Verified Company
They were very friendly and prompt
Did a thorough inspection
Got it fixed in short amount of time
Reply from Mason Automotive
2025.11.20
Thanks so much, Anne! We’re glad you appreciated the quick turnaround and thorough inspection. Always happy to help and hope to see you again when you need us!
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Very straightforward, pleasant customer service and prompt work. I was very satisfied with all aspects of my experience at Mason’s!
Reply from Mason Automotive
2025.11.20
Thanks so much, Aidrik! We’re really glad you had a smooth and satisfying experience. Straightforward service and happy customers are what we’re all about. See you next time!
Mason automotive is where I take all of our vehicles to. You tell them what you need done and they will also do a courtesy inspection and tell you about what they had found. The guys at mason do not try and sale you anything that is not a safety issue, they tell you about it and leave it up to you. Fair and honest guys couldn’t ask any better.
Reply from Mason Automotive
2025.11.13
Thanks Kevin! We really appreciate you trusting us with all your vehicles. It means a lot to hear you value our honesty and approach. We're always here if you need us!
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Mason's did a engine replacement in my truck and the quality of the work was excellent and they were great to work with.
Reply from Mason Automotive
2025.11.03
Thanks so much, Dexter! We're glad you were happy with the engine replacement and that working with us was a good experience. Appreciate you trusting us with your truck!
Mason Auto was incredible to work with, gave me all options before beginning any work, and kept me updated the whole way. They saved me a ton of money and hassle by correctly diagnosing a problem other shops got wrong.
Reply from Mason Automotive
2025.11.03
Tad, thank you for the awesome review! We’re really glad we could save you time and money by getting the diagnosis right. Appreciate you choosing Mason Automotive!
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I recieved an honest overview of what was needed for my car. Even though they couldn't diagnose the issue I came in for because of another problem, I learned about a bigger issue that could be very dangerous if left uncorrected. This saved me from a possible life altering issue.
Reply from Mason Automotive
2025.10.24
Thank you, Leandria! We're really glad we could help uncover that bigger issue before it became dangerous. Your safety always comes first—appreciate your trust in us!
Last year about this time of year, we were new to the Bloomington area and were looking for a honest mechanic. We had an honest mechanic for thirty-four years prior to relocating here.
One the first try, we went to Mason Automotive on Yost Avenue last year.
They fixed the primary issue and then Mason Automotive tried to convince me something else was wrong with my vehicle when over a year later the problem cited never happened. I questioned them intently about it and discovered it was just a ruse. Some may call it suggestive sales and fall prey to it
I never went back there for service. They sent a reminder.
We found an honest mechanic on the second try. Total honesty is always best for having loyal customers. It is the right thing to do.
I forgive them for their actions. We are all sinners saved by God's grace. Satan is like a roaring lion roaming about seeking who he may devour.
Reply from Mason Automotive
2025.10.19
Hello, thank you for taking the time to share your thoughts. We’re sorry to hear you left feeling uncertain about our recommendations. Our goal is always to provide honest, transparent information about what we find during inspections so customers can make informed decisions — never to pressure or mislead anyone. Unfortunately, we’re unable to locate a record of your visit based on this profile name, but we’d be happy to review it further if you’d like to reach out directly at (812) 272-7540. We’re glad you’ve found a shop you’re comfortable with and wish you the best moving forward. — Mason Automotive
Vehicle was repair in a timely manner at a reasonable price. I would definitely use this shop again if the need should arrive.
Reply from Mason Automotive
2025.10.17
Thanks so much, Mike! We’re glad we could get your vehicle repaired quickly and at a fair price. Appreciate the kind words—come see us anytime you need!
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These guys did a complete checkup on my 2010 Escape. It had so many issues, expensive issues that they were honest in telling me not to get the repairs. It wouldn't be worth doing. I will definitely use them in the future. Hopefully not in the near future though. Thanks guys.
Reply from Mason Automotive
2025.10.13
Thanks for the kind words, Keith! We’re always going to give it to you straight—glad we could help you make the right call. Hope that Escape keeps hanging in there!
I have been coming here for the past 4 years and I have nothing but amazing things to say about these guys!! They are always kind and helpful. As a single woman who needs lots of that when it comes to cars they always welcome my questions and give me friendly advice! They do an amazing job on my car upkeep and are always honest in telling me what I need and what I can go without if its not in my budget. I highly recommend them to anyone!
Reply from Mason Automotive
2025.10.03
Amber, it means a lot that you’ve trusted us for 4 years. We’re always here to support you with honest advice and friendly service—thank you for the kind words and recommendation!
My wife has a 2012 Santa fe in which we were using a previous mechanic who was putting recalled parts on it... so to be clear this meant we were changing parts on the car wayyyy to frequently.... we were told by the previous people that were working on our cars to just 'get a newer car' bcuz our car was just too old for a Hyundai? We went to masons and found out that all that previous spoke on BS was lies! We had my wife's car fixed FINALLY and a true diagnosis on both our vehicles.... We got a good bit of eork done on my wife's car, and ive has some work done on mine as well, and we couldnt be happier with these guys at mason!
Reply from Mason Automotive
2025.10.03
Tom, we really appreciate you sharing your experience. It means a lot to know we could help give both of your vehicles the care they deserve. Thanks for trusting us!
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