Verified Company
How do you mess up literally everything on an order?? And who the hell puts mayo on a chicken bacon Swiss?? Sat at the drive thru speaker for over 10 minutes, no answer, drove to the window, one of the workers wasn't even wearing her headset on her ear and nobody even tried to look at the window, despite be honking multiple times. I had to go inside after about 10 minutes at the window. And yet my food was still 100% wrong! This location used to be great, now its one of the worst.
Reply from Arbys
2026.04.24
Hi Kaeli, that’s not the experience we want for our fans. We aim for 100% accuracy, but it sounds like we dropped the ball on your sandwich. We know you're here for the meats, not the wait. We'll be sure to review this with our team to address these issues. We appreciate your feedback and hope to improve your next visit.
too slow for door dash long wait time . lazy workers
Reply from Arbys
2026.02.23
We know you were excited for your Arby’s order, not a long wait, Aashish. We’re sorry our speed fell short and want to get your favorites to you faster. We’ll be taking a closer look to make sure this is addressed.
I stopped at this Arby’s tonight on the way home because I was hungry. I stopped at 9:55 when I got to the drive-through the person was fairly nice except for you want to let me know they hadn’t been very busy and she’s been closing and she had no roast beef. I feel like that is a waste of your life. If you don’t have any roast beef that is your main food and I don’t feel like you were out of it I feel like you’re ready to go home. I get it. That’s not very good Customer Service.
Reply from Arbys
2025.12.16
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
how do they stay in business? none of their lights are on EVER, they have shitty service, rude workers, just all around horrible environment
Reply from Arbys
2025.09.22
We apologize for your experience. Please let our Guest Support Team know more details about your restaurant visit using the link below and we will make things right. https://commentform.marketforce.com/commentform/Arbys.aspx
