Litfad Reviews

Mark Tree 2026.10.29

     

BEWARE - DO NOT PURCHASE FROM THIS COMPANY 100% cheap and nasty products, wish I had checked reviews before I purchased...!!!! my table, arrived months later and was awful quality, tried to initiate a return and cannot get a reply...!!! AVOID - DO NOT BUY FROM THIS COMPANY...!!!!
Date of experience: 09 July, 2026

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Jean Guillaume Sturzenegger 2026.08.17

     

Defective product and unprofessional service I purchased 2 articles from Litfad and it arrived in a damaged, unusable condition. The product is twisted and features sharp, hazardous edges, which makes it extremely dangerous to have in a home, particularly around children. I reached out to customer support immediately to request a refund. Instead of providing a solution, the company has consistently ignored the severity of the issue, repeatedly offering me "gifts" (like lamps or speakers) or very small partial refunds—starting at 5%, then 10%, and stalling at 15%. They have refused to acknowledge that the product is defective and have told me that return shipping costs would be my responsibility, which is prohibitively expensive. Despite my persistent follow-ups and refusal of their inadequate offers, I have received no fair resolution and no refund. I am writing this to warn other potential customers: be very cautious when ordering from this site, as their customer service makes it nearly impossible to resolve quality issues.
Date of experience: 17 August, 2026

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Brenda Lammertse 2026.06.20

     

Slecht brdrijf Heb 10 maanden op mijn bestelling gewacht (keukenblok). 2 bestellingen niet geleverd, beschadigd, teruggestuurd voordat het bij mij kwam. Zeer trage reacties van klantenservice. Toen het eindelijk kwam na 10 maanden: beschadiging aan de zijkant, heb dat maar gelaten. Maar ook kwaliteit oogt in het echt slechter dan op hun foto's. Ik ga nooit meer iets bij hun kopen en adviseer het ook niet. Het is dat we dit keukenblokje voor buiten op het terras wilde, maar je zal het toch maar voor je binnen keuken willen hebben. 10 mnd wachten, belachelijk.
Date of experience: 15 June, 2026

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Federico 2026.05.18

     

Horrible service and quality The worst e-commerce experience I've ever had. My order arrived after a long delay, only to find the colors were wrong, the quality was extremely poor, and some items were broken. To make matters worse, they refused to issue a refund. I would strongly recommend avoiding this at all costs.
Date of experience: 11 May, 2026

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samdeburgh 2026.05.11

     

Not a real business - should be shut down Poor experience, poor quality, poor shipping & poor customer service> this company should be shut down
Date of experience: 01 May, 2026

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Randy 2026.03.11

     

BEWARD FRAUD ALERT This place is a total scam. Impossible to get a refund. All attempts go to a bot that only offers an exchange, even after I explain dozens of times I want a refund. Beware and stay away!

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Luke 2026.03.03

     

Terrible quality and no returns Items are poor quality and returns are impossible. I received shoddy products that did not match expectations, and attempts to resolve the situation were ignored. The lack of a proper return policy makes this feel like a scam. Avoid at all costs.
Date of experience: 30 March, 2025

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Guido Leiendecker 2026.03.03

     

VERY BAD SERVICE Horrible Quality ,Bad Service, No Custom Service , Missing Parts , No Instruction and took over 2 month to deliver. Do not believe what you see on there Website , not worse the money
Date of experience: 15 January, 2026

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Joulanar 2026.02.19

     

Avoid at all costs I have been emailing their customers service for a week trying to get a return and refund on the basis that the package (a desk) took three months to arrive, some parts were damaged, and no instructions were included. Furthermore, the desk was supposed to be partially assembled as per the description on their website. They have been pushing back hard refusing to issue a refund and organise a return. The issue is still on-going as we speak. They take hours to respond and are not available on their live chat. Terrible product, terrible service, bad faith - just avoid and go to IKEA or to the Futon Company
Date of experience: 19 February, 2026

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Roland 2026.02.07

     

Never Ever Again poor. deliver time should be 1 month, in the end it was 3 month. the item is in a very poor quality
Date of experience: 23 January, 2026

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Andrea Papone 2026.02.03

     

Bad experience, don't recommend do not buy from them: 1) expensive products for rather poor quality 2) Might wait for at least 7 months to have finally have the wardrobe. order placed on 17 october 2025. First delay in december due to Christmas holidays. Order finally arrives on 21 of january 2026 with a big crack on the front door and another long crack (less deep) in one of the inner boards. On 22 of January i claim the replacements. After 1 week of email exchanges, the claims have not been processed yet. On the contrary, because of the Chinese New Year, they ask me if i can wait for production to start on March 3rd (which then means another at least 40 days for the shipment) -> maybe end of april i get the replacements. Of course i replied to the question that is not acceptable and i don't want to wait until 3rd of March. Look for other companies
Date of experience: 03 February, 2026

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Anja Karau 2026.01.31

     

Unprofessioneller Kundenservice, keine Lösungen Extrem lange Lieferzeit (über zwei Monate) mit ständig wechselnden Begründungen. Nach der Lieferung wies der Bürostuhl deutliche Qualitätsmängel auf (zerkratzte und schlecht verarbeitete Armlehnen). Fotos wurden dem Kundenservice zur Verfügung gestellt. Mehrfach wurden Teilrückerstattungen bis zu 50 % angeboten, diese Zusagen wurden jedoch nicht umgesetzt. Stattdessen folgten immer wieder allgemeine Standardantworten ohne konkrete Lösung. Der Kundenservice wirkt unprofessionell und sehr zermürbend. Aufgrund meiner Erfahrung würde ich dort nicht erneut bestellen. Extremely long delivery time (over two months) with constantly changing explanations. After delivery, the office chair showed clear quality issues, including scratches and poor finishing on the armrests. Photo evidence was provided to customer support. Partial refunds of up to 50% were repeatedly offered, but these promises were never honored. Instead, I kept receiving generic template replies without a clear resolution. Customer service feels unprofessional and exhausting. Based on my experience, I would not order again.
Date of experience: 29 January, 2026

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Sam 2026.01.29

     

Do Not Buy from This Company I wish I had read reviews of this company before I purchased from them, as I feel I that I was ripped off. I bought a desk marked down from about 450eur to 215eur. It took over three months to arrive (shipping was an additional 40eur), and arrived damaged. Some damaged could have been due to shipping, though some was structural and seemed to have been packaged already in taht state. The quality is far inferior to how the product was displayed online, even if it wasn't damaged. I'm very displeased with my purchase and am upset I waited three months to be so disappointed. Save your time and order from a more reputable company.
Date of experience: 29 January, 2026

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Caroline 2026.01.23

     

Poor company and quality My item arrived damaged and not the box from transportation Photos taken proof sent requested a refund basically being denied after 8 days fighting Quality very poor also
Date of experience: 13 January, 2026

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Ronald Freihorst 2026.01.04

     

Ein Stern ist noch zuviel Bloß die Finger davon lassen. Hatte einen Schreibtisch bestellt, kam nach 2 Monaten, unvollständig. 2 Beine haben gefehlt. Keine 2 Monate später kamen die falschen Beine. Ich wurde über den gesamten Zeitraum nur vertröstet, mir wurde irgendwelcher Billigschrott sowie 5-15% auf die nächste Bestellung angeboten. Genau mein Humor. Auf der Homepage wird eine Rücknahme angeboten, sie wird aber nicht umgesetzt! Nie wieder. Hätte ich nur vorher die Bewertungen gelesen.

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Lynn Khattar 2025.12.20

     

scam website THIS COMPANY IS A SCAM,they trap people with their prices and send USED ITEMS! I waited almost 2 months for a desk and received it USED and they refused to return or refund. UNPROFESSIONAL AND BAD SERVICE-DO NOT ORDER FROM THEM
Date of experience: 18 December, 2025

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M. Bynum 2025.12.20

     

$254 down the drain! The tiered plant stand I ordered from Liftad was too flimsy for my needs. When I wrote to ask how to return it, I got a return email saying that returns "based on subjective preferences are not in the range of our Cancellation and Return Policy." I paid this company $254 and have no recourse to return a product that doesn't work for me. This feels a lot like theft to me.
Date of experience: 19 December, 2025

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Zoe 2025.12.16

     

Don't use litfad IT'S a SCAM don't buy from that website!! The Producf is much smaller than expected, the light bulb cannot be changed, do it is one use product. I wanted a refund. I sent them pictures of unused product and packaging. They refuse to give me return address. It's been almost 3 weeks now. It's an absolute SCAM
Date of experience: 16 December, 2025

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Sahed Khan 2025.12.02

     

Great Value for the Price Bought a bedside table and was surprised at how solid it feels. The finish is neat, no scratches at all. Assembly instructions were clear and simple. For this price, it’s a steal. Will order again soon.
Date of experience: 01 December, 2025

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Imelda 2025.11.24

     

Rubbish Don't buy from them. Item arrived damaged and although we wrote and sent pics of the damage straight away, they have not even acknowledged our email let alone told us what they are going to do about it
Date of experience: 18 November, 2025

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