Verified Company
The quote ended up being wayyyyy above what we wanted to spend. Now I get spam calls up to 5-10 times a day. The other day I thought I would entertain them and tell them to please stop spam calling me as well as spam texts and emails from other companies(they def sell your info). They begged to give them another chance and come by to talk about another quote. I reluctantly said I would and to come by tomorrow. They refused to unless my wife was home. I told them my wife didn’t need to be there as I knew how aggressive they were and they refused to without her. I told them alright then please stop calling everyday. They still call everyday 5-10 times. Weird tactics.
MAD CITY OMAHA consists of a team of professionals from sales person to contractors , supervisors and plumbers. They are knowledgeable, friendly and accommodating. They use quality stuff and make sure the job is done to perfection. I would have given 5 stars if the scheduling for starting was made clear from the very beginning . It took them a month to give me a date for installation. But once they started they took care of mold issue, installation was done to perfection and they kept the area clean . Even after the project completed they helped me with fixing a major drain issue. Thanks to Tim, Jim, Jessy , Keith and Sales person Brett. I would highly recommend them for shower remodeling.
Had a cast iron tub removed and walk in shower installed in its place. Installers (don’t remember their names, did a great job) removed old and corrected original imperfections of my house, rerouted plumbing to accommodate shower, installed MadCity system we selected, went smoothly done in one day. No pressure sells, product sells itself, no upsell (thanks Sheldon). 5 star company, they got it figured out. If you’re thinking of upgrading tub/shower call these folks for a bid, you won’t regret it.
First make sure everything guaranteed from salesperson is in writing! They do NOT put down tarps to protect your flooring and furniture. When I asked our installer Michael why he wasn’t doing it, he said the salesman promises things that never happen. Even though it is in the buyers guarantee of service.
We took a small pantry closet out of the kitchen to allow room to put a tub in the master bath. Love having a tub, but Michael neglected to caulk all the shelves and the spot where he removed the pantry door and placed drywall is shotty at best. The inserted piece of drywall is even on one edge, the opposite side protrudes about 1/8-1/4” from the wall and is not flush making it impossible to mud that area without having a big hump in the finished product.
I have made multiple calls to different people at MadCity trying to get this fixed and NO ONE has returned my calls. So don’t believe the part that if anything is wrong help is close by, they might be close by but they aren’t there to respond to your concerns.
12/16/25. Edited
Got a call from Ryan and we scheduled an appointment for repairs the following week. He gave me his direct number if there were any more concerns in the future. Nick came out and did an excellent job fixing the problems listed above. He then verified that I was satisfied with the work. He was very pleasant and reiterated that Mad City wanted to make sure their customers were happy with their product. So I guess the moral of the story, when you work with the salesman make sure you have the right numbers to get things fixed. Once I spoke with the correct person my concerns were met quickly and efficiently. And I love having my own bathtub vs the world’s smallest shower.
Reply from Madcity Window
2025.12.08
Dear Lynn Shaw,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you've experienced and for not meeting your expectations. Your concerns about the installation process and the lack of communication from our team are important to us, and we are committed to addressing them.
We understand the importance of protecting your home during renovations, and it is concerning to hear that tarps were not used as promised. We will be reviewing this with our team to ensure it does not happen again. Additionally, the quality of the drywall work and the lack of caulking are not up to our standards, and we are sorry for any inconvenience this has caused.
We are also troubled by the lack of response to your calls. This is not the level of service we strive to provide, and we are taking steps to improve our communication process.
Please reach out to us directly at your earliest convenience, and we will prioritize resolving these issues for you. We value your business and are committed to making things right.
Thank you for bringing these matters to our attention.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you've experienced and for not meeting your expectations. Your concerns about the installation process and the lack of communication from our team are important to us, and we are committed to addressing them.
We understand the importance of protecting your home during renovations, and it is concerning to hear that tarps were not used as promised. We will be reviewing this with our team to ensure it does not happen again. Additionally, the quality of the drywall work and the lack of caulking are not up to our standards, and we are sorry for any inconvenience this has caused.
We are also troubled by the lack of response to your calls. This is not the level of service we strive to provide, and we are taking steps to improve our communication process.
Please reach out to us directly at your earliest convenience, and we will prioritize resolving these issues for you. We value your business and are committed to making things right.
Thank you for bringing these matters to our attention.
Eric S. did a great job and we felt comfy and confident the whole time. :)
Reply from Madcity Window
2025.12.03
Hello Erika,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Eric S. did a great job and that you felt comfortable and confident throughout the process. Providing exceptional service is our top priority, and it's always rewarding to know when we've achieved that. If you have any more projects in the future or need any assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to working with you again!
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Eric S. did a great job and that you felt comfortable and confident throughout the process. Providing exceptional service is our top priority, and it's always rewarding to know when we've achieved that. If you have any more projects in the future or need any assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to working with you again!
Rafael did great work
Reply from Madcity Window
2025.12.16
Hello Caroline,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you were pleased with Rafael's work. Our team strives to provide top-notch service, and it's always rewarding to know when we've hit the mark. If you have any future projects or need further assistance, please don't hesitate to reach out. We look forward to working with you again!
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you were pleased with Rafael's work. Our team strives to provide top-notch service, and it's always rewarding to know when we've hit the mark. If you have any future projects or need further assistance, please don't hesitate to reach out. We look forward to working with you again!
Mad City windows was extremely efficient and super quick. They did an amazing job on our windows and we are extremely happy with the outcome. Thank you mad City!
Reply from Madcity Window
2025.12.16
Hello Savannah,
Thank you so much for taking the time to share your experience with Mad City Windows & Baths! We are thrilled to hear that you found our team efficient and quick, and that you are extremely happy with the outcome of your window installation. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need any further assistance or have additional projects in mind, please don't hesitate to reach out. We look forward to serving you again in the future!
Thank you so much for taking the time to share your experience with Mad City Windows & Baths! We are thrilled to hear that you found our team efficient and quick, and that you are extremely happy with the outcome of your window installation. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need any further assistance or have additional projects in mind, please don't hesitate to reach out. We look forward to serving you again in the future!
Wyatt did a awsome job keeping the mess to a minimum and he was very friendly..
Reply from Madcity Window
2025.12.16
Hello Lance,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Wyatt was able to keep the mess to a minimum and that you found him to be very friendly. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Wyatt was able to keep the mess to a minimum and that you found him to be very friendly. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Austin and his associate did a great job of installing my new windows. They were very professional and accommodating. I would recommend them for any window installation.
Reply from Madcity Window
2025.08.11
Hello ME YOU,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Austin and his associate did a great job installing your new windows. It's wonderful to know that their professionalism and accommodating nature made a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have more projects in mind, please don't hesitate to reach out.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Austin and his associate did a great job installing your new windows. It's wonderful to know that their professionalism and accommodating nature made a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have more projects in mind, please don't hesitate to reach out.