The guys at Master Of Appliances Did great work I highly recommend Carlos and his team Been working with Carlos since 2022 I am in commercial real estate He helped us a lot getting our appliances back into rotation
Thank you so much for the fantastic review, Doug! We're delighted to hear that Carlos and the team have consistently provided great service for your commercial real estate needs. Your recommendation means a lot to us, and we look forward to continuing to work with you!
Diane Marshall2025.12.12
Horrible experience! Had a dryer that was throwing a code and was extremely loud and noisy within mins of starting cycle. They were prompt to set up appt. Bruno came and told me I needed a heating element and sensors replaced. We spoke of the issues including the horrific noise it made. He quoted me $400 to repair. I specifically asked him if the machine was worth putting that in to as I acquired this dryer from purchasing my home a few yrs ago. He said yes and assured me that replacing the heating element and sensors would take care of it. He came back 2 days later to install new parts. When finished, I was concerned as the dryer was still making that loud awful noise when running. He said, oh, that's the motor. I started digging more and said that he never once disclosed that the noise was coming from the motor not the heating element. He said that was a separate problem, to keep an eye on the motor and if needed to be replaced would be another $250. I was horrified as he never ever mentioned that this was a potential problem. Had I been told, I would have never invested the money for these other parts knowing that the motor was having an issue and may not last much longer. I would have just invested in a new dryer. I feel this was very dishonest. The noise was one of the issues I mentioned and it was certainly loud and obvious enough for no one to ignore. He took out the new parts installed which I directed him to do as I told him I never would have made the decision to fix had I known about this motor issue as well. Very disappointed and feel that being a female, I was taken advantage of.
Addendum: The owner of the company, Carlos, reached out to me today to better understand the situation. He apologized for the experience I had and offered to refund the service fee I paid. He seems to really care about his reputation and what his customers think and I really appreciate that and respect him for that. Thank you Carlos!
Thank you for sharing your feedback. We are truly sorry for the frustration this situation caused. As soon as we learned about your experience, we reached out to you directly to understand what happened and to make it right.
After reviewing the service, we explained that our technician initially focused on the error messages and the shutdown issue caused by the failed heating element. Unfortunately, he did not identify the source of the loud noise during the first visit, which led to a misunderstanding when the motor issue became clear only after the heating element was replaced. We understand how this affected your decision, and we sincerely apologize for that oversight.
As discussed, we removed the installed parts and issued a full refund for the service. We never want a customer to feel misled or taken advantage of, and we appreciate you giving us the opportunity to address the situation. Your feedback helps us improve our communication and diagnostics so this does not happen again.
If there is anything else we can do for you, please do not hesitate to reach out directly.
— Master of Appliances
Kimberly Anderson2025.12.11
The repair guy did a great job fixing my dryer. I would definitely recommend them.
Thank you so much for your kind words, Kimberly! We're delighted to hear that our technician did a great job fixing your dryer and that you would recommend our service.
Brian Vatelle2025.12.08
Master of appliances came out in 2 days to look at my broken dryer. They inspected, installed some sensors but the dryer still did not work. They gave a quick estimate to repair it but they did not recommend it since it would have cost more than what I paid for it. I’m very happy with the service.
Thank you, Brian! I'm glad we could provide you with a thorough inspection and an honest assessment of your dryer. Your satisfaction with our service means a lot to us!
Thank you so much for the 5-star rating, Monica! We're delighted to know you had a positive experience with Master of Appliances Repair. If there's anything else we can do for you, please don't hesitate to reach out.
Thank you so much for the 5-star rating, Colin! I’m glad you had a positive experience with Master of Appliances Repair. If you ever need help in the future, we're here to assist you.
Meredith Fraser2025.11.28
Wonderful, quickly scheduled service by a true professional! Fernando was on time, efficient, and knowledgeable about the machine and diagnosed exactly what was wrong. I am so grateful!
Thank you so much for your kind words, Meredith! I'm delighted to hear that Fernando provided you with quick, efficient, and knowledgeable service. We're grateful for your trust and pleased to have resolved the issue with your machine.
Tom Valencia2025.11.27
We received prompt and reliable service with a smile, and we plan to use Master Appliances Repair in the future. Thank you, Master Appliances!
Thank you, Tom, for your kind words! I'm delighted to hear that you found our service prompt and reliable. We look forward to assisting you with any future repair needs!
Sharon D2025.11.26
I highly recommend Master Of Appliances for appliance repair. I called on a Thursday morning. They were able to send a repair technician the next day. They asked me for a photo of the serial number of my old gas dryer when I scheduled my appointment. Bruno arrived with the parts in the truck. Belt and pulley were replaced in about 30 mins. Excellent communication and customer service.
Hello Sharon D, thank you so much for your kind words and for taking the time to share your experience with Master of Appliances Repair. We're thrilled to hear that Bruno was able to promptly address your dryer issue and that our communication and customer service met your expectations. It’s our goal to provide efficient and reliable service, and we’re glad we could do just that for you. If you ever need assistance again, don’t hesitate to reach out. Warm regards!
Ken and Joyce Ayvazian2025.11.26
The spin cycle on our 7 year old GE washer was not shutting off properly and we were having to do it manually. Fernando came out and diagnosed a sensor that needed replacing. That fixed the problem. The price was reasonable and we decided to repair rather than replace. Prompt and excellent service.
Hello Ken and Joyce Ayvazian, thank you so much for taking the time to share your experience with us! We're delighted to hear that Fernando was able to quickly identify and resolve the issue with your GE washer. We always strive to provide prompt and excellent service at a reasonable price, and we're thrilled to know that your experience reflected this commitment. If you need any further assistance or have any other appliances that require attention in the future, please don't hesitate to reach out. We're here to help! Best regards, Master of Appliances Repair.
Thank you so much for the 5-star review! We're delighted to hear you had a positive experience with Master of Appliances Repair. If you ever need any more assistance, we're here to help!
helen lyman2025.11.20
Great service and will recommend them to anyone else
Thank you so much for your kind words, Helen! We're thrilled to hear that you had a great experience with our service. Recommendations from our valued clients like you mean the world to us. If you ever need assistance again, don't hesitate to reach out. We're here to help!
Thank you so much for your 5-star review, Ben! We're glad to hear that you had a positive experience with Master of Appliances Repair. If you ever need assistance in the future, we're here to help.
Robert Mastrocola2025.11.19
Carlos was on time and did a great job. I would definitely use him again.
Thank you so much for your kind review, Robert! I'm pleased to hear that Carlos impressed you with his punctuality and excellent service. We look forward to assisting you again in the future!
MaryLou Pierce2025.11.19
Bruno arrived on time and quickly got to work. He fixed my washing machine and provided tips on how to avoid it from happening again. Bruno was courteous and informative. I couldn't be more satisfied with Bruno and Master of Appliance Repair .
Thank you so much for your kind words, MaryLou! I'm delighted to hear that Bruno was able to fix your washing machine promptly and provide helpful maintenance tips. We strive for courteous and informative service, and it means a lot to know we met your expectations.
Jennifer Flescher2025.11.19
They came quickly, fixed the problem, were very courteous and kind.
Thank you so much for the great review, Jennifer! I'm glad to hear that our quick service and courteous team left a positive impression on you. We look forward to helping you again if you need us!
ANDY SHIU2025.11.17
I have been working with Master of Appliances in a few occasions. Their response is always prompt, provides honest assessment and provides prompt solutions. Highly recommended.
Thank you so much for your kind words, Andy! I'm delighted to hear that our prompt response and honest assessments have consistently met your expectations. Your recommendation means a lot to us!
Thank you so much for the 5-star rating! We're delighted to know you had a great experience with Master of Appliances Repair. If you ever need assistance in the future, we're here to help!
Jill Silvester2025.11.11
Bruno was very polite and explained why the start button on my washing machine wasn't working. Service was quick. I will definitely use this company again.
Thank you so much for your kind words, Jill! I'm delighted to hear that Bruno was able to provide polite and efficient service while explaining the issue with your washing machine. We look forward to assisting you again in the future!
Leslie Anne Giovino2025.11.09
Master of appliances was able to make an appointment quicker than any other company I reached out to. Came exactly on time and fixed our gas dryer and it's like new again! 10/10!
Thank you so much, Leslie, for sharing your experience! We're glad we could schedule an appointment quickly and get your gas dryer working like new again. It's always great to hear that our team was able to meet your needs efficiently and professionally.
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