On April 21, 2026, following a cordial exchange of emails, I received a quote for a certain mobility device from Living Well's owner. Over the following few weeks I attempted to find a way to help finance what is to me a rather costly purchase, and on July 14—within the validity period of the quote—I contacted the owner again and expressed my willingness to go ahead with the purchase. I received no reply. My second attempt of communication, ten days later, was ignored as well. I can only assume that the owner changed her mind about her offer. In my book, this is dishonorable business conduct.
Reply from Living Well Home Medical Equipment2026.07.27
HI Ben,
Thanks for the 5 star review. As a small business we are always trying to exceed expectations and earn positive reviews like this.
Thanks again,
Allison
phil madsgaard2026.06.02
Purchased and had installed in our garage a platform lift. also a five foot wide deck across the back wall of the garage for access from the house. excellent, friendly and timely service. the folks in the store are very helpful, too. we've rented a few items over the past ten years and always excellent service. thank you.
Reply from Living Well Home Medical Equipment2026.06.03
Hi Phil,
Thank you so much for the wonderful review and for your loyalty over the past ten years! We are thrilled to hear that you are happy with your new platform lift and custom garage deck. I’ll be sure to pass your kind words along to our store staff— Chris, Jeff, Chuck and Samantha will be delighted to hear it. Thank you for your continued trust in us, and enjoy your new setup!
Allison
A D2026.05.27
I decided to wait 1 month before I wrote a review to give you as much feedback as possible about my CPAP experience. Nichelle contacted me by telephone to arrange an in person meeting. When I showed up she was extremely nice. She went over the doctors notes, she showed me how to use the machine, she answered every question I asked and there were many and she then had a number of masks to try according to my doctors suggestion and her expertise. I took the equipment home and the first night was an improvement but after a few more nights my sleep was amazing. I wake up earlier, no longer have headaches, don’t nap during the day, and actually have trouble falling asleep because I’m so energetic during the day. Oh,ohhhhhh, my wife sleeps better now as well. No more snoring yay. I had a few machine issues come up but I think it was probably user error. I had trouble aligning the face mask nostril holes to mine for 4 weeks thinking I’d just have to learn how to make it work but after consulting with Nichelle I met up with her again and she found another mask to try. Having a 30 day trial period was very good for me. Nichelle is consistently a nice person. She’s so compassionate to your needs. She wants this to work for you in every way possible. I’ve never felt uncomfortable asking her for help and she does get back to you in a timely manner. Thank you Nichelle!!!!! Living Well, thank you for hiring Nichelle. Well done. Now give this lady a bonus on her pay.
Reply from Living Well Home Medical Equipment2026.05.27
Hi A D,
I am so happy to hear that both you and your wife are getting a good nights sleep and that you feel so much more energetic! Nichelle is a fantastic person and as you noted you are always welcome to call or come in even after the initial sale is over. We love hearing how people's lives have improved with the equipment we provide so thanks for sharing your kind review.
Sincerely,
Allison
Joscelyn Axler2026.05.13
Amanda is always available to help when I have a question or issue. She knows the equipment so well and can find a solution to any problem I bring her! So thankful for her support and expertise in helping me get healthy sleep!
Reply from Living Well Home Medical Equipment2026.05.13
Hi Joscelyn,
Thank you so much for the wonderful review! We’re happy to hear how helpful Amanda has been with your CPAP therapy. Her knowledge, dedication, and genuine care for our clients truly make a difference. We appreciate your trust in us and are so glad we could help you get healthier sleep!
Allison
Rob Seguin2026.05.07
Living Well Home Medical Equipment - Google Review
I have been a loyal customer at Living Well Home Medical Equipment since 2013. I had been diagnosed with severe sleep apnea the previous December, and while I was committed to using a CPAP machine, I was uncomfortable with the idea of not only wearing the nasal pillow mask, but also shopping for the equipment. Perhaps a little bit of silly pride was playing a part in this discomfort, but there was no denying I was always exhausted and not getting enough REM sleep. I needed to do this. When I walked into Living Well, I was greeted with a warm welcome and treated with courtesy and respect. The staff helped me find the equipment and supplies I needed and set me up for follow-up service appointments and cleanings. I have sat with a couple of CPAP Specialists over the years, who were very friendly, helpful, and courteous. Recently, I have been serviced by Nichelle Fife, Living Well’s CPAP Specialist. She has been on the ball with scheduling and contacting me when my supplies and equipment were due for replacement, and in line with my benefits coverage to ensure I had no out-of-pocket expenses. Last year, the display on my CPAPE machine indicated that the device had exceeded its lifecycle and was due for replacement. I contacted Living Well, and they directed me to reach out to the local sleep clinic to get an order for replacement. When I called, the sleep clinic stated that as long as it was still working, I could not get a new machine. Earlier this year, I spoke with Nichelle and told her that I had been restructured out of my career, my CPAP machine had exceeded its lifecycle, and my benefits were about to expire. I was concerned that shortly after my benefits expired, my CPAP machine would die and I would be out a lot of money to get a new one. I had an upcoming appointment at the sleep clinic, and she noted that 10+ years was a reasonable amount of time to replace my CPAP machine and recommended that I speak with the doctor and explain my situation. I did so at my appointment, and he agreed with Nichelle. The sleep clinic expedited the paperwork to Living Well, and Nichelle expedited the replacement order as they did not have my model in stock. In the meantime, the sleep clinic had asked Living Well to bring in my existing CPAP machine and adjust the air pressure until I received a new device. I made an appointment with Nichelle and met in her office to have the pressure adjusted and order my new machine. I was very impressed with not only her professionalism, but also with her pleasant personality and the genuine conversation we had during my appointment. I actually felt like I was chatting with a friend versus a customer being served by a stranger at a store. I was also anxious about getting a new machine in time before my benefits expired that upcoming weekend, and she assured me that they would get me the model I was looking for in time for benefit coverage. As a former hiring manager who has recruited quite a few people over the years, I know how challenging it can be to find the right person for the job. Sometimes, you have to look long and hard instead of settling for someone who is not the best fit. Far too often, I meet people working where I shop, and they are clearly unhappy doing what they are doing. They don’t try to hide it, and it comes across during the customer/business interaction/transaction. From my previous recruiting experience, I know a ‘good one’ when I see one, and Nichelle is one of those people. She brings something special to her job that not many do … herself. I hope the owners/managers of Living Well Home Medical Equipment see this, and do whatever they can to keep her on their team. You’ve got one of the ‘good ones’ and a good local business that I will continue to support in the years to come. Thank you for the great service and care!
Rob Seguin | REALTOR® | Century 21 United Realty Inc. Brokerage
Reply from Living Well Home Medical Equipment2026.05.27
Thank you so much for taking the time to share your experience and for trusting Living Well HME for so many years. Reading your story truly means a lot to our entire team.
We know that starting CPAP therapy can feel overwhelming and personal, and we are so grateful that you allowed us to be part of that journey. It is wonderful to hear that you felt welcomed, respected, and supported from your very first visit with us.
Your kind words about Nichelle are especially meaningful. She genuinely cares about her clients and works hard to make sure they feel supported, informed, and comfortable every step of the way. We are very fortunate to have her on our team, and we will absolutely make sure she sees your review.
Thank you as well for recognizing the importance of compassionate customer care. We believe that helping people sleep better and live healthier lives goes far beyond simply providing equipment, and your review perfectly captures what we strive for every day.
We truly appreciate your loyalty and support since 2013, and we look forward to continuing to serve you for many years to come.
Sincerely,
Allison
Jason Grass2026.04.29
Amanda went above and beyond to ensure that I was able to get all the equipment needed for my mother following her surgery when other stores were unable to get the necessary equipment in time. Great experience, highly recommend 👌
Reply from Living Well Home Medical Equipment2026.04.30
Thank you for the kind words, Jason! We’re so glad Amanda could help you get everything you needed for your mother in time. We really appreciate the recommendation and wish your mother a smooth recovery!
Living Well HME has "One of the Good Ones"
I have been going to Living Well Home Medical Equipment since 2016. I have always felt welcomed and treated well by their staff. I would like to give a shout-out to a particular staff member, Nichelle Fife, CPAP Specialist, who has been very attentive to my equipment and replacement supply needs. She is sure to contact me throughout the year, when it's time to consider replacing my nasal pillows and tubing, water reservoir, filters, etc. She is very patient and personable, and shows a genuine sense of care to her customers/clients. While I have had a few different CPAP Specialists help me over the years, all of which were very good, Nichelle is a cut above the rest. As a former hiring manager, I know first-hand that it can be tough to find good employees these days. So, I hope the owners and management recognize they've got "one of the good ones" on their team. Thank you Living Well HME. Thank you, Nichelle.
With gratitude,
Rob Seguin, REALTOR®, Century 21 United Realty Inc. Brokerage
Date of experience: 05 February, 2026
I found Wellwise was an amazing help after my recent surgery.
Their kindness and attention to detail goes above and beyond in customer service!
Monica’s friendly smile alone puts you at ease while navigating through a difficult time.
Thank you Wellwise!
Reply from Living Well Home Medical Equipment2026.03.06
Thank you for the kind words! We’re glad to hear our team was able to help and that you received your products quickly.
stephanie brundl2026.03.02
I needed a hoyer lift for a family member with very little notice. I called so many companies and couldn't find anything. Heidi from Peterborough and Gerry in Bowmanville, figured out a way to have a lift at my family member's home the next day. Ben and Adam delivered the lift and showed us how to use it. They were patient and knowledgeable and kind. I would highly recommend Living Well Home Medical Equipment to anyone that needs this type of support. They made our life so much easier at a very difficult time and we are so grateful.
Reply from Living Well Home Medical Equipment2026.03.05
Thank you so much for taking the time to share your experience! We’re very glad we were able to help during such a difficult time.
Our team always strives to work together to find solutions for families when equipment is needed quickly, and it’s wonderful to hear that the delivery and training helped make things a little easier for you and your family.
Thank you again for your recommendation and for trusting Living Well to support you when it mattered most. If there’s ever anything else we can do to help, please don’t hesitate to reach out. 💜
tammy mccartney2026.01.19
My 74 yr Husband had a fall fractured hip and femur when I called living well they came the very next day installed a stair lift in my garage so my husband could into the house he loves once he got out of the hospital. Not only did they contact me right away he also drove me to the hospital so I could be by husband's side before going in for surgery. Thanks for helping my husband and I stay living in our own home together , I will also be using their services again to do stairs down to our basement. Highly recommend 👌
Reply from Living Well Home Medical Equipment2026.03.05
Thank you so much for sharing your experience and for your kind recommendation. We’re very glad we could help make your husband’s return home a little easier after such a difficult situation.
Lori Glenn (Calming Minds Therapy)2025.11.26
I’ve had the most excellent experience with Jeff. I’ve had difficulty adjusting the CPAP machine and Jeff’s compassion, patience and follow up has been instrumental in supporting me through the adjustment. I highly recommend Jeff at Living well.
Reply from Living Well Home Medical Equipment2025.10.08
Hi Bob,
Thanks so much for your kind words! We’re really glad we could get your lift up and running quickly. Hearing that it made things easier for you really brightens our day—our team loves helping clients like you!
Suzanne Steele2025.09.22
We have been CPAP customers of Living Well for years. The attention to personal service and mask fit is outstanding. Recently my husband and looked at and decided to purchase cpap Air Minis to make traveling easier. They were amazing... so light, portable and fit in our carry on bags. Comfortable and easy to use. We were away for 3 weeks, the convenience of not thinking about finding or carrying distilled water made traveling so much easier. Thank you Living Well!
Reply from Living Well Home Medical Equipment2025.10.08
Thank you so much for sharing your experience! We’re so glad the Air Minis made your travels easier and more convenient. It is great that they don’t require water, which makes trips much less stressful. We’re always happy to help with mask fitting and making sure everything feels comfortable for you. We truly appreciate your loyalty over the years, and we look forward to seeing you again and hearing about your next adventure!
Natasha Goffredo2025.08.21
Awful experience. I went there in 2020 and got a trial machine and when it was time to return it, the staff didnt inform me of ADP (the provincial government funded program) to pay for the machine. Fast forward to 2025, they are the RUDUEST people I have ever dealt with telling me I had to pay out of pocket for things not needed for my trial. The manager called me and gave me a bunch of excuses before coming out and saying they dont want me as a client. Ha, get real. Unknowledgeable at best. Unbelievable. 0 stars.
Reply from Living Well Home Medical Equipment2025.09.03
We appreciate you sharing your experience. At Living Well, our team is dedicated to providing not just equipment, but also compassionate guidance and support — including helping clients understand funding programs like ADP. We understand that navigating these processes can often be frustrating, and we always strive to communicate respectfully and professionally. Feedback like yours helps us continue improving the way we serve our clients and our community.
Keisha Telfer2025.07.08
As a Seniors REALTOR and downsizing specialist, I often work with clients who have mobility challenges, and I’ve been very impressed with Living Well. They offer a wide range of products and services, and I’ve seen firsthand how much people in the community rely on them. Every time I’ve visited, there have been others picking up equipment or getting the support they need.
Every interaction I’ve had has exceeded expectations. The team in Cobourg is knowledgeable, compassionate, and exceptionally patient.
I highly recommend Living Well to anyone looking for high-quality mobility support and care.
Reply from Living Well Home Medical Equipment2025.07.08
Hi Keisha,
Thanks for the glowing recommendation! Likewise, we have only heard great things about your service for seniors looking to downsize! The fact that you have a construction management background makes it easy to see why people trust your skills to freshen up their home before selling.
Elaina Sav2025.07.02
Exceptional Service When I Needed It Most!
I cannot express enough how grateful I am to have found this incredible home medical equipment company! I was in a bit of a panic situation, desperately needing a piece of medical equipment that would make a huge difference in my daily life, and the manager (Jeff) went above and beyond to assist me every step of the way. In a world where it’s easy to feel like just another number or transaction, Living well stands out for its warmth, professionalism, and commitment to meeting the unique needs of their clients. I’m so grateful for their assistance, and I strongly recommend going to them to assist you with anything you might need.
Reply from Living Well Home Medical Equipment2026.05.27
Thank you so much for your incredibly kind words and recommendation. Reviews like this mean a great deal to our entire team.
We know that needing medical equipment often comes during stressful and overwhelming moments, and we are so glad Jeff was able to help make the process easier and provide the support you needed when it mattered most. Providing caring, personal support is something that truly matters to our team.
Thank you again for placing your trust in us. We are very grateful for the opportunity to help and wish you all the very best moving forward.
Sincerely,
Allison
J R2025.06.27
I was given 3 choices on where to go for a CPAP machine. I liked the name "Living Well" so chose this as the place to go. Well I am extremely happy I did. Jeff was absolutely amazing. He saw I was in great pain with my knee and before even starting my actual CPAP info and selection process he gave me a knee brace to use during my appointment. It helped me so much and I was able to focus on the task at hand which was the selection of a mask and directions on how to use my new machine. Jeff was extremely kind, knowledgeable, patient and very personable. He took the time to explain each mask as I tried various ones he thought may work for me. He set the machine up, showed me how to use it, clean it etc. I was made to feel very welcomed as a customer and I was so impressed with my entire appointment I went back the next week and purchased the knee brace he so kindly lent me during my appointment, and in fact I purchased 2. If a kind friendly welcoming experience is what you're looking for when shopping for your medical equipment then this is the place to go. Shop here and you will be Living Well!!!
Reply from Living Well Home Medical Equipment2025.06.27
Thank you so much for your kind words and for taking the time to share your experience! We believe that small gestures—like offering a knee brace—can make a big impact, and we’re thrilled it helped make your appointment more comfortable and focused. Jeff and the whole team strive to provide thoughtful, personalized support, and your feedback reminds us why we love what we do.
Thank you again for your trust, and we’re so happy you chose Living Well HME for all your CPAP (and bracing) needs!
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