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What customers say about Tidemark Federal Credit Union
Recent reviews
Polite, very helpful- above and beyond what I expected. Very grateful to Jayde Mudry. Financial Service Consultant.
Reply from Tidemark Federal Credit Union
2026.11.02
Thank you so much, Jeffrey! We’re so glad Jayde was able to go above and beyond for you, that’s exactly the kind of experience we want every member to have. We’ll make sure she knows how much you appreciated her. We’re grateful for your kind words and your membership!
Jayde is a wonderful asset to TIDEMARK bank. As a new member she helped me resolve the problem I was having with my mobile banking. Professional and patient.
Reply from Tidemark Federal Credit Union
2026.10.30
Thank you so much for the kind words, Frank, and welcome to Tidemark! We're so glad Jayde was able to help you get everything sorted out with your mobile banking. We couldn't agree more that she's a wonderful asset to our team! Her patience and dedication to helping our members are just a few of the reasons we're so lucky to have her. We'll be sure to share your thoughtful review with her. Thank you for choosing Tidemark FCU!
Sierra did a terrific job assisting me with an IRA- very professional and pleasant to work with!
Reply from Tidemark Federal Credit Union
2026.10.26
Thank you so much for the wonderful review, Ash! We're happy to hear Sierra made your experience such a positive one. She's a valued part of our Tidemark team, and we're lucky to have her! We'll be sure to share your kind words with her. Thank you for trusting us with your financial needs!
Having Tidemark services close to home is awesome, and the service is always friendly and efficient! I have to give 10 stars ✨️ to Georgina and Debbie! They ALWAYS provide friendly and helpful service! Wonderful to know that any problem or question i have can always be answered! Great job, Tidemark, I always recommend you to new people.
Reply from Tidemark Federal Credit Union
2026.10.16
Donna, your review made our day! Thank you so much for your kind words and for recommending Tidemark to others. We're so lucky to have Georgina and Debbie on our team, and it means a lot to hear how much you appreciate the care and attention they put into helping our members. We'll be sure to share your wonderful feedback with them! Thank you for being such a valued part of the Tidemark family!
I try to transfer money to pay my credit card bill and are told by the app that I’m not aloud to pay my credit card bill because it’s overdue how in the heck does that make any sense
Everytime I used to go there instead of LONG NECK BRANCH to avoid JAYDE B.C she is a disgrace, i was treated GREAT. Come to this branch and AVOID LONG NECK BRANCH B.C OF JAYDE !
Reply from Tidemark Federal Credit Union
2026.10.13
Thank you for sharing your experience, Paul. We’re glad you felt well cared for. We’re proud of the dedicated team members across all of our branches.
Great customer service
Reply from Tidemark Federal Credit Union
2026.10.01
Hi Matt, thank you for your 5-star review! We truly appreciate your support and are so glad to have you as part of the Tidemark FCU family. We look forward to continuing to serve you!
Reply from Tidemark Federal Credit Union
2026.10.05
Thank you so much for the 5-star review, Russell! We truly appreciate your support and are glad to have you as part of the Tidemark FCU community. Thanks for choosing to bank local with us!
Their website is horrible and they make almost impossible to make a loan payment… with i had gotten loan through someone else…. If you are financing and hear tidemark run away
Reply from Tidemark Federal Credit Union
2026.10.07
Hi Davey, we’re sorry to hear you’ve had a frustrating experience trying to make your loan payment. Paying a loan should be simple, and we’d like to better understand where the process broke down for you. We’ve worked to make our loan payment portal more user-friendly, so our Digital Banking team would appreciate the opportunity to review your payment options and help troubleshoot the issue directly. For your privacy, we’re unable to discuss account details in a public review.
Please contact us at 302-629-0100 so we can assist you. We'd like the chance to help.
Please contact us at 302-629-0100 so we can assist you. We'd like the chance to help.
Reply from Tidemark Federal Credit Union
2026.10.13
Thank you so much for the 5 stars, Apostle! We’re grateful for your support and honored to have you as a Tidemark member. We look forward to continuing to serve you!
I accidentally blocked the Bank phone number and went into Tidemark for help and after the second day Jayde was very helpful and Friendly!!!! 😊
Reply from Tidemark Federal Credit Union
2026.09.02
Thank you for the kind review, Karen! We’re so glad Jayde was able to help get everything sorted out for you. We’re lucky to have her on the Tidemark team and will be sure to share your kind words with her. Thanks for being a Tidemark member!
Reply from Tidemark Federal Credit Union
2026.09.15
Hi Thomas, thank you for taking the time to leave us a review. We weren’t able to locate a membership under the name shown here, so we’d appreciate the opportunity to learn more about your experience. What could we have done differently to make this a 5-star experience? Please feel free to reach out to us directly so our team can better understand your concerns and see how we can help. We value the feedback and hope to hear from you. 302-629-0100
Super convenient. I like the way the distribute model works using video to access tellers. It felt impersonal, but ultimately I like it better. Customer services is great, too. The only downside is that they don’t offer Zelle, but that isn’t a game changer to me. The rest far outweighs that.
Reply from Tidemark Federal Credit Union
2026.07.29
Thank you so much for your thoughtful review, Donald! We're glad to hear our Video Teller service has been a convenient experience and that our team has provided great customer service along the way. We also appreciate your feedback about Zelle. Comments like yours help us continue to improve the member experience. Thank you for being part of the Tidemark FCU family!
Customer service was very Professional and Friendly. I feel I made a great choice!
Reply from Tidemark Federal Credit Union
2026.10.13
Thank you, Penelope! Professional and friendly is exactly what we aim for every day. Welcome to the Tidemark family, you did make a great choice! We’re happy to have you.
There’s a lovely lady by the name of Georgina that is ALWAYS there and ALWAYS KIND and HELPFUL. She is super friendly. She is definitely a great asset to Tidemark. People like Georgina deserve recognition. She puts in the effort. She should be rewarded. Thank you Georgina for your help and pleasant vibes and great conversation during my transactions!!!
Reply from Tidemark Federal Credit Union
2026.07.16
Thank you so much for taking the time to share your kind words! We're thrilled to hear Georgina made such a positive impression. She truly cares about our members, and we're incredibly grateful to have her as part of the Tidemark team. We'll be sure to share your thoughtful feedback with her. Thank you again for such a lovely review!
Reply from Tidemark Federal Credit Union
2026.07.13
Hi David, thank you for your 5-star rating! We truly appreciate your support and are grateful to have you as part of the Tidemark FCU family. We look forward to serving you again!
Jayde was awesome helping with a Miller Trust account. Allen is also always helpful. Great customer service.
Thank you
Frequently asked questions about Tidemark Federal Credit Union
How many reviews does Tidemark Federal Credit Union have?
Tidemark Federal Credit Union has 128 reviews on Trustindex, collected from Google and Trustindex.
What is Tidemark Federal Credit Union's average rating?
Tidemark Federal Credit Union is rated 3.7 out of 5 based on 128 reviews. 64% of reviewers gave five stars.
Are Tidemark Federal Credit Union reviews verified?
Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
How do I write a review for Tidemark Federal Credit Union?
Use the "Write a review" button on this page to share your own experience with Tidemark Federal Credit Union.