Verified Company
Carry out is a joke and lazy receptionist on phone. I won’t be returning. Get better help people!!
Reply from Smokey Bones Greenwood
2025.06.18
Thank you for bringing your concerns to our attention and for rating our business. We sincerely apologize for any disappointment you experienced during your visit. We are committed to providing exceptional service, and we would like to learn more about what went wrong We would like a chance to make this right. Can you please contact us at https://smokeybones.com/contact-us/ and a member of our management team will reach out soon. Your feedback is essential, and we would appreciate the opportunity to change your 1-star rating to a 5-star rating. Your satisfaction is important to us, and we look forward to the chance to make amends.
We ordered the appetizer The BBQ Mag Nachos full size. The chips were surprisingly crispy not soggie.. Lots of toppings. Worth the money. We also ordered the Bone Fire. Everything in this meal were great. The steak was the best of all the meats. Grilled peppers were a tasty as well. Our server Desi was just awesome. Refreshing to have great service. Just the right amount of checking up on us.
I recently had the pleasure of dining at Smokey Bones, and I wanted to take a moment to recognize the exceptional service provided by our server, Makayla. From the moment we were seated, she was friendly, attentive, and professional. She made us feel welcome and comfortable, answered our questions with ease, and made excellent recommendations.
Makayla’s positive attitude and warm personality truly enhanced our dining experience. She checked in regularly without being intrusive and made sure everything was perfect from start to finish. It’s rare to come across service that feels both genuine and polished, and Makayla delivered both with a smile.
Please pass along our thanks and appreciation—she’s a true asset to your team!
