Local Jungle Online Marketing Reviews

Cheyenne Avant 2026.04.23

     

Overall I’m a unsatisfied customer, started with a bad sales rep (communication). Then got what I thought was an honest manager but I should’ve just shopped elsewhere. Told me there was no market for my trade in and refused to match other dealerships offers of 35k (on paper) for trade allowance. Gave me 32k for my trade but then listed it for over 38k. JD Power and carfax said the car was worth 34k to a dealership. Anyways, I regret downgrading from my top of the line atlas to a lower trim because I was forced to roll over negative equity when if they would’ve given me the FAIR value of the car I wouldn’t be writing this warning. This wasn’t the only problem - failed to mention a huge piece of carpet on the drivers side was cut out & forgot to put the floor mats in the car (did get them a week later). Bottom line - shop elsewhere.

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Tiffany 2026.04.23

     

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Qiao Liu 2026.04.23

     

I had such a great experience purchasing my car at the independence Mazda Charlotte. Drew was incredibly helpful. He is very patient, friendly and knowledgeable. He made the whole process stress-free for me. He and Teondre make a great team! Both are really good people.

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Reply from Local Jungle Online Marketing

Purchasing a car should be a positive experience, and we're thrilled to hear that was the case at Independence Mazda Charlotte. Drew and Teondre truly make a fantastic team. Enjoy your new ride!

Steve Chung 2026.04.23

     

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Reply from Local Jungle Online Marketing

We’re grateful for your trust in Independence Mazda, Steve! It’s wonderful to know you had a positive experience. Thank you for choosing us!

Isaac Melo 2026.04.23

     

Great service !

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Dana Stoloff 2026.04.22

     

Jesse helped me with my service visit to Gunther. There were several items that came up from the inspection and Jesse was great in explaining each item and helping to prioritize what needed to be done. The whole experience was fast and easy!

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Reply from Local Jungle Online Marketing 2026.01.15

Thank you, Dana! We're glad to hear that Jesse provided excellent support during your service visit and made the experience smooth for you. Your feedback is greatly appreciated!

selin 2026.04.22

     

This was a very bad experience. My 2020 Porsche Cayenne broke down at just 90,000 miles, only two months after the extended warranty expired. After towing it to this service center, I was told that the engine was likely severely damaged. The most frustrating part is that, even after two months, they still cannot provide a clear diagnosis or a definite cost. I asked to take my car back so I can sell it as-is, but they have made that very difficult. They are requesting very high fees to release my vehicle and are also trying to charge a diagnostic fee despite not providing any clear findings. This has been a very disappointing experience for me and my family. I will not be using this brand again and cannot recommend it to others.

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msciacch 2026.04.22

     

Always quality service!

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Reply from Local Jungle Online Marketing 2024.10.19

Thank you for the 5-star rating, Mimi!

Matt Selcuk Ertekin 2026.04.22

     

I took my 2020 Porsche Cayenne with only 90,000 miles to this service center after it broke down just two months after the warranty expired. They suggested that the engine might be severely damaged, but they have not been able to provide any clear diagnosis or detailed cost estimate. They have mentioned figures in the range of $20,000–$30,000, but nothing definitive. It has now been about 2–3 months, and I still haven’t received a clear answer or a proper report. I’ve asked to take my car back and plan to sell it as-is, but the process has been extremely difficult. I’ve been quoted very high fees to retrieve my own vehicle, which I find unreasonable given the lack of a confirmed diagnosis. Overall, this has been a very frustrating experience. I would recommend being cautious and making sure you clearly understand all terms and potential costs before using this service center.

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Husne 2026.04.22

     

I have never seen such terrible service. My car has been in the shop for almost three months, and they still can’t give me any clear answers. They haven’t provided a proper report or any definitive diagnosis, nor a clear explanation of the issue or cost. My car is a 2020 Porsche Cayenne. The warranty expired in November 2025, and just two months later, in January 2026, the car broke down on the road and had to be towed to the service center. They are saying the engine is probably dead, but they still can’t confirm anything. Meanwhile, they’re talking about repair costs in the range of $20,000–$30,000. Now I want to take my car back, but they are making it extremely difficult and even trying to charge me just to return my vehicle. This is by far the worst service experience I’ve ever had. Please stay away from this brand and this service center.

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Matt Ertekin 2026.04.22

     

My car has been at the service center for two months, and they still haven’t been able to give me any clear or proper information about the issue. Now, when I ask to take my car back, they are trying to charge me a diagnostic fee—even though they haven’t diagnosed anything. This is by far the worst service experience I’ve ever had. I own multiple vehicles, including luxury brands, and I’ve never seen such poor service anywhere else. I strongly recommend thinking twice before choosing this brand.

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Teresa Little 2026.04.22

     

Customer service was great and they gave details on everything that was doing

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Reply from Local Jungle Online Marketing

Thank you for recognizing our team's effort. We appreciate your feedback about the detailed service. Genesis of Charlotte values your input.

Michael Stratton 2026.04.22

     

Great customer service and technical expertise

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Stuttgard LLC 2026.04.22

     

Friendly service !

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Maria Lica 2026.04.22

     

I’m only giving 3 star due to some issues that I had with my new Tiguan . My service advisor Jesse was the first person to call during this process and kept me updated on the situation . Thank you for that , but sadly my new acquisition was not what I expected and all this time was very stressful and frustrating for me . Finally my buy back request was approved .

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Stephanie Mathis 2026.04.22

     

Brian did an awesome job getting us into our new vehicle. He was kind, patient with our children and very knowledgeable. Excellent service!

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Theresa Hoover 2026.04.22

     

Service was excellent. JerQuel Beam (JB), the service advisor was very professional and knowledgeable. I highly recommend Mark Ficken Lincoln.

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Reply from Local Jungle Online Marketing 2026.01.27

Hi Theresa, we are pleased to hear of your experience with us here at Mark Ficken Lincoln. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Mike Tompkins 2026.04.22

     

This team continues to be impressive, I highly recommend the product and the service team.

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Reply from Local Jungle Online Marketing

Hi Mike, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Lincoln. We are always more than happy to assist you if anything else comes up. Take care!

Asher Stone 2026.04.22

     

I had a great experience with David, my service advisor at Audi Fort Lauderdale. He was professional, knowledgeable, and kept me informed every step of the way. The entire process was smooth and efficient, and my car was ready right on time. Highly recommend working with David!

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Vasile Raicu 2026.04.22

     

I’ve had the pleasure of working with Masha at BMW for multiple service visits, and she has been consistently outstanding every single time. She always takes great care of my car, makes the entire process smooth, and ensures everything is handled quickly and efficiently. What really stands out is how stress-free she makes the experience. From start to finish, Masha is professional, attentive, and genuinely cares about both the customer and the quality of service. She truly goes above and beyond.

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