Verified Company
Very satisfied with the service guy!
Forgot his Name (sorry!!) Did everything promised!!!
Reply from Maffei Services
2025.12.15
Thank you, Richard! We're glad to hear you were satisfied with the service. We appreciate your feedback and will make sure to recognize the team member who assisted you. Michele
I scheduled a routine service/maintenance visit for my Navien water heater, which was installed in 2021 when the building was constructed.
During the visit, the technician did not run any diagnostic tests (no combustion analysis, no gas detector test, no CO measurements, no documentation). Instead, he stated that he “smelled gas,” said the heat exchanger was cracked, and immediately recommended full replacement of the unit ASAP.
No evidence, measurements, or test results were provided to support these claims. The gas was not shut off, the unit was not red-tagged, and no manufacturer (Navien) diagnostics or warranty process was initiated. The recommendation appeared to be based solely on visual inspection and smell, rather than proper testing.
After consulting additional sources and learning what proper diagnostics should include, it was clear that the conclusions presented were unsupported and felt like fear-based selling rather than an evidence-based service call and nothing is wrong with my Navien water heater.
I would strongly recommend not using this company and if you do use this company for service ask for documented test results before agreeing to any major repair or replacement.
Reply from Maffei Services
2025.12.15
Banerji tushar, I appreciate you taking the time to share your concerns regarding your recent service experience. It's understandable to feel frustrated when expectations are not met, especially regarding something as important as your water heater. Your feedback is invaluable, and I encourage you to reach out to us directly so we can address your concerns and provide the assistance you deserve. Michele 978-432-1128
Maffei service was professional and timely. Very upfront about service and pricing. Polite and respectful. They understood I had to be working while they were in my home.
Reply from Maffei Services
2025.12.15
Thank you, Alex, for your kind words! We're glad to hear that you had a positive experience with our team and that we could accommodate your working schedule. Your feedback means a lot to us!
Excellent service for my sump pump
They came down within 24 hours and fixed the problem efficiently
Reply from Maffei Services
2025.12.12
Thank you, David! We're glad to hear you had a great experience with our service and that we could resolve your sump pump issue quickly. Your satisfaction means a lot to us!
Tub drain leaking, called Maffei, they said they will be out the next between 12-4, tech arrived around 1. Tech looked at situation, and started to work, another tech came to assist, very professional and knowledgeable
Work was done in a few hrs
Will use Maffei again
Tom , ow
Reply from Maffei Services
2023.03.17
Thank you Tom for your review on our techs and our company. looking forward to working with you again.
The quality of the service was excellent the two men who came out to my home were very polite very respectful and very thorough. The only thing that stopped me was the price in this case I'm afraid it was too high for me so I am going to a different vendor for my need only because it's not within their purview anyway it's a drain snake which is not what they do as a specialty so no offense taken and no offense meant
Ryan & office staff very personable & professional. All questions answers.
For this call (no repair needed)we had Joey. Again very polite and through. He also went above & beyond when he notice a propane leak. Our propane company capped & shut off the leak.
Reply from Maffei Services
2025.09.09
Thank you for your kind words about Ryan and the office staff; we appreciate your feedback and are glad to hear your questions were answered!
Very nice, friendly and knowledgeable technician. If he wasn't a little over an hour late I would've given him 5.
Reply from Maffei Services
2025.12.04
Thank you, Inaam, for your kind words about our technician's friendliness and knowledge. We appreciate your feedback regarding the timing, and we'll work to improve in that area.
Service call was made easy! Joe was very knowledgeable and polite. Joe assessed the problems, completed the repairs and left a clean work area. Thank you Joe! Pleasure to meet you!
Reply from Maffei Services
2025.09.17
Thank you, Audrey! We're glad to hear that Joe provided knowledgeable and polite service, and we appreciate your kind words about his efforts.
