Verified Company
Rachel was very kind and helpful in lowering my husbands bill
Reply from Verizon Authorized Retailer - TCC
Thanks for the review, Susan! We're glad to hear our team was able to help you out. We hope you check us out again soon!
Vic and Rachel delivered next-level service, setting us up with an excellent family plan while cutting our bill in half. They worked seamlessly together to clearly explain every step of the process and the deals involved.
Reply from Verizon Authorized Retailer - TCC
This is great to hear! Thanks for sharing your experience with us, Steven! Hope to see you back again in the future. We appreciate your support!
I highly recommend this store. Vic and Rachel go above and beyond. Their customer service is exceptional!
Reply from Verizon Authorized Retailer - TCC
This is amazing for us to hear and we are so glad that you had a great experience at this location with our employees, Vic and Rachel. We look forward to helping you with any of your future wireless needs. Thanks, Athene!
Chase was very helpful! He managed to fix my voicemail. He also put me on the list for the new Samsung release! Very helpful abd professional!
Reply from Verizon Authorized Retailer - TCC
This is amazing for us to hear and we are so glad that you had a great experience at this location with our employee, Chase. We look forward to helping you with any of your future wireless needs. Thanks, Danielle!
Colin did an amazing job fixing my phone. Crisis averted. He was very fast, professional, thorough. Highly recommend.
Reply from Verizon Authorized Retailer - TCC
It is always great to hear about our customers getting their problems resolved. Thank you for the shoutout! Let us know if there is anything else we can do to help, Lesley.
Poor explanation of prices. Did not charge me correctly. I had to be on the phone with Verizon to work out the mess that was made with not doing the promotions correctly.
Reply from Verizon Authorized Retailer - TCC
This is not the impression we want to leave, Ashley. We always want to make every transaction seamless. We understand your frustration, and we'd like to look into this right away. Please reach out to us at 844-822-7625 or care@tccrocks.com so we can connect with you directly.
Rachel was the bomb incredible service I came from Hawaii where I could not get a phone and she made it happen and fixed my account. Thank you for going above and beyond Rachel you are so impressive!
Reply from Verizon Authorized Retailer - TCC
2026.01.20
This is an amazing review of our employee, Rachel. We are so glad you were in such good hands. Thank you for taking the time to share your awesome experience, Posh!
Great experience today with Colin. Good advice about optimizing my account, improving reception and helped me set up an iPhone 17 beginning to end. Very patient!
Reply from Verizon Authorized Retailer - TCC
2026.01.07
Geoff, we are so glad that you had an informative employee like Colin who helped you with all your wireless needs. Thank you for sharing such a great review of your visit and interaction with an employee!
Ordered a watch and went to pick it up when I received the Verizon email to say it was available. When I got there that same day TCC Carmel would not let me pick it up the remaining one in stock because someone else also ordered one and they prepaid for it.
Reply from Verizon Authorized Retailer - TCC
2025.12.25
Hello Ron, we're sorry you had a frustrating time trying to pick up your order. We want to make every transaction seamless, and we're disappointed to learn we missed the mark. We'd like to look into this right away. Please reach out to us at 844-822-7625 or care@tccrocks.com so we can connect with you directly. Thank you.
Chase is an AMAZING customer service professional at this location- smart as ever and a great human being! 😇
Reply from Verizon Authorized Retailer - TCC
2025.11.29
This is great to hear! Thanks for sharing your experience with us, Bryan! Hope to see you back again in the future. We appreciate your support!
