Verified Company
Great customer service. Excellent analysis of maintenance options. Appreciated the experience and will continue using this team for all my vehicle’s maintenance.
One of the best car dealer, especially the Manager and Robert B. So very helpful easy to work with. I highly recommend it.
The parts department at Mercedes-Benz North Lake is number one in my book! Terence was very thorough and told me exactly what I needed When I needed to get a new key for my car. I brought exactly what he said to the dealership in the process was smooth. It went just the way he said. Thanks, Terence K. And thanks Mercedes-Benz of Charlotte.
I cannot say enough positive things about my experience working with Pilar Andrade from Audi North Houston. Her professionalism, great attitude, and dedication to customer satisfaction were evident from day one. Pilar listened carefully to our needs, provided excellent guidance, and made the entire purchasing process effortless. Her communication was timely and customer-first approach truly set her apart. Thank you for going above and beyond to ensure everything was perfect!!!
Bought a Macan S from Paul K November 2026 in cash after a single test drive. Maybe consumed 2 hours of the dealer's time. They didn't have a second key at the time and still owe my second key. They were supposed to send it to the downtown dealership to be programmed which what happened now 11 months later. Left the general manager two voicemails and no response. Paul doesn't answer texts from me anymore.
I was moving from Virginia to LA, and my wheel bearing failed in Louisville. Bridget was excellent at calming me down and getting me help fast. The parts came the next day, and they were done by 11am. I could not be more grateful for the whole team but especially Bridget. There are cheaper places for sure, but you REALLY get what you pay for here. I was genuinely cared about, and taken care of promptly and properly. Plus they gave me a free t shirt that’s pretty awesome. I could not recommend this place more.
Inquired about a 2026 Porsche Macan Base and promptly asked for the Carfax and build sheet, while also mentioning an active trade-in and another deal on the table. After an initial generic template from the BDC stating they were confirming availability, communication went completely silent. No build sheet, no follow-up, and zero effort to engage a ready buyer. If this is how they treat potential customers trying to purchase a vehicle, I can only imagine what service after the sale looks like. Took my business elsewhere.
The team at Mercedes-Benz of Hoffman Estates is truly one of a kind — I’ve been coming back to them for over six years now, which says everything. They’re always incredibly helpful with any questions or requests, and you can tell they genuinely care about the experience.
Working with Geoff Miller was effortless and made trading in my 2019 C300 for a 2026 GLE350 such a smooth process. Tom H and Matt M, sales managers even hopped in to assist and took the time to walk me through every number step by step, which I really appreciated, and Rick in finance was just as friendly and easy to work with.
Overall, it was a 10/10 experience, and I wouldn’t hesitate to recommend Mercedes-Benz of Hoffman Estates to anyone!
Reply from Local Jungle Online Marketing
2022.06.27
Thank you! We appreciate you as our customer and for sharing your experience with Mercedes-Benz of Hoffman Estates.
Greet service rob and crew Aretha best
Reply from Local Jungle Online Marketing
2026.10.04
Thank you, Donnie! We appreciate your kind words about Rob and Aretha. Your support means a lot to us!
When they were installing a new AC compressor & testing the vents a few years ago , they badly scratched the top of my dash board & claimed it was pre-existing, and that this service would not possible involve that area. (Ridiculous, since I saw another such ac repair on another car where they were placing aluminum objects with hooks all around that car's dash area vents). They refused to take responsibility for this, even after I explained the car had just been shipped to me by a dealership in Colo. & was in pristine conditions with no cosmetic flaws whatsoever & I would have noticed such a huge scratch & turned to that dealership for its' no cost to me repair. No such scratches were noted or filmed by them when they took in my car & they video & document all such cosmetic damage, as they take cars in.
I had a wonderful experience purchasing my Porsche Cayenne at Porsche West Broward. I worked with Jay in the sales department, and he was excellent, attentive, and helpful throughout the process.
The GM was also great to work with, and Kevin in finance made the paperwork easy and straightforward.
The team made me feel welcome and well taken care of, and I’m very happy with my purchase. Thank you for such a positive experience!
I sent for information via online through their website for a certified pre-owned vehicle. Although I was contacted by a salesman, I did not get the assistance I requested. The representative: Zee Hanif Porsche West Broward Brand Ambasador, emailed with me and stated he would assist me. I simply asked for their out the door price for the vehicle. His response: Sure! Could you please provide your full address? Will there be any trade involved, and is this for a transfer or a new tag? Additionally, which state will you be registering the vehicle in?
I provided my address then informed him at this time I just would like the out the door price and I will discuss my finances once I got that information. He then tried to send me a video of himself but it would not play. I sent a follow up email stating his video would not play but either way I need the out the door price and I would discuss finance options later. If he could not then I'd look elsewhere. Well apparently that is what i have do because he ghosted me after this. So buyers beware of shady sales persons. They should be able to give you an out the door price before you share all your info. Other Porsche dealers do it so find another.
Edit: I updated one star just because I was contacted by the manager and he sent a screen shot where the salesman emailed me, I however did not get the email. We went back and forth over email over the vehicle i was interested in on Friday, ending with the info on my trade. On Saturday after emailing to check in because I still heard no word and they had been open over an hour. I called and was told he was working on the price for my truck. Anyway 2 hours later nothing. Obviously I would like to get this handled and drive 2.5 hours to get my new ride. People. When I called after waiting and additional 2 hours the Manager still wasn't finished reviewing my trade. Then tells me I cant have the car that is listed for sale on their website because its loaned out and he has no idea when it will come back. This is unacceptable. He wants to nickel and dime me when he doesn't even have the vehicle, he is trying to sell in his possession. I expected better from Porsche. Well I did get better from else where. The Manager also asked me to remove my bad review on them over and over. Maybe they should learn how to have better customer service all the way around and stop trying to screw people over.
Nick is Amazing! He really pays attention to the customers needs. He does a great job of explaining things. I would recommend him!
I had such a great experience at Hendricks! I especially want to thank Sam at the front desk for being so kind, welcoming, and helpful. She went above and beyond to help me and made the whole experience so much easier and more comfortable. You can really tell that she cares about the people she helps and takes pride in what she does. Hendricks is lucky to have someone like her at the front desk! 🤍
Advisor did not add a service that I had requested. Advisor was not around after my car was completed and the advisor who checked me out did not know anything about the service which I had requested. Also, I was charged for tire rotation when they put NEW tires on my car, so would you have to rotate new ties?
Team Audi is incredible. I had an issue and they squeezed me in and Aldo Huerta our service consultant with the mechanic found the issue and made the necessary repairs. The rest of the team make our visit first class. Thanks Team! If you want first class service work with Audi Hoffman from the back door to the front they are professional and delightful to you. Thanks again
Reply from Local Jungle Online Marketing
2026.10.04
Knowing we could address your issue promptly is rewarding, and we’re glad our service department delivered the first-class experience you described. Hearing that our team guided you smoothly from the back door to the front means a great deal to us. Thank you for trusting us with the repairs on your vehicle and for the five-star rating.
Our experience with Mercedes Benz of Naperville has been excellent. Kevin and Andy in the Service Dept. did an excellent job of keeping us updated throughout the process. They are professional and honest.
Reply from Local Jungle Online Marketing
2026.10.04
Hi Martin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! We are always more than happy to assist you if anything else comes up. Take care!
I had a great experience with Honda during my recent service visit. I came in Saturday morning at 7:00 AM for an oil change, and the process was quick, smooth, and convenient.
I really appreciate that they were able to get me in early and take care of my vehicle without making the visit a hassle. The staff was friendly, professional, and kept everything straightforward\.
Reply from Local Jungle Online Marketing
2026.10.04
Hearing that our early availability and efficient oil change made your visit hassle-free means a lot to our service team. Your comments about our friendly, professional approach and straightforward process are greatly appreciated.