Verified Company
I came in yesterday to browse lenses after leaving another nearby eye care store, having had a not so great experience with their overall selection of frames and inability to order other colors. Ashley welcomed me in and assisted me right away in finding frames and showing other color options available for order. I was able to select two frames I liked that Ashley helped me order. It was a very smooth experience and I will certainly be back.
"I've heard nothing but great things from my family about LensCrafters! They highly recommended I come here, so I'm on the way."
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sweetest young lady helped me when I called to get a benefit quote using my insurance. I only want to deal with Simone when I come back. Please keep recruiting jewels like her.
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Love my new frames! Very clean store and helpful staff. This location also has the best selection.
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
My sales person Cymone did an excellent job for me and my fiancé eyewear. Friendly and patient and supportive in picking out our glasses.
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Simone was outstanding, she made the process of selecting both regular and prescription sunglasses smooth, efficient, and enjoyable for my daughter and me.
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Good people nice and clean store the dr goes through every thing about your eye's most don't best place i have ever been just wish the price was cheaper you almost need a loan to get a pair of glasses you really like the the lenses adds up real quick no matter were you go any more
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
I had a wonderful experience thanks to Ashley! She was incredibly kind, patient, and knowledgeable throughout the entire process. Ashley took the time to really understand what I was looking for and helped me find the perfect pair of glasses without making me feel rushed or pressured.
Her expertise made a big difference—she answered all my questions clearly and gave thoughtful recommendations that suited both my style and needs. It’s rare to come across someone so genuinely helpful and attentive.
If you’re visiting LensCrafters, I highly recommend asking for Ashley. She made the experience easy and enjoyable from start to finish!
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Experienced staff! beautiful building! Wide selection! Helped me pick out my glasses and informed me of all the many lens options without it feeling overwhelming!
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Love this location! The staff is amazing and the glasses were perfect. I will definitely be returning.
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Our family of four has been seeing Dr. Wendorff for many years, and we highly regard him. He has consistently provided excellent care, which is the only reason we continued returning despite ongoing issues with the LensCrafters side of the practice.
Over the past few years, the store management has become increasingly difficult to work with. We have experienced repeated problems with lenses being ordered incorrectly, delivery delays, and quality concerns. Even though the location is now 20 minutes across town for us, we continued making the drive because we value Dr. Wendorff so much.
Last October, I had my annual appointment. Due to LensCrafters' ordering errors, I did not pick up my glasses until December, as it was hard to make it to the new office location because of my work schedule. I wear trifocals and immediately noticed that one lens appeared crooked. I tried to give it time, hoping I would get used to them, but it quickly became clear I could not comfortably wear them. They also seemed to be nearly blinding to wear while driving at night, which I had never had a problem with before.
I called the office and explained the issue, also noting that I would be traveling for work for an extended period. I was told not to worry and to bring them back when I returned, and that they would make it right if the lenses had been cut incorrectly.
When I returned yesterday, I was told that too much time had passed and nothing would be done to correct the issue. If I wanted new lenses, I would have to pay completely out of pocket, full stop. There was no acknowledgment of my prior phone call, no flexibility, and no consideration of the fact that our family spent thousands there as loyal patients for many years.
The manager was curt and dismissive. No concession or compromise was offered. I am now left with a pair of glasses I cannot wear, and because insurance was already used, I will have to pay entirely out of pocket to correct their mistake.
Unfortunately, my husband also purchased glasses at the same time and has an appointment today to pick them up. After this experience, we will not be returning.
We love Dr. Wendorff and his clinical care, but the current store management has made it impossible for us to continue as customers. This has been an expensive lesson in misplaced loyalty, costing me roughly $500 to correct a lens issue because I was unable to return it within 30 days (despite the fact that it took them on more than one occasion longer than 30 days to get glasses to me).
What is most disheartening is not even the policy itself. I understand that I was outside the 30-day window. What was troubling was the complete lack of acknowledgment or apology for the crooked lens and the absence of even basic empathy. There was no ownership of the original error, no effort to problem solve, and no willingness to meet in the middle. I would have gladly worked toward a reasonable compromise if there had been any indication that correcting the situation actually mattered.
Instead, the interaction felt dismissive and transactional after years of loyalty.
Proceed with caution
Reply from LensCrafters
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Store was super clean and very organized. Awesome friendly staff. Very easy and painless as far as getting in picking out what you want and getting out. Would highly recommend to anyone looking for friendly service and a great price on frames!
Reply from LensCrafters
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
I had a very disappointing experience at this location. The store manager, Ashley, was not courteous and refused to honor the information previously provided to me by one of their sales representatives and the former store manager. She stated that both individuals no longer work for lenscrafters and therefore she could not assist me.
I informed her that notes had been added to my account regarding this matter, but she declined to review them and simply said no. I have been a loyal customer of lenscrafters for many years, and I was very disappointed by the lack of professionalism and concern shown during this visit.
As a long-term customer, I expected better service and a willingness to resolve the issue, but unfortunately, that was not my experience.
Reply from LensCrafters
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.