Verified Company
Hospitality Matters and It Was Missing Here.
We came here for the first time after seeing the high Google ratings, but the service did not match our expectations. From the start the female server was unwelcoming and took our order without writing it down. I even pointed directly to the menu photo with the printed name to be clear. When my husband’s and child’s food arrived, mine did not. The server only said something like “wrong order” without any clear explanation, so I waited.
When my plate finally came out the second time, it was still wrong. The dish I pointed to clearly showed fish and shrimp with the correct name underneath, but the plate I received had no fish. When we raised it, the same server walked over, pointed at the photo and said I had ordered that. I confirmed yes, that was exactly the picture I pointed to. She leaned in, looked at the name and picture again, then just said “Oh” and walked away no apology, no responsibility. I had to wait another 15 minutes while my family had already finished eating.
One male server later apologized, but the lack of accountability from the first server left the strongest impression. The food was average, portions small for the price, and even the restroom was disappointing—the smaller one was already dirty when we arrived as the first customers of the day. Dining out should feel welcoming and respectful, and there are many other Mexican restaurants with kind, responsible staff who deserve our support more.
We started eating here a little over a month ago and we get it at least once a week. I get the flautas and i absolutely love how they put beans inside the cheese dip. I’ve also gotten the chimis and those are pretty tasty too. I was getting the churro desert but the last few times I got them they have been hard as a rock and not too edible so I gave up on those. Otherwise the food is great. My husband gets the Chori-Pollo and keeps getting it so must be pretty good.
We have never eaten in the restaurant it have went in to order. Staff has been friendly and the atmosphere is comfortable. Bathroom was also clean so that is a plus. Location is pretty convenient. Parking may be tight with the small parking lot and other businesses in the same location. I definitely recommend Los Alegres.
We’ve eaten here multiple times and each time the service was great, food was fresh, hot, and quick. The chicken inside the burrito was moist and seasoned perfectly, the jalapeño margarita delicious and the right level of spice, and the molcajete is to die for…the best we’ve found in DSM. Do yourself a favor and order it (it’s big so if you may want to share). The chorizo in it is so flavorful, the grilled shrimp and onions incredible and cooked perfectly, and the grilled cheese AMAZING. It comes with fresh tortillas, cilantro, beans, rice, sour cream, and tomatoes. Each meat is perfection and I promise you will be WOW’d.
Restaurant and bathrooms and easily accessible and very clean. We sat on the patio once and the chairs were not comfortable so we moved inside. Easy fix and it definitely won’t stop us from visiting because the food has been sooooo worth it and delish!
We love supporting local and are so happy they moved into the neighborhood.
