the quote because my car needed emergency repair and I needed to use the car asap.
Overall, mechanics seem skilled, but more honest service would have made me a repeat customer.
Reply from EuroMechanic
2025.11.24
Hi Dennis K,
This appears to be your second. As such we see that you are trying to tarnish our great reputation. We work hard to take care of all of our customers fairly and offer great value, service and quality.
Any estimate we provide breaks down all costs line by line - labour, parts and tax.
The set labor time by Mercedes is 5 hours for the repair we did on your car, it does not take “an hour or two”
We priced the part out at the suppliers MSRP, $1000 less than the dealer.
Our shop charges $160 for an alignment, not sure where you get $450 from.
Your reviews are totally inaccurate and misleading to people reading these reviews, we ask that you please take this down.
This appears to be your second. As such we see that you are trying to tarnish our great reputation. We work hard to take care of all of our customers fairly and offer great value, service and quality.
Any estimate we provide breaks down all costs line by line - labour, parts and tax.
The set labor time by Mercedes is 5 hours for the repair we did on your car, it does not take “an hour or two”
We priced the part out at the suppliers MSRP, $1000 less than the dealer.
Our shop charges $160 for an alignment, not sure where you get $450 from.
Your reviews are totally inaccurate and misleading to people reading these reviews, we ask that you please take this down.
My quote was:
$1200 for cv axle replacement.
$2000 for drive shaft replacement.
$200 for alignment.
Although less than dealership, doesnt seem affordable. Don’t seem honest pricing. You have front desk people talking to you, not the actual mechanic that touches your car. My car is a 13 yr old Mercedes. Was not given the option for rebuilding the parts which I later learned it is more affordable and better than replacing with after market part. I think couldve given alignment as a free service with either or both of the other services.
You be the judge.
Edit: I was indeed wrong with the alignment pricing i stated originally. The number were from on top my head. Other numbers are roughly the quote I received.
As for what Ive wrote regarding my experience, that is my opinion and what happened. I shouldnt have even compared the pricing with dealership. Would have been more clear if compared with similar auto repair shops or independent mechanics on kijiji. Im sure anyone will do their own pricing research before they make a decision. I just wanted to emphasize to do your own diligence.
Edit2: it is quite funny you feel your reputation is solely built from only positivity. Learn to PR better than calling a review fake and only pointing out a small number of the actual whole quote. Are you indirectly admitting your other quotes?
Reply from EuroMechanic
2025.11.24
Hi Zephy,
Any estimate we provide breaks down all costs line by line - labour, parts and tax.
The set labor time by Mercedes is 5 hours for the repair we did on your car, it does not take “an hour or two”
We priced the part out at the suppliers MSRP, $1000 less than the dealer.
Our shop charges $160 for an alignment, not sure where you get $450 from.
Your reviews are inaccurate and misleading to people reading these reviews, we ask you take this down. We've been doing our best to help our customers since the beginning. This review is fake and does not speak to the quality, service or value that we offer all of our customers. You are intentionally trying to harm our good reputation.
Any estimate we provide breaks down all costs line by line - labour, parts and tax.
The set labor time by Mercedes is 5 hours for the repair we did on your car, it does not take “an hour or two”
We priced the part out at the suppliers MSRP, $1000 less than the dealer.
Our shop charges $160 for an alignment, not sure where you get $450 from.
Your reviews are inaccurate and misleading to people reading these reviews, we ask you take this down. We've been doing our best to help our customers since the beginning. This review is fake and does not speak to the quality, service or value that we offer all of our customers. You are intentionally trying to harm our good reputation.
