Verified Company
I've been to a lot of auto parts stores in Indianapolis and this O'Reilly was by far the best store I've been to in a long time. The guys working there was very knowledgeable about the parts I needed for my 82 c-10. Very friendly and they would go out of there way to help me. Im sure they would u too. Autozone across the street everything I go in there they have these kids talking loud as he'll on there cell phones hitting the keyboard tring to put a part number in and if u dont have a part number forget about it. It's just night and day difference between the stores.
Franklin at this location at O’Reilly’s is the GOAT. While the other place was closer it is so worth the drive to get someone who can give you advice and knows exactly what part is needed. His confidence and the fact that they always have the stuff I need in stock make this the choice. In fact his service made such an impression on my son that he still cannot stop taking about him and wants to work there now. This is what makes a place great - the people.
Ezra was the best and changed my battery when Autozone said I had to go to a dealership. Thanks Ezra
Guys that work there are amazing i was broke down crossing the country and they helped me get back up and running
Typical O'Reilly auto parts, slow as it get stopped by to get a gallon of washer fluid and there was only one person in line, "2 guys trying to do an exchange" I stood there waiting for about 3 minutes as I watched 2 or 3 other employees hanging out near the back door smoking. I got tired of waiting so I put the washer fluid back and left. I know working at an auto parts store is a crappy job but you agreed to work there. If it was just the one dude by himself I would have waited but the guys in the not doing a damned thing is what pushes it over the top. I am not going to support a store that lets the employees just hang out and help customers. That day "Saturday January 3rd" you lost the sale of a $6 bottle of washer fluid, not much. But I do all my own maintenance, detailing, and repairs on my truck and my family's vehicles so you lost all that income as well. Hire people who want to work.
In response: the guy at the cash register was friendly and greeted me but that doesn't matter much when the other employees don't actually work.....
Reply from O'Reilly Auto Parts
2026.01.05
We’re sorry about your poor experience at this location, Chris. We strive to be friendly and attentive to all customers who walk through our doors and we hope to fix this issue and serve you better in the future. - O'Reilly Auto Parts
Ezra took care of replacing one of our family’s front headlights and was very helpful from the moment I stepped into the facility. Highly recommend
The employee was very helpful. He replaced 4 taillights in hard to reach areas and gave advice on where to go to purchase paint for my car.
The folks who work here are great. The products sold are fine.
The thing I like most is the staff is friendly but not that "Let's be friends!" weirdness.
I have bought parts here for the past several years. The parts are as good as anywhere and the staff makes them worth a little extra drive.
Sought auto brake light replacement bulbs. Manufacturer catalogs available and not worn as many other auto parts stores’ are so good. Shelf stock on popular brands/bulbs low or out of stock but fortunately mine last on hand. Checkout register personnel polite. Did peruse aisles to preview other items that might be of interest. For example I sought a mechanical high pressure gauge tire they had a variety and one of that category but plastic not what I’d consider of higher quality materials which doesn’t necessarily always correlate to performance but gives the impression of potentially shorter product life durability. Store fairly organized shelves and satisfactory clean.
