I wish I could be writing this and explain our tour, but I am doing a 5 star for their honesty! I booked them for a private Catamaran tour for 4 hours on our Cruise ship stop & gave a 530 EURO deposit. We agreed I'd pay the balance on the day of our cruise stop. The night before we docked, Jose reached out to say the weather looks poor for the next day. He gave me the option to cancel, but we both agreed to wait & see how it is the next day. That morning, it was raining & Jose reached out to say the seas are a bit rough. He was willing to take us out (if we wanted) but he said he would rather us cancel than provide us with a tour that we may not love. He was more concerened with our having a great experience than his making money! We did end up canceleing and he immediately refunded our money. We were dissappointed that we could not go out, but we sincerely appreciate his honesty!! Thank you Jose!
Respuesta de Malaga Catamaran Sea
2025.10.21
Oohh. Estoy un poco triste por no haberte dado el servicio. Habíamos preparado todo con mucha ilusión, con vuestro vino preferido Pinot Grigio… pero la meteorología no era adecuada para disfrutar. Muchas gracias por confiar en nosotros!! Y por supuesto gracias por tus palabras.
Espero que nos veamos pronto
Espero que nos veamos pronto