Verified Company
All staff members are courteous and knowledgeable and create a pleasant medical environment. Choosing frames and lenses was painless and fun. Thanks MyEyeDoctor for outstanding service
Reply from MyEyeDr.
2025.10.06
It is our pleasure to provide you with the 5-star care you deserve.
Thank you for sharing. We can't wait to see you again soon!
Thank you for sharing. We can't wait to see you again soon!
Front desk and lobby is very clean, helpful, and courteous. The doc’s are always patient and informative, and they have a decent selection of glasses.
Reply from MyEyeDr.
2025.10.03
Hi, Tess!
Thank you for your thoughtful feedback! We're glad you found the front desk and lobby clean and welcoming, and that our doctors took the time to be patient and informative. We're also happy you enjoyed our selection of glasses. We appreciate your support and look forward to your next visit!
Thank you for your thoughtful feedback! We're glad you found the front desk and lobby clean and welcoming, and that our doctors took the time to be patient and informative. We're also happy you enjoyed our selection of glasses. We appreciate your support and look forward to your next visit!
I have gone here for years and have gotten more unhappy every year and will not go back. I had my checkup this year, returned with my glasses 5 times...adjusted, lenses remade, told I needed to get computer glasses because they could not correct these to work. Over $400 out of pocket already. I finally took the prescription somewhere else and had glasses made, they were perfect on the first try. Tried to lodge a complaint, they were all in a meeting, I was told they would call me back that day...that was 2 weeks ago. Go somewhere else.
Reply from MyEyeDr.
2025.08.19
Hi, Teena,
Thank you for taking the time to share your feedback. We’re disappointed to hear you've felt a decline in care over the years, most recently due to the difficulties with your glasses and lack of communication. This is not the experience we want for our patients, so we understand how frustrating this is. We are committed to getting to the bottom of the eyewear issues and meeting your satisfaction going forward. Your feedback highlights areas for improvement, and we look forward to reviewing this with our team so we can make the needed improvements to provide consistent care and accuracy in eyewear orders. We look forward to connecting in response to the voicemail we left you.
Thank you for taking the time to share your feedback. We’re disappointed to hear you've felt a decline in care over the years, most recently due to the difficulties with your glasses and lack of communication. This is not the experience we want for our patients, so we understand how frustrating this is. We are committed to getting to the bottom of the eyewear issues and meeting your satisfaction going forward. Your feedback highlights areas for improvement, and we look forward to reviewing this with our team so we can make the needed improvements to provide consistent care and accuracy in eyewear orders. We look forward to connecting in response to the voicemail we left you.
This was a follow up appointment after our initial poor appointment for my granddaughter. This appointment went amazingly well!!!
Reply from MyEyeDr.
2025.10.02
Hi, Jackie!
Thank you for sharing your experience! We're so glad to hear that your follow-up appointment went so well and that your granddaughter received the care she deserved. We truly appreciate the opportunity to make things right and are grateful for your continued trust.
Looking forward to seeing you both again!
Thank you for sharing your experience! We're so glad to hear that your follow-up appointment went so well and that your granddaughter received the care she deserved. We truly appreciate the opportunity to make things right and are grateful for your continued trust.
Looking forward to seeing you both again!
Overall, we had a good experience, but the communication could have been much better.
We received a text saying that both of our kids’ glasses were ready for pickup. However, when we went in, only one pair was available—the other was delayed, despite the message. Strangely, as soon as we got home, we received another text saying the second pair was ready.
When we called a couple of hours later, we were told the glasses had just arrived and hadn’t been checked into the system yet, so the text must have been triggered prematurely. This explanation was confusing and inconsistent, and we were given circular answers that didn’t really clarify the situation.
We completely understand that mistakes can happen, but what was frustrating was the lack of transparency and accountability. A simple acknowledgment of the mix-up would have gone a long way.
Reply from MyEyeDr.
2025.07.17
We appreciate you bringing your experience to our attention. Your experience doesn’t match the level of service and care we strive to provide for our patients. Listening to our patients helps us to continuously improve to give everyone the best experience and vision care. Please contact us at myeyedr.com/patientrelations if you would like to discuss your experience in further detail. We hope to hear from you soon. Kind regards. -Patient Relations
They scheduled us right in today July 11. Very nice staff and very helpful...thank you all and a great Doctor today!
Reply from MyEyeDr.
2025.09.03
Hi, Chuck!
Thank you! We’re glad we could get you in quickly and that you had a great experience with our staff and doctor. We appreciate your kind words!
Thank you! We’re glad we could get you in quickly and that you had a great experience with our staff and doctor. We appreciate your kind words!
Zoie was amazing, very helpful, very sweet.. I love coming to MyEyeDr.
Reply from MyEyeDr.
2025.07.27
We are thrilled to hear you had a great experience with us!
Thank you so much for sharing your feedback.
We value you as our patient and look forward to serving you in the future. Thank you!
Thank you so much for sharing your feedback.
We value you as our patient and look forward to serving you in the future. Thank you!
Everyone in the office was great. However, I brought a frame I bought elsewhere. They sent it to the lab, where it was lost. I bought another frame. The ladies kept it and just sent a sketch to the lab. I am out the cost of the first frame. It took 40 days before I finally got my glasses. My fault! I usually just take the prescription to Walmart and get my glasses there. They would never like the frame, or take 40 days to get my glasses ready for me. Again, everyone at the Dr's office was great, but the lab leaves much to be desired.
Reply from MyEyeDr.
2025.05.27
Hi, Anita! Thank you very much for speaking with us and providing additional details on your experience. Listening to our patients helps us to continuously improve to give everyone the best experience and vision care. We appreciate your feedback. Kind regards, Patient Relations
I recently went to My Eye Dr for an exam and to purchase new glasses. Everyone there was so helpful and kind. Tori checked me in and was very happy and knowledgeable. Bailey tested my eyes. She was friendly and patient with me. She made me very comfortable. Dr Ewers was so kind and thorough. When I received my glasses, they were perfect. Thank you all!!!
Reply from MyEyeDr.
2025.04.23
Hi Amanda, Thank you for sharing your experience. It's great to hear that Tori, Bailey, and Dr. Ewers made you feel welcomed, comfortable, and well taken care of. We’re glad everything from check-in to receiving your new glasses went smoothly. We appreciate your feedback and look forward to serving you again soon!
