Verified Company
The support and generosity of conversation and information is truly brilliant from this company, and the opportunity to trial the loopwheels before hand is a god send. The loopwheels are amazing, and the really helped me figure out which option was best for me. Katie and Gemma spoke with me at length several times over email and by phone, walking me through the technical features of the different loopwheels, taking into account my particular wheelchair setup, how I go about, and what kinds of problems with vibration I was trying to overcome. Katie recommended the LT (she was right!) carefully explaining that it was respond best to my slow speeds using an electric hand bike, explaining that being on the edge of the recommended weight for the soft spring, it would still be the soft spring the would offer the best for my needs. Though the soft spring is just as Katie said, the best for me, she amazingly allowed me to also take the extremes on a trial at the same time too, which was just a bit extra for postage. During the trial I called through wanting to understand an technical issue I was having (it was a small issue with my own chair!), and I spoke with Gemma (one of the co-founders) who was really generous talking me through the technicalities of what was going on, how the wheels respond, answered my questions, and helped me to further understand that the soft springs were the ones I needed. I have now purchased my own loopwheels, and the level of support they offered really helped me feel confident about this investment in my chair, comfort, and (much needed) reduction in pain. Katie has even arranged for the new wheels to be delivered and the trial wheels to picked up on the same day, so I don’t have to be loopwheel-less even for a day…and I hope never again. Loopwheels are world changing, and the loopwheel company are incredibly responsive, caring and full of personalised information and recommendations. ⭐️💖👨🏼🦽➡️⭐️
